Comfortech Service Experts Reviews

"Technician was professional."

"Long time user"

"Service Technician did an excellent job."

"Courteous and professional. Quickly fixed the problem"

"They went about their business without assistance from us. They explained what they would do & when finished gave us the results before leaving."

"ver.y knowledgeable, friendly techs, very professional"

"Professional"

"Efficient/Professional"

"Because my spouse and I are senior citizen and they took time to make sure we understood everything."

"All technicians kept me informed and taught me how to use my new equipment"

"Looked at problem I was concerned about, tried to resolve the problem, but then scheduled a work group for the following Tuesday."

"Did what they said and in a timely manner."

"The tech took the time to explain the reasons for potential future issues which I appreciated greatly."

"All my questions and concerns were answered."

"Tech was very knowledgeable and polite."

"This answer provided is true because I was totally satisfied with the service I received at 5075 Riverwood Circle with the installation of the heating air and filter system as well as out new home at 105 Carlton Boulevard, heating and air system, also your are to install the second system up stairs; most importantly the concern and professionalism of your staff, Special thanks to Mr. Steve Bryant and his crew"

"I have been doing business with Comfortech for several years and I have never met a more congenial, polite, respectful group of people..If all the world did business the way you all do, what a wonderful place this would be!"

"Actually arrived before scheduled appt time, very courteous & professional."

"Using this company for many years."

"only company i have used for many years. Never failed me."

"The service was great: professional, knowledgable, courtious."

"Prompt response. Very professional and efficient."

"Service tec very nice and friendly"

"came on time, fixed everything I asked."

"good job"

"No I said helpful"

"Arriived on time, did their job, reminded us of maintenance we should do and left."

"Since I had a broken water pipe in my front yard, I was so happy to get fast same day service."

"Explained everything sufficiently and was timely"

"Scheduled to arrive 10:00am to noon. Arrived 2:45pm. No telephone or text notifications. Problem with water heater was very minor. Not an emergency."

"Excellent and professional service"

"Tech seemed todo a good job. Did what he needed to do and finished fairly fast"

"The technicians did their job quickly and were very respectful of my home."

"I am a long time ComforTech customer. This was the second time Jerry has been to my house. He is so nice and so knowledgeable and I appreciate that someone has my back. Ryan McLin was with Jerry this time, and he was just as nice also."

"Good work."

"Sam was very professional with his service. Only problem we has was with the Company's policy preventing sending the filters needed with this service. This required a second trip back to the shop to get the filters we needed . Records should be file for each customer under service contract to schedule the sending the correct filters with the service call."

"Jerry Foshee and Ryan McLin were on time, very professional and clean."

"Great attitude of tech Did great job !!"

"Tech was extremely courteous and very helpful and efficient."

"Keith was prompt, courteous and through"

"Very helpful, very nice."

"Problem happened on a cold Christmas Day. The person taking the call and the tech dispatched to resolve the issue were very courteous and insured us that it was not a problem to handle that day. Troubled was resolved and no issues since. This was somewhat of an intermittent problem and I was afraid it would not be easily but Josh did a great job."

"Technician was knowledgeable courteous, prompt, helpful."

"Technicians answered my questions"

"Provide preventive maintenance"

"The technician was polite and seemed like a nice enough guy, and when he got here he went out his task quickly. The technician was great. My low rating is due to arranging my day around a 10:00-12:00 window, and not having anybody show up until around 1:30, with no call or warning whatsoever. This keeps happening. As I expressed on the phone, I scheduled my day around Comfortech, and I expect at that time of the morning to be seeing somebody closer to 10 than 12, particularly given our expensive service contract."

"Technician told me if a repair was needed I did not have to pay a trip fee, however, he also stated that if no repair was done I would be charged a trip fee. I looked on your and it states, for the maintenance plan I am on, no trip fee ever. I called your office to discuss this matter and was told someone would call me back. I am still waiting for that call!!!"

"Service tech completed maintenance in very timely manner"

"Excellent work by Billy and Demere installing the tankless water heater."

"Jerry provided exceptional service. He was very pleasant and thorough."

"Great guys & service - only not good was them being behind & waiting."

"Pleased with results. Very pleasant guy. Very professional."

"Very professional"

"Responsible, courteous, appointment on time and knowledgeable!"

"Courteous and professional. Thorough."

"Thorough and friendly!"

"Thank you for your help."

"It took the plumber 17 1/2 hours to arrive. When he did there was no water in the toilet tank or bowl. No toilet paper. After less than 5 minutes he came out and said the toilet was stopped up. There was water i the bowl and CLEAN toilet paper. I did not trust anything he said and asked him to leave."

"Very professional and offered advice on filters for better performance of unit."

"Through service and repair."

"Very courteous and thorough"

"Prompt service"

"Very thorough and professional. Informed me that your company does plumbing as well"

"Professional, courteous"

"promptness,service,"

"No complaints at all. Great & courteous service every time."

"We have water leak from tankless unit"

"They seemed to know the system and answers to my questions."

"Tech was very polite and knowledgeable about our unit. We are still waiting on a part from the manufacturer."

"The service was great, the only thing I had an issue with was they were not able to show up during the time they said. They got held up on another job which is understandable, but just leaves your day in limbo."

"My questions were answered. Representative was courteous."

"Knowledgeable. Great customer service."

"Very professional"

"The tech was one of the most professional techs I have seen in a long time."

"Andrew was very professional and seemed to be very knowledgeable."

"Excellent service. Very friendly service personnel, explained everything that was done and how it might affect our service. Willing to answer all our questions even some of the questions are dumb questions."

"Work was done in a fair amount of time and I have not had any issue with the furnace since the repair. The service representative gave use a time frame on the weekend and later found out they do not set a time for weekend repair.We were told between 10-12 and called when they had not shown and found out it would be some time that day. I was just happy they could get to me that day. Thanks for the service."

"Jerry knew exactly what was needed to be done and he had the replacement parts."

"He was professional and did a great job."

"Very polite and knowledgeable"

"He was knowledgeable of his job and willing to answer questions"

"The response to my heating problem was quick, and Matthew Cool, the technician who came out, was efficient, determined to solve the problem, and didnt stop til he accomplished that. Give him a lifetime contract and a raise! Hes a treasure!"

"Very thorough. ."

"service was good, price for repair was outrageous"

"job well done"

"Very helpful, professional and friendly."

"Fast response time, courteous, professional, Andrew was fantastic"

"The technician did a good job fixing the problem."

"Matthew is very knowledgeable and highly patient. Great Tech."

"The technician did not fully explain the importance of parts needed for air condition unit"

"Bad estimate"

"the technician did a thorough job of inspecting my system and making sure that it was working properly."

"He was courteous and efficient."

"Your tech that did my inspection. Has been here previous. Although his name escapes me. He was his usual professional self. Friendly, courteous and knowledgeable!"

"He was very kind and professional."

"LaCurtis was friendly and professional!"

"Professional installation and dependable service And friendly technician Chris Watkins was a great guy and friendly ????????"

"courteous, prompt service"

"Stupid bad estimate."

"Ken explained the maintenance process he was doing and was friendly and respectful."

"Checked everything gave findings of other things"

"Matthew explains what he has done"

"They provided what was needed to assure continued functioning of my system."

"Technician called at 6 pm to say he was on his way. I was told he would arrive between 4-6. I told him not to come."

"Matt got the job done and was polite and personable while doing it."

"Our technician worked very diligently on one of our units for a long time. Very personable, very nice. Explained everything."

"They were professional and fixed the problem."

"Friendly very thorough"

"It took a very long for them to get here. They did find out the cause of the leak detector going off."

"Good service"

"Excellent work and very nice men. Chris (plumber) and Josh (air conditioning expert) did excellent work."

"the man came and did what he is suppose to....a week LATER! he is not responsible for the CRAPPY Company"

"Mr. Barrett was very professional and respectful. I would recommend him highly to work on my equipment again."

"Tech is fine and did everything we asked. However we bought our furnace and air-conditioning unit from you six years ago and feel its a piece of junk if it is already falling apart. When do you suppose we will have to replace it?"

"Austin was very prompt, professional, knowledgeable, jobs and personable as well. Thank you!"

"The technicians were very knowledgeable and answered our questions. They listened to us and were very nice."

"Both techs were thorough, explained service and options well, made necessary repairs. Polite and professional."

"The technician called to notify that he was enroute to my house. We both practiced social distancing and wore masks. He instructed me on what to do with my thermostat and he did an excellent job with my tune up."

"Robert was very persistent with finding the right thermostat for my system. I appreciate his dedication to getting the job done correctly."

"called when on the way, was profession, completed the service in a timely fashion"

"Professional and quickly finish and went through on how the unit works"

"Checked everything out in a professional manner"

"Timely, Professional, courteous, considerate completion of the job."

"The tech was great with service."

"knowledgeable, informative, thorough"

"Keith Reynolds was very professional, personable and polite. He was very knowledgeable and very helpful."

"The tech was efficient, polite and seemed to know what he doing."

"The AC did now work after the technician serviced it. The after-hours call desk noted the problem and said that another technician would come the next morning between 8-10 am. That did not happen. After calling the local office, I learned that no service request had been received. Finally, the local office had a technician (Joshua) at my house about 11:30 am. He discovered that the first technician (LaCurits) had put the cartridge fuses in upside down when he finished servicing the unit the day before. I could have overlooked LaCurtis' mistake except for the fact that the connect between the after-hours call desk and the local office did not work as promised. Joshua deserves a bonus for if it wasn't for him, ConforTech would have lost a customer."

"Very thorough, efficient, polite and personable"

"Very polite and efficient."

"The technician called before he came and he was very prompt and courteous. He went right to work and cleaned the heating system. Then he explained what he had done. We appreciated that."

"customer service"

"This trip was ok due to we knew to ask him to check the second filter in the office. All previous service techs overlooked the second one and we discovered it when the AC/heat unit was replaced this past summer. This was the first visit since first of summer"

"Nick was on time and was very knowledgable."

"Call on before time and arrived as schedule. He showed and told me that my water heater needed to be flushed twice a year. The service was done."

"Very professional and knowledgeable men explained why I needed the services."

"Keith was on time, knew what he was doing, answered the questions I had and explained his recommendations. good job."

"On time, competent, good communicators."

"They both explained and informed me of my options."

"They were courteous and on time. They seemed to know what they were doing."

"The tech has not contacted us with the information to resolve the problem."

"We have always received wonderful service from Comfort-Tech!"

"Great service."

"Ive had your company out 3times for the same issue. Each time I was charged a service fee of $100. Nothing ever got fixed. Chris came out and knew immediately what was wrong and fixed it on the spot. No charge. I will have nobody else out again but Chris if I have any other problems in the future. Saved a customer !"

"The tech showed up around 1:30 when they appointment was scheduled for between 10 and 12. I got a call at 11:56 to let me know the tech was going to be late."

"Techs were thorough and explained everything clearly."

"The techs were ver professional and I appreciate them very much please tell them for me."

"Called to advise of delay of arrival. Technicians were thorough and had the annual check up done quickly."

"very knowledgable and thorough"

"Work was fast and well done very pleasant employees they knew what they were doing go the job done quickly"

"He was prompt, courteous and very knowledgeable. He answered all our questions and was quite helpful. We have a lot of black mold in our system which we are not happy about but he took it all apart and cleaned every inch! I believe he is checking on some type of a light to put in it to help reduce the mold problem."

"Technicians were very professional, explained what they were doing clearly and cleaned up after themselves."

"They presented themselves as friendly, personable, and professional. The inspection exceeded my expectation. After the in inspection they made me aware of 3 issues that may need attention (repair) in the future."

"The next day was first day of fall; yet you didn't do any inspection to my heating! Inspection before last, the technician said he couldn't do anything to the outdoor compressor because of the heavy rain. I reminded mondays technician of this, and this is where he worked. Seems odd that my most pressing issue was the near weather need for heat! Are you going to inspect the heating after my need for that?"

"He was on task and he knew what he was doing."

"He was prompt courteous and efficient"

"Nik was prompt on arrival and extremely professional. He went the extra mile to find a UV bulb for my 2 unit. He offered the air filter package but we opted o by from our local hardware store. We appreciate your service"

"He was efficient and he didnt waste My time. He got right to work."

"Technician was friendly. Explained everything. Then asked if I had any questions."

"Tech was seemed very good."

"The tech was on time he finished the task and was gone."

"A good job checking and correcting my unit."

"All 5 of these men were polite, knowledgeable, delight to have in my home. You should be VERY proud to have such wonderful employees.!!!!!!!!!"

"Keith was professional and courteous."

"job well done"

"did the work quickly and my plumbing problem got solved"

"He did fine work. 1. provided us with updates and stayed in contact 2. Helped provide an portable air conditioner before work could start 3. Provided the extra assurances when we saw potential conflicts in contract 4. Provided a refund of prior services 5. Negative. We have not been provided information on how Entergy will handle our "High Efficiency" discount."

"Sam was great!!!! He was very polite and answered all my questions."

"Technicians were nice, wore masks and it was hot and they seemed to really care. Also Mr. Share was awesome at trying to help."

"Prompt, professional"

"We did not receive the professionalism that we are accustomed to from Comfortech."

"I Like the work and service good job."

"Very Nice, Very polite, through with his work, and solved our issue's"

"Technicians were prompt, knowledgeable and thorough."

"Addressed every concern in timely manner. Professional..."

"Prompt for appointment. Quick work on units."

"Rapid response. All issues addressed."

"They did an exceptional job."

"I was very pleased that I was able to call Comfortech early on Saturday morning to schedule an appointment, and Chris arrived at around 9:30 am to see what the problem was with my A/C."

"The office didn't provide the tech with the correct information for my service request. Mask weren't worn when my three air conditioners were serviced in April so I had them come back to do the inside. The technician was told there would only be on air conditioner to service and he did not have the filter needed for the one that we are leasing and had to go back to the office for one. I also requested that he blow out the lines because they seemed to be stopped up. Apparently he didn't do it because at least one is still stopped up."

"Overall I give yall a 9 it would have been a 10 but no one called me to tell me that my tech man going to be late"

"on time and was satisfied with workers matthew was very helpful witth any questions."

"Left furnace with a disconnected wire from the fans motor (capacitor). Had to fixed it myself at 8pm cause was not blowing enough air. A mistake that could have damaged the furnace."

"Chris and Ryan did what they said they would. Chris fixed the problem and Ryan had rhe damage done by the Heat pump repaired to our satisfaction."

"I am very happy with the tecnicians who came. Courteous and knowledgeable. BUT this is the 2nd time in a month the service people have been late by 2 hours or more. If I were not staying home due to covid19 I would possibly been gone. I plan around reliable scheduling to do what else I have to attend to. I give this a 5. Service a 10..so 8 is max this time."

"These guys were a great group of workers, I have never had a group of young men so professional as this group was, my hat goes off to Comfortech for having such great employees"

"Did not get a customer receipt."

"Always professional service."

"He did a real good job.I saw him use a water holes out back on the outside unit,most guys don,t do that to offten to clean it out,That shows he cares."

"Very good."

"Gil was awesome."

"The men were very nice and provided the information about ac."

"He answered my question with no problem."

"He was very personable, explained things to me, And took care of business"

"Bailey was amazing and stayed in touch along the way before he arrived and while he was on the outside of my house. There was a glitch in the shipment of the part from Lenox and Bailey followed up constantly until the part arrived and came to install in right away. Very sweet and courteous."

"Blake and Chris new exactly what was wrong with my unit that was keeping it from cooling"

"Every thing was great except they did not bring a clean filter."

"Service technician was very prompt, polite, and explained the issue clearly and concisely."

"Knowledgeable and efficient"

"Very speedy response, prompt diagnosis, timely repair, reasonable cost."

"The team went above and beyond their duty. We had a serious problem and they fixed it back to brand new."

"The service technicians were great!!"

"First tec came out was not to.up.to.date on how.to solve problems. Second tec was great that came out!"

"Very professional and knowledgeable"

"The tech went as far as he could to fix the unit...excellent job"

"Very polite young man!"

"Gave a courtesy call and very professional"

"Chris came out, inspected my A/C, cleaned the condenser coil and got my unit running properly. Good job!"

"Did good job"

"After checking around, I found out that I would be paying about $9,000., Too much."

"Great service but expensive"

"N/A The technician told me they would be back on Monday and they didnt show up and didnt call to inform us they werent coming."

"Chris was great. He was patient and friendly."

"Acording to tenant in house, workers left a mess and a few items are still being addressed. Price highter than other companies and so expect better service."

"The technician was polite informative did a great job,and went on his way."

"He was prompt, nice, professional, courteous, knowledgeable and efficiency."

"Professional and very courteous"

"Very informative as to what needed replacing and what may need to be in the future"

"Our first at appointment the technician did not show. Second appointment appointment went very well."

"."

"Unit is working well."

"The technician was professional and pleasant to work with"

"He was very informative."

"The technicians were VERY THOROUGH in their assessment of the problem."

"The Technician Keith responded to my Service Request on a Sunday with a Great Can Do Attitude. It was much appreciated !"

"Tech was very friendly and wore a smile throughout the visit. Great customer service skills."

"Sales Rep was very courteous and knowledgeable. The workers who installed the unit knew their job and explained the temperature settings very well."

"Displayed professionalism and knowledge"

"Chris did a fabulous job at addressing our cooling issues quickly and effectively."

"Excellent customer service and very professional. Explained everything that needed to be done in detail."

"Chris seemed to check everything thoroughly, and take time to explain it to me. He was personable and helpful."

"the young men were very pleasant and respectful...they were also very thorough in the work...I always enjoy doing business with your company...i wish every one did business like you all do..."

"good job!!!"

"After signing the contract, installation was immediate"

"Strictly professional"

"Serviceman was on time and very knowledgeable about equipment."

"We have always been satisfied with Comfortech Service Experts!"

"Nice guy that did a good job"

"He fixed the problem but when I addressed him about how wet the sound deadening material on the floor and it hadnt dried at all!!!! I called him this morning and told him about it and he said he would have the installation guy call me well he never called. The leak was so bad it was running underneath my window outside on the front porch. I dont want the drywall to start growing mold. Im mad. No one called me back today"

"He was professional. He wore a mask for both our protection."

"3hrs late"

"Very prompt and professional. All my issues were addressed and fixed."

"Whatever they did, worked."

"Zachary checked out everything and explained to me what he was doing."

"Professional, Courteous, and performed the job well"

"Matthew responded promptly and had my ac going in a short time. Steve Bryant arrived and after discussing my 20 years old ac, we decided to replace it. Billy Henderson and a helper arrived the next day and installed new ac. Great job!"

"Christopher was extremely efficient and courteous."

"Diagnosed and fixed problem quickly and was extremely courteous."

"No one came by or"

"They were nice, wore masks, did jobs well, answered questions."

"Went right to work"

"He was fast and very confident in solving the issue"

"Friendliness, very helpful and knowledgeable"

"Tech guys did not wear musk which made me worry!"

"The knowledge of the product and how professional the service experts were."

"I scheduled a tune-up that comes free with maintenance advantage program. I had end up paying close to 500.00 dollars for replacing two capacitors. Additionally, on the first service call the technician left all the greasy and dirty parts lying around the furnace in the attic."

"he found the problem, repaired it, but no one is perfect, so i don't give 10s"

"DID WHAT I EXPECTED YOUALL TO DO"

"associate was prompt, courteous, knowledgeable, and efficient. Performed checks in professional manner."

"I felt like I was experiencing a sales pitch after the techs were done servicing my HVAC unit. In addition, they would keep asking when was the last time the filter was changed or bleach was put down the HVAC drain....instead of just stating that hey it would be beneficial to make sure you change the filter every month and put bleach in every month, etc. Felt like I was to blame for issues that incur."

"Very professional and respectful."

"Very knowledgeable"

"They were very understanding of my need and explain everything to me of their concern for serving me."

"Chris was on time and didn't waste time completing the task at hand. He was friendly and professional."

"while answer was not what I wanted, Joshua was very very good and took all time needed even though it was very late & he said he had more calls Mon. night. I did get call saying tech. was running late."

"Good quality of work...would call you again for issues with plumbing and ask for the same technician.....only problem is that you DO NO HAVE ENOUGH PLUMBERS !"

"Zack went above and beyond."

"He didnt clean my outdoor coils and had to call another company to come out to give me an honest opinion"

"All complete as required"

"Technician solved the immediate issue and provided useful information on next steps. Technician answered all questions I had about air conditioner issue."

"CT always does good work."

"I was kept informed about the arrival time. Tech was very helpful and professional"

"I dont think the the tech did what he said on receipt cause he was here only 15 to 20 minutes he said he washed coil ground around unit was dry"

"Did well"

"Keith was very personable, showed me what was wrong & how he would fix it, used a shop vac to remove water that had collected, & he liked my dog!"

"He answered all questions"

"Always professional and efficient."

"Very professional service"

"Very informative."

"My Service Technician, Andrew White, excelled in all aspects of providing a 100%+ quality customer service experience! Technically, he obviously knew what he was doing and how to explain it! As far as friendly and mature, having him here was like having a favorite relative or friend come visit to take care of issues that I couldn't do myself...personality plus! He's GREAT!!!"

"Lucas was very professional. He came in, he accessed the problem and proceeded to rectify it. Also, our German Shepard, Tess, took to him, which meant a lot to us."

"no comment"

"He was extra courteous to me."

"Andrew was very helpful and professional"

"Did a Great Job!"