Comfortech Service Experts Reviews

"Work was fast and well done very pleasant employees they knew what they were doing go the job done quickly"

"He was prompt, courteous and very knowledgeable. He answered all our questions and was quite helpful. We have a lot of black mold in our system which we are not happy about but he took it all apart and cleaned every inch! I believe he is checking on some type of a light to put in it to help reduce the mold problem."

"Technicians were very professional, explained what they were doing clearly and cleaned up after themselves."

"They presented themselves as friendly, personable, and professional. The inspection exceeded my expectation. After the in inspection they made me aware of 3 issues that may need attention (repair) in the future."

"The next day was first day of fall; yet you didn't do any inspection to my heating! Inspection before last, the technician said he couldn't do anything to the outdoor compressor because of the heavy rain. I reminded mondays technician of this, and this is where he worked. Seems odd that my most pressing issue was the near weather need for heat! Are you going to inspect the heating after my need for that?"

"He was on task and he knew what he was doing."

"He was prompt courteous and efficient"

"Nik was prompt on arrival and extremely professional. He went the extra mile to find a UV bulb for my 2 unit. He offered the air filter package but we opted o by from our local hardware store. We appreciate your service"

"He was efficient and he didnt waste My time. He got right to work."

"Technician was friendly. Explained everything. Then asked if I had any questions."

"Tech was seemed very good."

"The tech was on time he finished the task and was gone."

"A good job checking and correcting my unit."

"All 5 of these men were polite, knowledgeable, delight to have in my home. You should be VERY proud to have such wonderful employees.!!!!!!!!!"

"Keith was professional and courteous."

"job well done"

"did the work quickly and my plumbing problem got solved"

"He did fine work. 1. provided us with updates and stayed in contact 2. Helped provide an portable air conditioner before work could start 3. Provided the extra assurances when we saw potential conflicts in contract 4. Provided a refund of prior services 5. Negative. We have not been provided information on how Entergy will handle our "High Efficiency" discount."

"Sam was great!!!! He was very polite and answered all my questions."

"Technicians were nice, wore masks and it was hot and they seemed to really care. Also Mr. Share was awesome at trying to help."

"Prompt, professional"

"We did not receive the professionalism that we are accustomed to from Comfortech."

"I Like the work and service good job."

"Very Nice, Very polite, through with his work, and solved our issue's"

"Technicians were prompt, knowledgeable and thorough."

"Addressed every concern in timely manner. Professional..."

"Prompt for appointment. Quick work on units."

"Rapid response. All issues addressed."

"They did an exceptional job."

"I was very pleased that I was able to call Comfortech early on Saturday morning to schedule an appointment, and Chris arrived at around 9:30 am to see what the problem was with my A/C."

"The office didn't provide the tech with the correct information for my service request. Mask weren't worn when my three air conditioners were serviced in April so I had them come back to do the inside. The technician was told there would only be on air conditioner to service and he did not have the filter needed for the one that we are leasing and had to go back to the office for one. I also requested that he blow out the lines because they seemed to be stopped up. Apparently he didn't do it because at least one is still stopped up."

"Overall I give yall a 9 it would have been a 10 but no one called me to tell me that my tech man going to be late"

"on time and was satisfied with workers matthew was very helpful witth any questions."

"Left furnace with a disconnected wire from the fans motor (capacitor). Had to fixed it myself at 8pm cause was not blowing enough air. A mistake that could have damaged the furnace."

"Chris and Ryan did what they said they would. Chris fixed the problem and Ryan had rhe damage done by the Heat pump repaired to our satisfaction."

"I am very happy with the tecnicians who came. Courteous and knowledgeable. BUT this is the 2nd time in a month the service people have been late by 2 hours or more. If I were not staying home due to covid19 I would possibly been gone. I plan around reliable scheduling to do what else I have to attend to. I give this a 5. Service a 10..so 8 is max this time."

"These guys were a great group of workers, I have never had a group of young men so professional as this group was, my hat goes off to Comfortech for having such great employees"

"Did not get a customer receipt."

"Always professional service."

"He did a real good job.I saw him use a water holes out back on the outside unit,most guys don,t do that to offten to clean it out,That shows he cares."

"Very good."

"Gil was awesome."

"The men were very nice and provided the information about ac."

"He answered my question with no problem."

"He was very personable, explained things to me, And took care of business"

"Bailey was amazing and stayed in touch along the way before he arrived and while he was on the outside of my house. There was a glitch in the shipment of the part from Lenox and Bailey followed up constantly until the part arrived and came to install in right away. Very sweet and courteous."

"Blake and Chris new exactly what was wrong with my unit that was keeping it from cooling"

"Every thing was great except they did not bring a clean filter."

"Service technician was very prompt, polite, and explained the issue clearly and concisely."

"Knowledgeable and efficient"

"Very speedy response, prompt diagnosis, timely repair, reasonable cost."

"The team went above and beyond their duty. We had a serious problem and they fixed it back to brand new."

"The service technicians were great!!"

"First tec came out was not to.up.to.date on how.to solve problems. Second tec was great that came out!"

"Very professional and knowledgeable"

"The tech went as far as he could to fix the unit...excellent job"

"Very polite young man!"

"Gave a courtesy call and very professional"

"Chris came out, inspected my A/C, cleaned the condenser coil and got my unit running properly. Good job!"

"Did good job"

"After checking around, I found out that I would be paying about $9,000., Too much."

"Great service but expensive"

"N/A The technician told me they would be back on Monday and they didnt show up and didnt call to inform us they werent coming."

"Chris was great. He was patient and friendly."

"Acording to tenant in house, workers left a mess and a few items are still being addressed. Price highter than other companies and so expect better service."

"The technician was polite informative did a great job,and went on his way."

"He was prompt, nice, professional, courteous, knowledgeable and efficiency."

"Professional and very courteous"

"Very informative as to what needed replacing and what may need to be in the future"

"Our first at appointment the technician did not show. Second appointment appointment went very well."

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"Unit is working well."

"The technician was professional and pleasant to work with"

"He was very informative."

"The technicians were VERY THOROUGH in their assessment of the problem."

"The Technician Keith responded to my Service Request on a Sunday with a Great Can Do Attitude. It was much appreciated !"

"Tech was very friendly and wore a smile throughout the visit. Great customer service skills."

"Sales Rep was very courteous and knowledgeable. The workers who installed the unit knew their job and explained the temperature settings very well."

"Displayed professionalism and knowledge"

"Chris did a fabulous job at addressing our cooling issues quickly and effectively."

"Excellent customer service and very professional. Explained everything that needed to be done in detail."

"Chris seemed to check everything thoroughly, and take time to explain it to me. He was personable and helpful."

"the young men were very pleasant and respectful...they were also very thorough in the work...I always enjoy doing business with your company...i wish every one did business like you all do..."

"good job!!!"

"After signing the contract, installation was immediate"

"Strictly professional"

"Serviceman was on time and very knowledgeable about equipment."

"We have always been satisfied with Comfortech Service Experts!"

"Nice guy that did a good job"

"He fixed the problem but when I addressed him about how wet the sound deadening material on the floor and it hadnt dried at all!!!! I called him this morning and told him about it and he said he would have the installation guy call me well he never called. The leak was so bad it was running underneath my window outside on the front porch. I dont want the drywall to start growing mold. Im mad. No one called me back today"

"He was professional. He wore a mask for both our protection."

"3hrs late"

"Very prompt and professional. All my issues were addressed and fixed."

"Whatever they did, worked."

"Zachary checked out everything and explained to me what he was doing."

"Professional, Courteous, and performed the job well"

"Matthew responded promptly and had my ac going in a short time. Steve Bryant arrived and after discussing my 20 years old ac, we decided to replace it. Billy Henderson and a helper arrived the next day and installed new ac. Great job!"

"Christopher was extremely efficient and courteous."

"Diagnosed and fixed problem quickly and was extremely courteous."

"No one came by or"

"They were nice, wore masks, did jobs well, answered questions."

"Went right to work"

"He was fast and very confident in solving the issue"

"Friendliness, very helpful and knowledgeable"

"Tech guys did not wear musk which made me worry!"

"The knowledge of the product and how professional the service experts were."

"I scheduled a tune-up that comes free with maintenance advantage program. I had end up paying close to 500.00 dollars for replacing two capacitors. Additionally, on the first service call the technician left all the greasy and dirty parts lying around the furnace in the attic."

"he found the problem, repaired it, but no one is perfect, so i don't give 10s"

"DID WHAT I EXPECTED YOUALL TO DO"

"associate was prompt, courteous, knowledgeable, and efficient. Performed checks in professional manner."

"I felt like I was experiencing a sales pitch after the techs were done servicing my HVAC unit. In addition, they would keep asking when was the last time the filter was changed or bleach was put down the HVAC drain....instead of just stating that hey it would be beneficial to make sure you change the filter every month and put bleach in every month, etc. Felt like I was to blame for issues that incur."

"Very professional and respectful."

"Very knowledgeable"

"They were very understanding of my need and explain everything to me of their concern for serving me."

"Chris was on time and didn't waste time completing the task at hand. He was friendly and professional."

"while answer was not what I wanted, Joshua was very very good and took all time needed even though it was very late & he said he had more calls Mon. night. I did get call saying tech. was running late."

"Good quality of work...would call you again for issues with plumbing and ask for the same technician.....only problem is that you DO NO HAVE ENOUGH PLUMBERS !"

"Zack went above and beyond."

"He didnt clean my outdoor coils and had to call another company to come out to give me an honest opinion"

"All complete as required"

"Technician solved the immediate issue and provided useful information on next steps. Technician answered all questions I had about air conditioner issue."

"CT always does good work."

"I was kept informed about the arrival time. Tech was very helpful and professional"

"I dont think the the tech did what he said on receipt cause he was here only 15 to 20 minutes he said he washed coil ground around unit was dry"

"Did well"

"Keith was very personable, showed me what was wrong & how he would fix it, used a shop vac to remove water that had collected, & he liked my dog!"

"He answered all questions"

"Always professional and efficient."

"Very professional service"

"Very informative."

"My Service Technician, Andrew White, excelled in all aspects of providing a 100%+ quality customer service experience! Technically, he obviously knew what he was doing and how to explain it! As far as friendly and mature, having him here was like having a favorite relative or friend come visit to take care of issues that I couldn't do myself...personality plus! He's GREAT!!!"

"Lucas was very professional. He came in, he accessed the problem and proceeded to rectify it. Also, our German Shepard, Tess, took to him, which meant a lot to us."

"no comment"

"He was extra courteous to me."

"Andrew was very helpful and professional"

"Did a Great Job!"

"The compressor was not functioning. Scott came and looked at it. Then Steve pulled up to give us the bad news and the sales pitch. He said the new unit would be quieter, the work neat, the walls on closet would be replaced. Malarkey!"

"They were on time, professional, proficient, engaged in conversation when needed."

"Showed up when he was supposed to. Answered any and all questions that we had. Worked quickly and seemed very knowledgeable about his job."

"Gil called prior to arrival and we tased about the problem. He knew what the problem was before arriving and was ready to solve the problem. He explains how he panned to soled my problem and then completed the task."

"The merchandise never did work properly and is not working now an Salesman like Mely you will never sale he is very unprofessional praying for him so I decided to contact you all before I contact my lawyer I have a wet couch floor and wall losing money can't make money because it is a beauty salon thank you for your service"

"Andrew was efficient and informative."

"Knowledgeable. Helped us to figure out our needs and fixed our problem quickly."

"On time, knowledgeable, explained problems with options to resolve."

"Bailey arrived on time; he was very polite and very competent. He did a very thorough job, taking care to make sure everything was done correctly. After he was finished, he gave me some suggestions that would help my system work more efficiently and hold my electric bill down. I appreciated this very much. Im going to request Bailey every time."

"Lucas was personable and professional. He answered all my questions so patiently! He was on time and didn't waste any time."

"Excellent products and service."

"Technician was through, courteous and friendly. He seems very competent"

"Matt was very helpful and informative when explaining what work he was performing."

"Prompt and very courteous"

"Arrived promptly and worked efficiently"

"No problems and tech did his work. Found one problem that was fixed."

"Explained the service they had provided and answered question about whole house air purifier."

"Efficient, knowledgeable...."

"Standard precautions for Cobid19 Check everything"

"came on time and called before arriving. using appropriate pandemic distancing measures. tested my systems then discussed planned and new optional performance repairs. cleaned up after completion of approved replacement/repair components."

"Was courteous, patience when explaining things to me, informative on what he found with my air condition and hot water tank"

"Very helpful and very nice people"

"Tech got angry when I would not buy Advantage Plan. I wanted a quote on repair and also replacement of system. I had to ask him as he was leaving if he was refusing to quote me a new system. (He finally did) I asked if everything was closed and off. They said yes, when I went in the house the attic stairway was open, the lights in the attic were still on and the fan in the unit upstairs was still running. They would not listen to the customer they just wanted to sell the Advantage Plan. It was like dealing with a used car salesman. I called one of your competitors, got a quote and will buy a new system from them. Very easy and pleasant. You have taught them how to do the hard sell, perhaps they should hear what the customer wants."

"I was interested in knowing about all of your offers"

"Matthew stayed in touch with us through the entire repair and ordering of the part. He provided us with dates and times he would come to finish the repair.. Each time he was right on .."

"The technicians was very friendly, on time, and explained every thing in detail. Very professional, respectful and they wore their masks."

"Tech was on time and informative"

"Zach is very knowledgeable, polite, and consciencious."

"Technician did a good job with installing making sure everything was secure and cleaned up afterwards"

"I was satisfied with his professionalism. He explained what options I had and explained my options."

"Timely. Knowledgeable. Provided detail explanation of work preformed. Thorough."

"Very helpful explaining Polite"

"Prompt. Efficient. Courteous."

"Work done in timely manner"

"The technicians were on time and did a thorough job. Very pleased."

"Chris did an excellent job and took the time to explain everything he did."

"Technicians acted in professional manner."

"Very courteous and professional"

"Technician, Andrew, gave a thorough explanation on the work he completed. He shared info from a study done on the blower and the finding. This is the part I had cleaned."

"called before came, explained condition of a/c well"

"Very knowledgeable and friendly"

"Super tech"

"Technician Keith was very nice."

"PLANNER AND SCHEDULER PROVIDE IMMEDIATE ATTENTION AND CARE. VERY FRIENDLY. GREAT TO KNOW THAT "GREAT CUSTOMER SERVICE" STILL EXISTS! SERVICE WAS PROMPT, INFORMATIVE AND EFFICIENT. TEAM WORKED LIKE A WELL OILED MACHINE!"

"Gil was very knowledgeable about our water heater. He told us what we needed to do and was very patiently with us."

"The technician was much more knowledgeable than the ones who have come before. He gave much better answers to our questions about our system."

"My new contract was honored, with the knowledgeable technician showing up within two hours of my calling. He quickly diagnosed and fixed the issue, while also making note of things that were not done completely/correctly when the technicians were at my house in early March."

"After checking the ac unit , the a/c breaker was disassembled and never assembled back correctly. I called the after hour number, and the representative never gave the information to the on call person. I had to call back four hours later to ask when were they coming. The dispatcher on call then called me back and said "MA'AM IT EASY TO DO, JUST GO OUT THERE" and I cut him off and explained that it wasn't my responsibility to go out there and do something that i had no idea with what to do. I explained to him that he should've been inspected before the experts left."

"Matthew was prompt and knowledgeable and was able to resolve our issue relatively quickly."

"Charged too much gust to add Freon. Plus was here over 2 hours too long."

"Very nice and prompt technition"

"He got the part and made the repair same day."

"Very nice"

"Scottie is very knowledgeable and very thorough ."

"Yes good morning l I have one problem I don't think it was secure enough"

"Because they was good they check everything out set down with me on what they found."

"Technician was very knowledgeable and professional."

"Chris did a thorough job and explained what he was doing and why."

"I feel I was being pressured by two technicians to spend money that not necessary because I am older and black."

"Excellent client support and knowledgeable in the business l"

"Very friendly and helpful."

"While service the day of was professional, one of the systems failed to work because a switch was not in the proper position and a cap was left off following service. I called a different provider to repair the problem costing me an additional +$300.00"

"Knowledgeable, professional, courteous."

"Everything was fine according to Matt. Good news - but I had a no contact visit, so I didnt actually see Matt, phone contact only."

"Courteous and professional"

"He was very thorough and professional"

"On time, patient with my questions"

"Very friendly and efficient technicians"

"Technician was on time, professional, and did a fine job."

"Fast, effecient, NO ENTRY! Not asked to sign customer receipt which cant be read until AFTER signature."

"On time, courteous"

"Very courteous and knowledgeable"

"Billy and Damon were amazing. They came on time and very professional. I really love the staff of comfortech. They always work as a team. They respect my home as if it was their own. I really enjoyed them and I will always refer comfortech to my family and friends."

"The heater that was installed hadh something broken and there was some smoke in the house whic caused all the smoke detectors to sound and one detector to say Fire."

"The end result after yalls visit was the leak we had was not fixable and we would need a brand new unit for $8000. I thankfully got a second opinion and sure glad i did. He was able to fix the problem and refill my Freon all for about the same price as yalls service fee. With everything going on right now, this was very shady and unprofessional. I will be telling others."

"On time and thorough even under coronavirus circumstances"

"The final product."

"Kept me informed of the schedule changes. While on site, efficient, polite, thorough, and helpful."

"The men that came to my house was very knowledgeable about their product. Blake, Matt, Lance and Joshua. They never paused to think about my questions"

"I was told every thing that he did on the a/c units"

"professional and courteous"

"Each person we dealt with was polite, knowledgeable and helpful. They came when they said they would and provided quick service."

"She was extremely polite and.respectful as well as knowledgeable AJay was.the Best you have ever sent here !!!!! It is Ashamed the office personnel and your paperwork can't contact the owner not my partner !!!"

"Kimond and Damere were professional and very efficient. They did a good job"

"They were on time, courteous, and provided the necessary service. They gave thorough explation of situation and made helpful recommendations."

"Work was completed efficiently and technician was very pleasant to work with."

"I called one morning and the pleasant girl that answered, helped me with making sure my residence had been serviced by your company. She gave me a window of time between 2-4. Zach called me at 2:00 and was there by 2:15. He was very knowledgeable and found the problem immediately. He still checked out all the possibilities and was thorough. I was very pleased."

"Was on time and was courteous"

"Nice."

"Mr Share was very nice and professional"

"Everyone had excellent customer service and very friendly. Everyone explained everything very well from start to finish. The ComfortTech Advisor supplied all my needs and made the process easy to do business."

"Guys did a awesome job"

"Excellent service"

"The technician was very friendly, polite, knowledgeable, and thorough. He also did little details that he didnt have to do."

"HE EXPLAINED WHAT HE WAS DOING AND REALLY KNEW WHAT TO DO"

"Would have been a 10, but they were later than they said they would be here. They explained the reason but would have been better to notify me that they were going to be a little later. I do understand the reason they were a little later."

"Technician (Scottie) took the time to explain the issues . And as customer I really appreciate that."

"He was very informative and answered all my questions. He even took the time to explain differences in size, options and sear."

"they really explained everything"

"Very courteous and efficient."

"They were professional"

"Item needed was out in supply"

"Everything went well, they knew what to do."

"Very courteous and knowledgeable. Kept me informed through the whole process"

"These guy did an amazing job. I had a bad technician come to my house. They lied to my home warranty company saying dogs chewed the wires and also I was missing wires. Comfortech came out and fixed my A/C less than 20 mins. The wires were misplaced and I had a bad contactor. I love these guys. They always know what to do and the price is always fair."

"Keith was knowledgeable, polite, and professional, even though it was much later than scheduled. I was kept informed of the ETA."

"Matthew has been here before and he is very thorough. Some just stay on their phones and one didnt check outdoor unit. Zach is also very good."

"Technician was very friendly and pleasant. Outstanding young man."

"Lucas was professional and very efficient with our plumbing repair."

"He serviced our system eve. Though he was given tash late in day due to work load of the day and with the treat of pandemic virus."

"Technician was friendly, professional and knowledgeable."

"Keith was very nice, helpful, and professional. He answered all of my questions and explained what I needed and why."

"Technician was friendly, gave me important Info, got his inspection done promptly."

"Courteous professional service"

"He called before he came. He arrived on time. Very polite. Communicated well. While cleaning the equipment he found and corrected a minor electrical issue that could have been a problem later."

"Both of the technicians were very courteous ,professional and neat"

"Service was done in a professional manner and all questions were addressed."

"Very knowledgeable about his work"

"Allen Michael is great, honest, and professional. He sold us the advantage plan for a new water heater. We liked him so much that we called him back to do the AC. Kyle Wester and Lorenzo Vasquez did a fabulous job installing our new system. We were able to paint the gutter to match our trim which I just loved. They were professional, courteous, and considerate."

"Very professional and courteous"

"Quick to respond. Punctual."

"She was precessional informative and communicated her findings about our system very well."

"On time, friendly and able technician."

"Courteous, professional, prompt. Technicians originally brought wrong-size unit."

"The work and the service are outstanding!"

"EXCELLENT SERVICE - - STARTED & FINISHED TIMELY - - PLUS CLEANED THE GARAGE FLOORING WHEN JOB WAS COMPLETED... EXTREMELY KNOWLEDGEABLE OF EQUIPMENT & FURNISHED DETAILED INSTRUCTIONS PRIOR TO LEAVING THE JOB SITE..."

"Bc they did everything to help"

"The tech was knowledgeable and friendly"

"Matthew was very friendly and professional."

"Tech was supposed to arrange for job completion. I had to call and schedule it myself."

"Great service"

"Matt was excellent! He was thorough, informative, and very polite."

"Matthew checked system, changed the two filters and explained what is going on with systems"

"Professional"

"The technicians worked diligently and got the job done in reasonable time and were very professional."

"Changed my air filter."

"Professional, inspection done in a timely manner, knowledgeable."

"Blake was knowledgeable about the company products and understood what was needed for the house."

"Technician was courteous and on time for service check."

"I was please with the service"

"Andrew was professional and knowledgeable of the system and performed a complete review of the system with me."

"really tried hard to to please us"

"I trust their professionalism."

"Very professional and answered all of"

"He was very nice young man and seemed to know what he was doing."