dianne P. madison, mississippi January 20, 2023 "They answered all my questions and kept me up with everything they were doing. They did a great job."
xiaoli S. jackson, mississippi January 20, 2023 "Honest worker. Repair things with efficiency and knowledge."
willie C. raymond, mississippi January 19, 2023 "They came out to do service checks and have not returned to replace filters anywhere to date. They called to schedule time to come out to do it but have canceled two times. When I got this system they said they would come and change filters for AC unit and water filters, but they came out without filters."
shirley H. jackson, mississippi January 17, 2023 "Very good Customer Service . You dont get that these days"
louis B. hermanville, mississippi January 15, 2023 "My unit is doing fine and the service was very professional"
patricia S. madison, mississippi January 13, 2023 "Good service & this time corrected error made yesterday in descaling my tankless water heater today as soon as I notified company."
shirley H. jackson, mississippi January 12, 2023 "Very Good Customer Service means a lot as a Consumer. With everything thats happening Comfortech always have some there to help with any questions"
charles O. brandon, mississippi January 12, 2023 "Very impressed with both technicians especially Donald who has provided service to us on previous occasions. He is very personable and professional."
leroy T. brandon, mississippi January 11, 2023 "Always very professional, knowledgeable, personable, and helpful"
william S. canton, mississippi January 08, 2023 "This mark relates back to the Advantage Plan sales pitch. It was not clearly explained as a "Service Plan". Never was I showed a hard copy of the agreement and I signed the agreement on the pitch man's cell phone. I find the approach intentionally deceptive. With that said, technician Kimond Shearrill was outstanding. He was very helpful did a great job explaining his work."
susan W. terry, mississippi January 07, 2023 "The company is very responsive to customers when they call for help."
george M. brandon, mississippi January 07, 2023 "The latest service call was handled very well. Other interactions, not so much."
stephanie L. madison, mississippi January 06, 2023 "We have had issues ever since we signed up with the advantage program. The new unit that was installed when we signed up has been an issue from the start and even as of today- we still have an issue with same error. Our tech, Lorenzo, that has had to come out multiple times and has tried to resolve is the only positive part of my experience. My negatives are the equipment itself, the fact that I have had to make many service calls in our short customer experience so far, and have had a terrible experience with the service number I have called many times that is what Im told to call every time the error happens. Apparently each call made to them never was relayed to the local office so the Advantage service I pay for is not what Im actually receiving. In November we made many calls to that service number over weekends and we never received service or even call backs. I had to call the local office during the week once I realized no one was going to address the reported issue Frankly- we have paid full advantage price every month since enrolling but have not received the service we pay for and have not had a fully operational system since day one. Based on all these aspects, I would highly discourage anyone from using Comfort Tech."
john M. richland, mississippi January 06, 2023 "Issues still not resolved. Waitimg on promised contact from a quality assurance personel"
chris G. brandon, mississippi January 05, 2023 "Trey and Connor did an excellent job diagnosing my issue and walking through that and other steps that may be needed to ensure my air conditioner continues to work properly."
john M. richland, mississippi January 02, 2023 "Problem us not fixed yet, techs were supposed to return after storms.."
erin H. jackson, mississippi January 01, 2023 "The technicians are great. The call center is terrible and rescheduled me three times on different days without appropriately notifying me."
louis B. hermanville, mississippi December 30, 2022 "we had professional service done and they appeared to know what they were doing and they were friendly."
lamar M. flowood, mississippi December 30, 2022 "You call and show up, you take care of business, you return if I need you, and I am just happy to have you."
mr adams A. ridgeland, mississippi December 29, 2022 "I did not get the HVAC heat valve fixed and very little feedback on when it would be. A part supposedly ordered but no response in last 10 days."
ann E. brandon, mississippi December 29, 2022 "the technician came out quickly, was professional, and fixed the problem."
albert S. madison, mississippi December 27, 2022 "You were knowledgeable and answered my questions very professionally."
darrell J. vicksburg, mississippi December 27, 2022 "Because of the way they replace what was taken down was not the same."
jewel J. morton, mississippi December 27, 2022 "The service technicians, Larry and Kenneth did a great job!"
laura cannon C. canton, mississippi December 26, 2022 "Under the situation,they did the best they could do."
john B. madison, mississippi December 25, 2022 "Technicians are friendly, knowledgeable experts. They get the job done quickly and perfectly."
jenifer R. wesson, mississippi December 23, 2022 "Had an appointment scheduled, yall cancelled then rescheduled. Then yall never showed up. This was a week ago and havent heard from you. Didnt even call to say you werent coming. Didnt call to reschedule. Been waiting to get this service done for MONTHS."
susan W. terry, mississippi December 23, 2022 "Technicians are professional, knowledgeable and friendly."
jewel J. morton, mississippi December 22, 2022 "The service technicians (Trey and Connor) did a great job!"
nancy A. madison, mississippi December 22, 2022 "years of reliable service from courteous team members."
nicie D. jackson, mississippi December 21, 2022 "The staff are always friendly and they work efficiently."
mark M. brandon, mississippi December 21, 2022 "Trust and follow through, Comfortech is not least expensive by a margin. However, they stand behind all units and products w/out question."
mike S. jackson, mississippi December 19, 2022 "The service was done in a timely manner. The plumber was polite and did the job quickly and efficiently."
john H. florence, mississippi December 19, 2022 "Jerry Foshee, Ray Pickering and Lucas Bowen recently repaired my tankless water heater amazing me with their professionalism and concern about their service"
emma T. forest, mississippi December 19, 2022 "The technicians and installers were absolutely amazing and patient! I have never had a company actually clean up the mess made inside the house! It was refreshing and very much appreciated! They took care and completed the job in the same day!"
rebecca/stan H. madison, mississippi December 18, 2022 "On time; professional; and fixed the problem"
mae G. clinton, mississippi December 17, 2022 "I am always satisfied with the quality work you all do"
gary M. ridgeland, mississippi December 17, 2022 "Arrived 2 1/2 hours past the scheduled service window."
alex K. ridgeland, mississippi December 15, 2022 "worry free and comfortable with techs being truthful"
larry M. jackson, mississippi December 15, 2022 "The workers were very friendly, professional, thorough, and knowledgeable."
russell B. brandon, mississippi December 15, 2022 "Was supposed to be there between 8 amd 10 no show. This was the second time to reschedule a repair."
laura cannon C. canton, mississippi December 13, 2022 "The service was not performed,I was told to get an electrician witch I did ,the electrician concluded that nothing was wrong with the breaker. The problem is in the unit. I called but no service technician ever came back out"
cynthia A. madison, mississippi December 12, 2022 "Years of beyond-satisfactory response and service, quality of personnel who do repairs/maintenance - no complaints!"
earlean D. jackson, mississippi December 11, 2022 "The plumbers were excellent with service and answering questions."
henry J. madison, mississippi December 09, 2022 "Prompt, efficient services and offer affordable financing for jobs performed."
jenny S. brandon, mississippi December 08, 2022 "Very professional personnel and very knowledgeable of the equipment"
wanda W. canton, mississippi December 08, 2022 "You have proven at the least 3 times your company is a screw up !"
susan W. terry, mississippi December 08, 2022 "The staff are friendly, professional and get the job done."
southland M. jackson, mississippi December 07, 2022 "I would recommend Comfortech Service Experts because they are both knowledgeable and friendly. They are reliable, and that is ultra-important. One huge factor in their favor is that they try to give you cost-effective alternatives when you need it. (Most companies are just out to make as much money as possible with little or no regard for the customer.) Comfortech is a breath of fresh air!"
jo F. clinton, mississippi December 02, 2022 "As always, the Comfortech men are so helpful, friendly and respectful..."
michael B. crystal springs, mississippi November 22, 2022 "Joshua was outstanding from start to finish"
susan W. terry, mississippi November 22, 2022 "Comfortech has always come when I needed them and done everything possible to get/keep my system working."
james S. flowood, mississippi November 22, 2022 "Technicians always courteous and complete the job to my satisfaction"
mary spencer S. madison, mississippi November 21, 2022 "The service people are professional and thorough."
george B. ridgeland, mississippi November 19, 2022 "Professional personnel, Good and fast services, very nice and friendly personnel in addition to the price is right."
joseph D. brandon, mississippi November 18, 2022 "Overpriced didn't fix anything. Made me feel like I was wasting his time."
beth W. madison, mississippi November 18, 2022 "Everyone is helpful, knowledgeable, and respectful, especially Lorenzo. I feel he went above and beyond to ensure our issues were taken care of, in a timely manner and completely resolved. Lorenzo deserves special recognition."
james S. flowood, mississippi November 17, 2022 "Trey was very courteous & explained problem & remedy"
mr richardson R. jackson, mississippi November 16, 2022 "Oversellers. Called for repair. Not system inspection"
gary S. brandon, mississippi November 16, 2022 "Nothing but good service since introduced to the Comfortech family"
mr dalehite D. jackson, mississippi November 15, 2022 "Keith, the technician, was very polite and professional. He quickly solved the problem. He is an outstanding representative of Comfortech."
joe F. brandon, mississippi November 14, 2022 "Erin was polite, professional . Due to lack of equipment he was unable to fix or problem But referred us"
randall W. brandon, mississippi November 13, 2022 "Quality equipment and professional service techs."
george B. ridgeland, mississippi November 13, 2022 "Very friendly and professional Comfortech employees who provided the services to me."
gerard G. jackson, mississippi November 13, 2022 "Great explanation of services needed and solutions that you offer."
dr r.e. H. brandon, mississippi November 13, 2022 "Responsive, competent, and very professional. Proud of their company."
cathy A. canton, mississippi November 10, 2022 "The service technicians were very professional and knowledgeable"
mike M. jackson, mississippi November 07, 2022 "I appreciate a technician who can communicate effectively."
william A. byram, mississippi November 04, 2022 "They understand what I command ( deaf ). I seemed they learned how to do like wrote note and body sign"
beth W. madison, mississippi November 03, 2022 "All employees seem very knowledgeable and are extremely helpful."
carol stringer S. jackson, mississippi November 03, 2022 "Very reliable. Technicians helpful, and treated my home with respect."
william H. raymond, mississippi November 02, 2022 "Everyone that did work at our house went above and beyond what was expected , I thank, Brian, Greg, Cesar, Joshua, Brian Lance and the other great men that worked with them, can't remember all the names we thank you all."
elizabeth I. brandon, mississippi November 02, 2022 "I have been a customer since 2004 and am highly pleased with the service, technicians and products."
james r W. ridgeland, mississippi October 31, 2022 "Prompt response Great job Friendly service technician"
stephen W. florence, mississippi October 31, 2022 "Did not install correct unit at first-had to come out and install correct one once it was brought to their attention per contract"
june A. madison, mississippi October 30, 2022 "Guys explained what they recommended and why. Didnt push too hard on the plan but did repeat advantages"
kerry T. madison, mississippi October 29, 2022 "Comfort Tech is a Very Professional Team that made our HVAC System better than the Original Units . High Quality Equipment was installed that replaced our 15 year old equipment. Steve Bryant of Madison , MS and his Team made the difference (as he did emergency work on a Hot Day and informed us of the Awesome Advantage Plus Program for the two units ) . We could not have done this if these packages were not made available by Comfort Tech. I was so pleased with their work that I am going to use Steve Bryant and his Comfort Tech Team for another House that needs a New Unit for a New Addition. Kerry T. Licensed Architect"
brenda P. madison, mississippi October 28, 2022 "The techs are friendly and know their stuff. If they don't, they call in more techs til the job is done."
marshune D. utica, mississippi October 28, 2022 "I rated 8 because it took several days before someone actually came out to service my unit. However, if I was to rate the serviceman, Lorenzo M, the would have been a 10+!!! Lonrezo M had great customer service skills and was very kind and respectful. He explained what was going on with my unit and made sure I understood. If asked about my preference for serviceman, I would ask for Lorenzo M every time. Thank you Lorenzo for your great customer service with respect and kindness shown!!!"
frances B. jackson, mississippi October 28, 2022 "need coordination between schedulers and techs. I was scheduled for two appointments back to back and found I had to plan for an entire afternoon to allow them to complete service."
lockett P. jackson, mississippi October 27, 2022 "Lorenzo was fine. However my schedule was 8 -10 and no one called to inform me of a no show 2 other techs called before Lorenzo showed around 1:00 Even after he left I received a call from a tech saying he was on the way. Also 5 filter was not in stock and waiting for it to come in"
earnest R. canton, mississippi October 25, 2022 "Because you all always come to see the problem what's going on my unit."
micheal A. canton, mississippi October 24, 2022 "The technician was efficient, fast, respectful, and friendly."
gary S. brandon, mississippi October 23, 2022 "Since the install, the personnel have been professional in their conduct. They have been ready to answer any and all questions relating to the equipment and the procedure they were using to accomplish the task."
vadim H. raymond, mississippi October 22, 2022 "The only issue I have is with the pricing. I think we should have had more of a discount after combining both HVAC and water heater under the Advantage program. I don't think that the price is worth it in the long term, considering that the equipment is not likely to breakdown anytime soon."
crossroads the south S. richland, mississippi October 19, 2022 "Techs were very pleasant, professional men"
dorothy F. jackson, mississippi October 18, 2022 "Perhaps in the future person you might want to bring proper equipment when changing out theaters in the unit. Also when utilizing outside water utilities make sure that there are no water cuddles left behind behindRecommended technician stand back and look at texts that have been performing does it look like you want to leave it in that state."
caryn W. madison, mississippi October 17, 2022 "Scott was prompt, and thorough even at the late hour he was scheduled for."
lula B. byram, mississippi October 17, 2022 "Because they respectful and they will solve the problems."
victor J. madison, mississippi October 17, 2022 "The came as scheduled and work was done professionally."
nancykay wessman W. jackson, mississippi October 14, 2022 "Comfortech has been my provider of choice for more than a dozen years; I am a generally satisfied customer!"
lila A. raymond, mississippi October 14, 2022 "The technician showed up as scheduled and called me first so I could get home to meet him. He explained what the problem was and what he was doing to solve it."
victor A. jackson, mississippi October 13, 2022 "Comfortech has always been very attentive and excellent service. Very trustworthy too!!"
jenniev B. jackson, mississippi October 12, 2022 "Because the problem with my unit is only temporally solved"
gerald F. madison, mississippi October 07, 2022 "Very good job!! The plumber was professional and excellent in all respects. Would highly recommend him for future visits."
mary T. byram, mississippi October 07, 2022 "Aron and Chris were very friendly,helpful,and knowledgeable."
luther B. terry, mississippi October 07, 2022 "Great technicians and great service. The technicians were very courteous and respectful while in my home, perform maintenance in a timely manner."
mr allen A. madison, mississippi October 07, 2022 "Kept me informed and completed the task efficiently."
lula B. byram, mississippi October 05, 2022 "Because I have been with you all a long time. Service have been good."
charlotte H. bolton, mississippi October 05, 2022 "The technician was very helpful and knowledgeable."
kewan E. ridgeland, mississippi October 03, 2022 "Everyone was very helpful in the process and was also interested in saving me some money where I could."
james W. jackson, mississippi October 01, 2022 "I've yet to have a bad experience with the people Comfortech sends out."
rochell R. canton, mississippi October 01, 2022 "the tech was polite and knowledgeable, arrived on time and hewas finished with his task explained what was done."
charles W. magee, mississippi September 29, 2022 "Very courteous and knowledgeable, very easy to communicate information regarding products and services"
herman C. jackson, mississippi September 29, 2022 "Tech 207 was very helpful and very professional in explaining my AC issue."
bill H. ridgeland, mississippi September 29, 2022 "Serice technicians are skilled, courteous, and friendly. I especially appreciate Steven Tollison"
stanley M. jackson , mississippi September 27, 2022 "Technician was professional, explained things and answered my questions."
tyler F. florence, mississippi September 24, 2022 "I think your customer service is great however sometimes I feel like when sales reps come out with technicians that there more worried about getting the customer to become a member than anything else. We have a unit that is 3 years old or so and I was informed last month that it has a leak. I asked why and the tech and sales rep stated things just arent made like they use to be Ok, but that doesnt fix my leak and I didnt install it? So then the sales pitch comes about becoming a member but stated they couldnt fix the leak today in August. I understand things happen but its still under warranty and I understand that the warranty only covers parts and not labor. However I just had my heating unit checked out this week (September) and had tech check the pressure on the AC as well and he didnt notice any problems. So which one is it? Or was I just more pressured into becoming a member than fixing a leak if there is one??? Clarity is everything.. The previous tech that came out in September was great. Still not sure if i really have a leak or not."
bill H. ridgeland, mississippi September 24, 2022 "Technicians are skilled, courteous, and friendly..and on time."
gayle L. ridgeland, mississippi September 23, 2022 "Because of the Technicians timeliness, and professionalism"
joe judy moss M. clinton, mississippi September 23, 2022 "Tech was courteous and completed the inspection in a timely manner."
sheri D. brandon, mississippi September 20, 2022 "techs are always knowledgeable, courteous and professional"
julia C. jackson, mississippi September 19, 2022 "Prompt service. As an elderly widow who lives alone, I was very comfortable with the technicians who were working inside my home. The were super nice and friendly."
priscilla K. madison, mississippi September 18, 2022 "The employees I get to my home are experienced, and it is the same ones and they know how we like things done The only thing we do not like is the call center they cannot speak clear english"
jane G. brandon, mississippi September 18, 2022 "The service technician. Kelton Kerr. He impressed both my husband and me as being exceptionally thorough and didn't miss a thing in his checks. He would be welcomed back any time."