Comfortech Service Experts Reviews

"Because you have been here twice and still have one more time to come to do what was set up for one visit. That means we have to arrange 3 days to hang around the house and be home when you come."

"Very professional"

"this was not a "tune up" this was a check up and sales pitch. The prices for repair were far too high"

"I'm not sure if my service was done or not. All the technician wanted to do was "up sell" on products and services."

"He explained everything in terms I could understand."

"Great Communication from Taylor on his arrival and service expertise"

"Summer Inspection per Maintenance Agreement"

"Came out late and verified everything and ensured I understood everything as well as gave me information about the system."

"As expected"

"Was very professional and friendly. Made sure it was completely working before he left."

"Responded quickly and addressed our concerns. I explained that we were unhappy about another scheduled appointment that a technician failed to show for and did not call. Brad did his best to raise our expectations."

"The technicians who came to my home were very friendly and nice people. Turned out there was no repair issue a switch hadn't been reset after the last service inspection."

"They came in and done a professional job and was very nice"

"You came and done the job well"

"Im still waiting on feedback for my quote."

"Fixed it."

"Knowledgeable"

"Christopher was very knowledged when he arrived to resolve my backed up plumbing. In addition, Christopher was professional and pleasant"

"Good customer service, provided information and they were well informed with the task of a technician."

"Both guys , technician and Co. Rep were professional and personable. The tech, Tolar, was proficient and expedient with his maintenance task. Jeremy was professional and extremely knowledgeable about your Advantage Plan, and gave us some essential advice moving forward. Were looking forward to meeting with Jeremy soon."

"The guys came in did their job answered questions when I asked ."

"the service technicians were great. calling for the appointment was not. both times i called i got 2 different plans on my account"

"Except for the fact that one of my units that was cooling fine before the visit hasn't been cooling since the visit, I would have been satisfied. The technician was very nice and efficient. Now I'm trying to get through to report the problem and can't speak to a live person!! I find endlessly holding to get an appointment for service a huge annoyance. You are in the customer service business and need to be accessible, just like the rest of us in our businesses!!"

"Very knowledgeable, polite, and answered all questions when asked."

"I never give a 10"

"Jerry Foshee and Victor Natar were very professional. They fixed my leaking kitchen faucet (which was put on December 1 by y'all). I was very pleased with Jerry and Victor."

"Efficient and friendly service employee."

"His focus & attention to details plus his comments telling why this issue might have happened"

"Fast and easy"

"Taylor found the issue, and explained it easily. He was thorough and quick."

"Very efficient technician, very professional and courteous"

"Very knowledgeable of the problem with my air conditioning"

"No one showed up on day 1, and finally had to call in on rescheduled day 2."

"Informative, friendly, and efficient"

"Arrived on time and performed a thorough inspection of our three units"

"Chris and Victor were professional and courteous in every way. They came to fix our problem asap as they could. Our new hot water heater is doing it's job well done."

"Techs were very knowledgeable and helpful."

"He did the job he came to do with no complications"

"Ezt a faszságot igazán kihagyhatnátok."

"Efficient and professional"

"Tech arrived unprepared; I had to furnish a step ladder and hose(only hose tech had was too short)"

"prompt, polite, efficient"

"Keith presents himself as a gentleman and a professional technician. He does his work well. He gives recommendations for repairs or potential problems to be aware of that may need attention in the future."

"The Techs were very knowledgeable about the service"

"Tech Tour/Steve said that the allery filter was dirty. BUT no one changed it."

"They let me know everything that was going on and being done"

"Arrived on time. Very courteous to me and answered my questions. Good job."

"My appointment was scheduled between 10-12, but I did not receive a call until after 6:30 that the technician could be on his way."

"Checked every thing out."

"Very polite, helpful, and offered a quote on a part that might need replacing."

"So far things are going just fine."

"The staff if always polite and delightful but every time they come they never have what they need so they temporarily fix problems and promise to return... but they don't return"

"Professionalism"

"Very satisfied Friendly"

"Jerry was very polite and helpful answering questions."

"Very polite"

"Because he never unplugged the bad heating strip and heat coming through the vents when nothing is on"

"We have used Comfortech for years, and have always been pleased with the services provided. The technician who came yesterday, Tolar (don't know his last name) was very kind and helpful"

"Poor communication. Technician just called on Monday morning saying Im on the way. Never set up appointment. The technician set up appointment for Wednesday at 9:15 at our request so my wife could get ready for work and gone before the technician arrived. A different technician shows up at 8am. Exorbitant price for warranty repair. Our HVAC system is less than 5 years old. The evaporator coil should not have started leaking at less than 5 years. This was supposedly covered by manufacturers warranty but we were responsible for labor. $850 is way, way too much for 2 hours work. I am sure the cost of the evaporator coil is included somewhere."

"They were very professional."

"Very professional and thorough"

"The technician was very polite and did what he was suppose to do in a timely manner."

"On time and very professional"

"I feel Brad was knowledgeable about the service he provided. Most important, I feel he was honest and trustworthy about the services I received."

"All my questions were answered satisfactorily."

"Great service. Only issue is that my thermostat no longer works after install was done. Discovered 2-3 days afterwards"

"he did a good job"

"Very Good Service."

"The only reason I was not completely satisfied is because they were at the house from 8:45am to 9:45pm and we still did not have air conditioning overnight that night. However, they got to the house the next day around 10am and stayed for an hour and a half and our A/C is wonderful now."

"professional service, quickly performed and provided a detailed explanation of findings."

"Fit us in last minute to the schedule. Thank you."

"VERY NICE AND POLITE APOLOGIZED FOR BEING 3 HOURS LATE FOR MY APPOINTMENT."

"All of the technicians who recently came out were very professional and thorough with their qork"

"Austin performed thorough & complete inspection of the heat pump."

"Solved my problem quickly and made sure we were taken care of."

"great service, comprehensive inspection"

"Technician, John, was very nice and explained everything he had done and that a new filter was needed in the unit. He made an appointment for the next morning to take care of it."

"Corry was professional, caring about my problem."

"Thorough Inspection and visit. Very personable"

"Great professional service"

"New guy, after servicing, said everything looked good. Not sure if air filter was checked."

"The technician was very proficient & handled himself professionally with respect for our home."

"Fixed my problem/issue in 5 minutes. However, the person who came on March 2 for regularly-scheduled maintenance was the one who created the problem by leaving the wires to the A/C compressor unattached. So YAY for the current guy and BOO for the previous guy."

"Tech & sales were personable, professional, knowledgeable; Installers, Billy & Eric were great ---same as above; installed new furnace on rainy day; they were respectful of my home, making sure not to damage carpet; had a wonderful and positive attitude about their work."

"very professional and respectful of my house"

"Connor has been to my home twice. He is always very thorough and courteous"

"The technicians seemed knowledgeable and competent enough but were late, for the second time."

"The crew were acquainted with my system. Were very polite and professional."

"Jerry was the best ever! He was so nice and polite and very through."

"Thorough, considerate, and knowledgeable"

"The hard work to install our water heater."

"Chris and Jerry were both prompt to call and address our issue. When Chris came he was thorough and helped us understand our options. Courteous as always."

"I received fast and courteous service"

"Justin has done a great job responding to our problem. At some point a couple of months ago a routine service call was done at our home. We have been using Comfortech for years. Apparently at this service call they did not check the refrigerant in our air conditioner and as the weather warmed the air ran some much that an ice block formed somewhere and water began leaking into our bathroom from the ceiling. We also had a leak to the outside of our house near our bathroom. I called and Justin came followed by Chris and then Josh. Chris did some work to fix some plumbing problems and Josh figured out where the leak was and did some things to stop the leak. All of these guys did a great job but the problem was initially that during a routine check of our system someone failed to check our freon. That led to water damage and hours of calls and visits to our house that still haven't been corrected."

"On time; very courteous; very professional"

"Salesman Blake & Tech Chris S came out to give a quote on new HVAC system. Chris quickly located the problems with the air handler inside and it ended up more cost efficient to get a new system than to repair our existing one. Although the quote to buy a new system outright was a little higher than the other two companies we consulted with Blake sold me on the Advantage program. Long review short...Basically financing a new system would be within $10 a month of the Advantage program in which the equipment is leased and any problems the system may incur are Comfortechs responsibility. I ended up calling Blake 3 or 4 times with questions before committing and he was able to answer and help me each time."

"Chris explained my problem and my options. He was on time and efficient"

"Im not interested in the Advantage Program, yet every time someone comes, I have to hear about that particular program. I decline every time"

"Easy to talk to, patient, explained things nicely"

"The initial work that was to be completed was just a routine maintenance check-up. The technician blew some sort of wiring at the check-up and had to come back out the next day to repair the damage. Apparently, this wiring blew due to the incorrect installation by a Comfortech technician a couple of years ago when I purchased the unit. The next day, the same technician came out, and after two hours and another technician coming out, they finally repaired the wiring. It was incredibly inconvenient. My tenants did not have air conditioning one night, which isn't too bad, but would YOU like to not have a functioning air system in your house? Probably not."

"Efficient and professional. Spent time checking our system."

"Because I do not have hot water enough to take a shower and you have failed to either fix the hot water heater or replace it!"

"Arrived on time, efficiently diagnosed problem and fixed it"

"He checked everything out to make sure that my units are working properly."

"X"

"Both technicians were thorough and knowledgeable."

"Great communication from associate."

"I am not a technician so I'm not qualified to make that judgement."

"No service was provided came and did nothing"

"We are very happy with the care we have received with the services that have been provided us."

"He was on time. He was nice. He took his time and did everything by the book."

"Technician very cordial and helpful."

"My account information was wrong and mishandled. Still dont know if I was charged correctly. I do know they called the office to check on my status and were lied to directly on the phone."

"On time and did what he said he was going to do"

"minden fasza volt."

"Worked steadily to complete the job!"

"Explained service"

"Chris was personable, helpful and on time!"

"Very friendly and nice doing a great job ??really enjoyed having them in our home"

"Because they came to my house and sit at my unit in the back for about 40 minute then they told me I needed Freon,They did a team game on me and I didnt like it"

"Good service and communication from field personnel as opposed to lack of communication from the office"

"The service technicians were great. This last visit they were a 10 as far as troubleshooting the problem and realizing that we have had issues since the system was first installed on April 13, 2015. They ALL agree that something needs to be done to rectify the problem . Whether or not they are able to get help for us will depend on whether we are "happy" or very "dissatisfied" with Comfortech! Answering the next questions will depend totally on the outcome of what Comfortech is willing to do to "make right" what has been an issue since day one! So, Depending on that, the answers are impossible to rate. The answers to questions 3 and 4 will either be a 1 or a 10 depending on the outcome. Therefore, I will give them a 5 rating. The technicians themselves are great but the company backing them is what is in question at this point. Given that, I will answer the questions below (except 3 and 4) based solely on the technicians and the service they provided on March 4th 2021."

"on time, polite"

"Josh and Steve came on a Saturday evening. They were very thorough, and fixed the problem. Josh came back on Wednesday to make sure all was still working. He volunteered to do that."

"Andrew is very professional and respectful of my home."

"The service was great."

"Because 3 weeks ago you came and spent a little time and didnt fix the problem of the unit blowing cold air shortly after being turned on. Then a representative came and after looking and checking the unit he told me that the auxiliary power had never been turned on. I dont feel I need to pay this $99 for this time since because you didnt fix the unit last time. Thank you!"

"Very qualified and did an outstanding job."

"Connor Sudduth completed my annual inspection of my AC/Heat system on 2/25th. He explained everything he was going to do. He fully explained what issues he found & how he would repair them & what the cost was. Very professional, personable, & knowledgeable. I appreciate his expertise. Hes awesome. Thank you."

"Our heat doesnt work. Its been set at 65 for an hour, and the house is still 60, the unit is not running. Ive had someone come check it out 4 times now, and everyone has said it works fine. After initial installation, we found a ton of screws in the driveway (and cigarettes), asked them to come clean it all up. This past weekend, we found one in a car tire and had to pay for a replacement tire. The initial install involved them making a giant hole in the garage to run the units line through. They sent a guy to fix it but he said they installed it wrong and it will all have to be redone. Its been raining a lot, so they havent been able to come fix it. Now I have a giant hole in the wall that is getting rained in a lotworried about mold now once it is closed up."

"Quality, attention to detail, price and efficiency"

"Unit was put in about a month ago it is broke down twice couldnt get service out one week without heat during the coldest week of Mississippi weather no its broke down again and cant get cold call service two days ago and still no response We pay 259 a month for the service and for a brand new unit to have this much problems is beyond belief so far the service has sucked"

"All was good except that they did not have the proper filter for one of the units. He said they would be back on Friday (two days later) and they never called or came by. I'll end the survey with "5" values across the rest of the questions here pending that result."

"Originally the tech hooked up water lines wrong. Conner discovered and corrected."

"It took so long to get someone here. I know it was ice and bad weather but that is when there would be the most need for heat!!!!"

"They came out and told me we needed a few parts and then made an appt to meet with my husband and he never showed."

"The were very professional and explained all they did to us."

"Our water heater was leaking and the response was very quick. The technician came out within 1 1/2 hours and was able to install a new unit the next morning. He was courteous and professional. We are very happy with Comfortech."

"Andrew was professional and knowledgeable, he took time and explained every thing that he did to my system."

"I have had a new kitchen faucet put in by Chris. I was so satisfied with everything he did for me. He also helped me SO MUCH because my water pipe burst due to the recent winter weather event with temps nearing 0 degrees F. He was beyond helpful with the water pipe situation."

"Fixed the problem was friendly and polite"

"Great service"

"Always prompt service"

"very professional"

"Arrived over 2 hours late."

"Because Keith arrived earlier than expected and took care of business and was very respectful. Keep up the great work young man."

"Great professional service"

"Very professional"

"Missed their appointment with out any explanation. Had to call to get rescheduled."

"They were on time, honest, and thorough. We could not ask for more!"

"Excellent delivery of product. Very personable and knowledgeable."

"He came in with work on his mind,and did a good job"

"Very polite and super technical employees"

"Tech said and did what he said he was going to do."

"Andrew was thorough and took time to answer our questions."

"Excellent workmanship."

"Damene and Joseph followed the safety procedures viewed in the video. They called before they arrived, Both were professional and had a good attitude. They cleaned up after they were finished."

"Courteous and competent"

"Joshua took time to evaluate weaknesses in my system that could both impede performance and cause damage over time. As a result, resizing of some ductwork was necessary and now my system will perform optimally."

"Andrew and Kolby were great and both very professional. Andrew stayed and finished the job and explained everything we needed to do in detail."

"Followed Covid-19 video safely practices - Answered our questions Suggestion: Appointment Confirmation should include the word "between" 11 am and 3 pm instead of "at" 11 pm and 3 pm"

"Your employees Foshee & McLin were both professional & personable. They told me exactly what they would be doing to descale my tankless water heater in the attic & their follow up with my faucets inside. Hope they are the team to repeat that service next year."

"The service from the technician was great. MANAGEMENT seems to not have prepared him properly for the visit. We have an advantage plan which included replacement of the high efficiency filter cartridge and supply of the prefilters yearly. The technician had apparently not been informed to have these items with him anf had to come back with the HE filter cartridge later in the day and has not yet supplied the 24x18x1 prefilters."

"Jerry Foshee & Ryan McLin arrived when they said they would, completed all maintenance plus more than I was expecting (checked for leaks & working status of all faucets) & were both professional & personable."

"The only reason I said 9 instead of 10 was because we had to get someone out after the installation because of holes in the wall. That person (Allen ??can't remember last name) fixed the places well but left a big mess of spackling and paint drippings on my floor and sink. He also did not wear a mask."

"Did not hear from tech until 15 minutes before my appointment window was over."

"Dennis J did a great job doing my maintenance and very efficient and courtesy"

"They did exactly what I wanted, did it fast and did it properly. What more could you ask?"

"Courteous and professional"

"Technician was professional."

"Long time user"

"Service Technician did an excellent job."

"Courteous and professional. Quickly fixed the problem"

"They went about their business without assistance from us. They explained what they would do & when finished gave us the results before leaving."

"ver.y knowledgeable, friendly techs, very professional"

"Professional"

"Efficient/Professional"

"Because my spouse and I are senior citizen and they took time to make sure we understood everything."

"All technicians kept me informed and taught me how to use my new equipment"

"Looked at problem I was concerned about, tried to resolve the problem, but then scheduled a work group for the following Tuesday."

"Did what they said and in a timely manner."

"The tech took the time to explain the reasons for potential future issues which I appreciated greatly."

"All my questions and concerns were answered."

"Tech was very knowledgeable and polite."

"This answer provided is true because I was totally satisfied with the service I received at 5075 Riverwood Circle with the installation of the heating air and filter system as well as out new home at 105 Carlton Boulevard, heating and air system, also your are to install the second system up stairs; most importantly the concern and professionalism of your staff, Special thanks to Mr. Steve Bryant and his crew"

"I have been doing business with Comfortech for several years and I have never met a more congenial, polite, respectful group of people..If all the world did business the way you all do, what a wonderful place this would be!"

"Actually arrived before scheduled appt time, very courteous & professional."

"Using this company for many years."

"only company i have used for many years. Never failed me."

"The service was great: professional, knowledgable, courtious."

"Prompt response. Very professional and efficient."

"Service tec very nice and friendly"

"came on time, fixed everything I asked."

"good job"

"No I said helpful"

"Arriived on time, did their job, reminded us of maintenance we should do and left."

"Since I had a broken water pipe in my front yard, I was so happy to get fast same day service."

"Explained everything sufficiently and was timely"

"Scheduled to arrive 10:00am to noon. Arrived 2:45pm. No telephone or text notifications. Problem with water heater was very minor. Not an emergency."

"Excellent and professional service"

"Tech seemed todo a good job. Did what he needed to do and finished fairly fast"

"The technicians did their job quickly and were very respectful of my home."

"I am a long time ComforTech customer. This was the second time Jerry has been to my house. He is so nice and so knowledgeable and I appreciate that someone has my back. Ryan McLin was with Jerry this time, and he was just as nice also."

"Good work."

"Sam was very professional with his service. Only problem we has was with the Company's policy preventing sending the filters needed with this service. This required a second trip back to the shop to get the filters we needed . Records should be file for each customer under service contract to schedule the sending the correct filters with the service call."

"Jerry Foshee and Ryan McLin were on time, very professional and clean."

"Great attitude of tech Did great job !!"

"Tech was extremely courteous and very helpful and efficient."

"Keith was prompt, courteous and through"

"Very helpful, very nice."

"Problem happened on a cold Christmas Day. The person taking the call and the tech dispatched to resolve the issue were very courteous and insured us that it was not a problem to handle that day. Troubled was resolved and no issues since. This was somewhat of an intermittent problem and I was afraid it would not be easily but Josh did a great job."

"Technician was knowledgeable courteous, prompt, helpful."

"Technicians answered my questions"

"Provide preventive maintenance"

"The technician was polite and seemed like a nice enough guy, and when he got here he went out his task quickly. The technician was great. My low rating is due to arranging my day around a 10:00-12:00 window, and not having anybody show up until around 1:30, with no call or warning whatsoever. This keeps happening. As I expressed on the phone, I scheduled my day around Comfortech, and I expect at that time of the morning to be seeing somebody closer to 10 than 12, particularly given our expensive service contract."

"Technician told me if a repair was needed I did not have to pay a trip fee, however, he also stated that if no repair was done I would be charged a trip fee. I looked on your and it states, for the maintenance plan I am on, no trip fee ever. I called your office to discuss this matter and was told someone would call me back. I am still waiting for that call!!!"

"Service tech completed maintenance in very timely manner"

"Excellent work by Billy and Demere installing the tankless water heater."

"Jerry provided exceptional service. He was very pleasant and thorough."

"Great guys & service - only not good was them being behind & waiting."

"Pleased with results. Very pleasant guy. Very professional."

"Very professional"

"Responsible, courteous, appointment on time and knowledgeable!"

"Courteous and professional. Thorough."

"Thorough and friendly!"

"Thank you for your help."

"It took the plumber 17 1/2 hours to arrive. When he did there was no water in the toilet tank or bowl. No toilet paper. After less than 5 minutes he came out and said the toilet was stopped up. There was water i the bowl and CLEAN toilet paper. I did not trust anything he said and asked him to leave."

"Very professional and offered advice on filters for better performance of unit."

"Through service and repair."

"Very courteous and thorough"

"Prompt service"

"Very thorough and professional. Informed me that your company does plumbing as well"

"Professional, courteous"

"promptness,service,"

"No complaints at all. Great & courteous service every time."

"We have water leak from tankless unit"

"They seemed to know the system and answers to my questions."

"Tech was very polite and knowledgeable about our unit. We are still waiting on a part from the manufacturer."

"The service was great, the only thing I had an issue with was they were not able to show up during the time they said. They got held up on another job which is understandable, but just leaves your day in limbo."

"My questions were answered. Representative was courteous."

"Knowledgeable. Great customer service."

"Very professional"

"The tech was one of the most professional techs I have seen in a long time."

"Andrew was very professional and seemed to be very knowledgeable."

"Excellent service. Very friendly service personnel, explained everything that was done and how it might affect our service. Willing to answer all our questions even some of the questions are dumb questions."

"Work was done in a fair amount of time and I have not had any issue with the furnace since the repair. The service representative gave use a time frame on the weekend and later found out they do not set a time for weekend repair.We were told between 10-12 and called when they had not shown and found out it would be some time that day. I was just happy they could get to me that day. Thanks for the service."

"Jerry knew exactly what was needed to be done and he had the replacement parts."

"He was professional and did a great job."

"Very polite and knowledgeable"

"He was knowledgeable of his job and willing to answer questions"

"The response to my heating problem was quick, and Matthew Cool, the technician who came out, was efficient, determined to solve the problem, and didnt stop til he accomplished that. Give him a lifetime contract and a raise! Hes a treasure!"

"Very thorough. ."

"service was good, price for repair was outrageous"

"job well done"

"Very helpful, professional and friendly."

"Fast response time, courteous, professional, Andrew was fantastic"

"The technician did a good job fixing the problem."

"Matthew is very knowledgeable and highly patient. Great Tech."

"The technician did not fully explain the importance of parts needed for air condition unit"

"Bad estimate"

"the technician did a thorough job of inspecting my system and making sure that it was working properly."

"He was courteous and efficient."

"Your tech that did my inspection. Has been here previous. Although his name escapes me. He was his usual professional self. Friendly, courteous and knowledgeable!"

"He was very kind and professional."

"LaCurtis was friendly and professional!"

"Professional installation and dependable service And friendly technician Chris Watkins was a great guy and friendly ????????"

"courteous, prompt service"

"Stupid bad estimate."

"Ken explained the maintenance process he was doing and was friendly and respectful."

"Checked everything gave findings of other things"

"Matthew explains what he has done"

"They provided what was needed to assure continued functioning of my system."

"Technician called at 6 pm to say he was on his way. I was told he would arrive between 4-6. I told him not to come."

"Matt got the job done and was polite and personable while doing it."

"Our technician worked very diligently on one of our units for a long time. Very personable, very nice. Explained everything."

"They were professional and fixed the problem."

"Friendly very thorough"

"It took a very long for them to get here. They did find out the cause of the leak detector going off."

"Good service"

"Excellent work and very nice men. Chris (plumber) and Josh (air conditioning expert) did excellent work."

"the man came and did what he is suppose to....a week LATER! he is not responsible for the CRAPPY Company"

"Mr. Barrett was very professional and respectful. I would recommend him highly to work on my equipment again."

"Tech is fine and did everything we asked. However we bought our furnace and air-conditioning unit from you six years ago and feel its a piece of junk if it is already falling apart. When do you suppose we will have to replace it?"

"Austin was very prompt, professional, knowledgeable, jobs and personable as well. Thank you!"

"The technicians were very knowledgeable and answered our questions. They listened to us and were very nice."

"Both techs were thorough, explained service and options well, made necessary repairs. Polite and professional."

"The technician called to notify that he was enroute to my house. We both practiced social distancing and wore masks. He instructed me on what to do with my thermostat and he did an excellent job with my tune up."

"Robert was very persistent with finding the right thermostat for my system. I appreciate his dedication to getting the job done correctly."

"called when on the way, was profession, completed the service in a timely fashion"