Comfortech Service Experts Heating & Air Conditioning Reviews

"Andrew did great job and was courteous as friendly."

"Andrew was thorough, explained things clearly, very professional"

"Did not solve the problem"

"Keith was very willing to help with a few extra tasks. Zach was also very helpful."

"very nice, timely, perfect"

"competent, courteous, friendly"

"Did a good job."

"Chris was friendly, courteous, and knowledgeable."

"He was thorough and pleasant. He explained the emergency heat control for the first time though the unit is five years old. He anchored screws in the door plate."

"Austin was courteous but seemed to be distracted. When using my water hose to wash the outside unit he left the water running while he spoke on the phone. It was only after I raised my concern about wasting the water (it was like he was filling a swimming pool) did he turn the water off. I only hope this does not result in a higher water billing for this month."

"Keith was very professional and efficient."

"Three guys showed up. They did a good job."

"No problems"

"My service tech, Keith, did a great job, inspecting everything, listen to my concerns and discussed issues I had"

"Excellent service"

"The service was completed in a short period of time. I thought the ac was going to be checked too. But it wasnt."

"Technicians were personable professional and explained all of their actions in addition to summing up the visit."

"Technician was thorough, friendly, and professional."

"Service tech was very helpful and solved my thermostat problem."

"Technician was very pleasant and professional."

"Jacob was very thorough, explaining each thing he was doing."

"Matt explained everything that he was doing and why. He was on time, polite and obviously well versed in his job."

"based on the technician's notes, he performed a thorough check-up."

"Josh explained everything he was going to do and did every he said he was going to do."

"He was good"

"Explanation of problem was great, timeliness of visit was perfect"

"Just really does a good job every single time"

"Austin did an excellent job. He was very nice, professional and did a thorough job"

"he was on time he call fist and he was profesnal"

"Good job"

"Very satisfied"

"Comfortech has always been at the top of my best-service list for years."

"He did a good job and explained what he was doing. He also alerted me to another problem in my attic. I appreciate that."

"Technician was extremely thorough"

"Very informative and detailed."

"The technician was punctual, courteous and knowledgeable about our unit. He explained in detail the services performed."

"The technicians were professional, polite and friendly."

"Max was very thorough in determining what the issue was with the internet connection."

"Polite and knew their business"

"Zach worked very hard and was very pleasant and cleaned up everything."

"Addressed problem. No hesitation."

"He came he explained himself and an excellent job while her"

"On time and thoroughly"

"He arrived as scheduled, explained why he was here, completed his inspection, showed and explained area of concern, repaired the issue, explained importance of a maintenance plan, and left area clean and in order. He was very professional and knowledgeable of his expertise."

"Austin was right on time, Not only very professional but kind and personable. He worked diligently and thoroughly checked all components."

"Great technicians."

"Prompt Courteous and Productive"

"Austin did great!"

"He was at the unit working with his hands,like he was checking everything out to see if it was working O.K.He went outside and checked the unit,came back inside to the cool air."

"My only slight, bit easily forgiven issues were: 1) Scheduling online can cause an expensive misunderstanding. My assumed free estimate turned out to be a $99 diagnostic call based on the selection I made in the dropbox choices. I need an estimate for an entire HBAC unit. Thankfully, Jacob was very understanding and kindly corrected the category of the call to waive the fee as it was an honest mistake on my part. 2) By making the appointment online, I never received a confirmation email. So, I had no clue Jacob was showing up. To their websites credit, it does advise that you may OR may not receive an email. I think that defeats the purpose of booking online if you dont know whether the time and date youve requested and chosen are available. I actually didnt get my confirmation for my selected time frame (8-10) until AFTER Jacob left.?? What if I want home to receive the service appointment? It would have been a waste of time for the rep. No harm, no foul. Jacob was great! 2) The no Advantage plans they offer with no cost upfront was and can still be a Godsend, but there isnt a final coat listed. So, I dont know how long I would be paying this one stop shop service plan. I like the possible convenience, but I dont want to pay indefinitely. I assume that would be covered if I choose their service. It just helps to figure out your budget. I will call on Monday to get the pricing. It also infers that it will be in house financing with no credit check, but Allen advises there would be at the end of his presentation. Other that that, the entire experience, from beginning to end was above par."

"Did not come at said time"

"Appointment time was not met. Advisory of the late technician was the result of follow up on my part. Adjusted arrival time was not met. Total of four and a half hours spent waiting. Another commitment had to be delayed. Basically I felt that Comfortech didnt care."

"Matt arrived on time, was very polite, respectful of my time and space, and fully explained status of my heating and cooling systems. He suggested what I should do and encouraged me to call if I needed additional service."

"The salesman and technicians were very nice, knowledgeable and professional and did great work. They seemed real genuine."

"Checkup was thorough. Questions answered. Servicemen were polite and knowledgeable."

"Matt(heating system check) and Lucas( plumbing problem) are the best. Matt identified the plumbing issue and Lucas solved a leak problem I have had issues with off and on for several years. I am so glad Comfortech has plumbing services now!"

"Prompt, courteous, knowledgeable ."

"They are always on time, efficient, and very polite."

"Very professional. Found a problem and fixed it in a timely manner."

"Matt did an efficient job in a short amount of time"

"He was on time and was very pleasant,"

"Late and tried to sell me some outlandishly expensive light kit and re-ducting my house"

"Austin went to work, found a part that showed wear and replaced it."

"Techican was 1 1/2 hours beyond appointment time. This was a big inconvenience."

"Very professional and courteous"

"prompt and very nice"

"Jacob found problem and solved it quickly."

"Very knowledgeable about what was wrong with our air conditioner. Was able to fix what was wrong with their air conditioner quickly."

"I had told over the phone that the only problem I had was the fan motor had bearings going out on the outside condenser unit and fan motor needed replacing. I could not be there so my wife had to be there for the service. Tech called and said the motor needed replacing and he only had a generic motor that was $600 to $800 plus installation. Price from the internet and local providers ranged from $150 to $240 for a new motor. Told the tech I didnt understand why his generic motor was three times the cost for an exact Trane motor replacement. He was adamant that was a reasonable costs, so I cancelled the service but still had to pay the $99 for him to tell me what I already new and had told him before coming out there. After getting off with phone with me, he tried to pressure my wife into going ahead with the service. I have used Comfortech for several previous service calls and had been pleased and gave very good reviews. However, this time either the tech was wrong on pricing or I feel like they were trying to take advantage of my wife being there and overcharge me for what should have been less than an hour service and $200 or so new fan motor. I ended up buying new motor locally for approximately $200 and installing myself in less than 1 hour."

"You folks are the gold standard when it comes to service generally and when it comes to those who work for you. I'm a long-time customer (almost 45 years), and cannot recall a bad experience."

"Andrew was great. He checked everything, and on one of our units, we had a capacitor that was going bad. He brought it inside and explained what it did, and our options. We decided to go ahead and replace it. Great, great service. Andrew did a thorough job, and never rushed the job."

"Very professional"

"Mr Matthew was timely, very professional/knowledgeable, informative, respectful, patient and friendly."

"Jacob was very thorough - and I can tell he really wanted to try to figure out what the issue is with our air conditioner."

"The young man was very nice and professional"

"Excellent"

"Very professional."

"He knew what he was suppose to be doing and done a good job checking my house out."

"On time service and kept me updated on progress"

"Guys arrived on time and were knowledge & friendly. They informed me about what was being checked and told what we need to do to keep the units running at their best."

"Damon was professional and respectful. He explained the work very well."

"minor problems occurred that caused slight delay."

"Because of Keith Reynolds."

"He stayed and listened until he detected the problem."

"Technician was very thorough and helpful."

"HE WAS ON TIME, PLEASANT, AND HAD A COST SAVINGS FOR ME."

"When he came back with the parts he didnt let me know he was back and when he was finished he just walked in the house without knocking"

"There were no cleaning fame sensor, draft port or the air vent around the air condition."

"Did not fix the problem"

"Tech listened and was very thorough"

"The technician got to our home in a very timely fashion and addressed the situation the best way he could."

"100"

"The Tech said what he was going to do and when he was finished, he came into the house told us what he did and asked if there were any questions and mentioned about making sure there was no bushes near the evaporators that may inhibit the air flow."

"They got right to work and got the job done and were very polite."

"Andrew was very professional, friendly and helpful. Would highly recommend him."

"Very fast to arrive. Polite, professional service. Waited patiently while I discussed options with my spouse."

"On time, dependable, gets the job done."

"Andrew was on time. He called me thirty minutes before he got here. He was very professional and knowledgeable. He told me what needed replacing and gave me my options."

"They were thorough and were very knowledgeable about the systems they were checking."

"He was very pleasant and helpful, as always."

"Jacob was very professional, friendly, and knowledgeable... I wouldnt mind him doing the service/maintenance in the future. He helped adjust and explain some of the settings on our digital thermostat. Very helpful."

"Andrew was running late but kept us informed of his arrival time. He was very personable and professional. He explained everything he would do to the unit and completed his work in a timely manner. very good experience with him."

"Fast and efficient"

"Matthew was prompt, courteous, and not only kept me informed of what the next steps were to be but he followed through as promised."

"He was very knowledgeable about his job. Courteous and repaired my unit in in a timely manner."

"Good quality service"

"Jacob and Comfort Advisor Steve Bryant both came. We first met Steve 10/14/16 when he helped us with a new furnace along with re-wrapping pipes and new insulation. Steve is very knowledgeable and fully explains situation. Jacob was equally knowledgeable and helpful in describing the issue and the solution. We appreciated their excellent work."

"Solve the problem in minutes"

"Great service"

"The Tech was very professional and did a wonderful job answering my concerns"

"It was 7:15 p.m. Friday when I learned that our teenaged daughter's bedroom was not cooling properly. We looked at the condensing unit outside and saw that it was pretty dirty, so I called to see when it had been serviced and what I needed to do to clean it. Y'all said you had an "on call man" in the area who could come check it out for free, so after he worked on it, that night our daughter's room was ice cold!"

"Andrew arrived shortly after our call. He corrected the problem and took pictures of the poorly secured pipe before repairing and pictures of the damage done because of the leak."

"Technician, Mr Cool, was arrived at right time, identified the problem and took steps to correct correct the problems. He was very professional and informative."

"Good service"

"Zach was very courteous and helpful and answered all my questions."

"Fast friendly service"

"Service was provided exactly as promised."

"Serviced within 30 minutes of calling."

"Andrew was very polite, very courteous, extremely helpful, patient and provided me with great information on how to proceed"

"Mr. Cool professionally handled our A/C problem right away. He is a true asset to your company. I would highly recommend your company and especially him to anyone who might need a technician to work on their HVAC equipment. I called for service on Saturday afternoon around 4:30 PM and Mr. Cool showed up shortly and completed the repair by approximately 8:00 PM and I was very satisfied with the work."

"Matt did a great job and worked around my schedule"

"Technician took time to explain what I will be getting in a new system"

"Lucas was very nice. Explained the cause of the issue to my husband and I. Seemed very knowledgeable about what was going on. Also answered our questions about possibly replacing hot water heater in the future."

"We had been waiting (for the repair part) for months for this job to be done, finally.."

"The expert was very detailed on everything that was done and did inform me of other information"

"Didnt show up when scheduled, didnt contact to reschedule until next day"

"Jacob was very thorough and explained everything he was doing."

"They were very professional and pleasant to work with. Explained everything that was happening. Cleaned up when finished."

"Smooth& quick service, as usual."

"10 days later the downstairs AC wasn't cooling. HAD TO CALL Comfortech to fix it. Why didn't the tech check for a the amt of coolant while he was here? on 7/9?"

"Austin was 2.5 hours late. He could not answer any of the questions she asked. This was supposed to be a routine "tune-up" per our service package, but Austin spent roughly 45 minutes evaluating a DIFFERENT unit in our attic (i.e., he didn't even realize what he came to work on). The tune-up lasted nearly three hours, so my wife waited for this service nearly the entire day. Comfort Tech is the absolute worst."

"I didnt think I shouldve been billed for a service call seeing my unit is not a year old."

"My questions were answered and was provided with thorough details."

"Fixed the problem quickly."

"They were very polite and professional.They did exactly what they said they were going to do."

"Came to house within 2 hours of calling about my problem."

"Representative was polite and knowledgeable."

"they did their work quickly and efficiently and then explained"

"very prompt"

"The Technician was very personable , courteous and professional. It was apparent he did a thourough checkout and quality maintenance to our a/c system. Austin provided a true credit to Comfortech's representation ."

"Steve brought me several choices to choose from. Kyle and Brian did a great job installing the new unit."

"Josh worked tirelessly trying to resolve our issue. He is very knowledgeable, professional, and caring"

"My air conditioner quit cooling about 9:30-10:00 PM. I called the office, never really thinking that I would reach anyone at that hour, and got an immediate answer. She said the technician would be here and would call before coming. At about 11:00 Scottie called and was 5 minutes away from my house. He came and went right to work checking. Could not believe that a person could be so nice at 11:00 PM. He fixed the problem and I was cooling again. Thanks so much. He should get a recognition for being a highly professional employee."

"Scottie took time with me to point out things it could be. Even took a couple of pictures for me on my phone when I asked. Issue was in attic and I couldn't see."

"Prompt & respectful"

"Service tech did not examine outside unit, oh he has he would have seen the leak at the bottom of the coil. Installing a new capacitor was a waste of money on a unit that now has to be replaced"

"Zach was very professional in performing the task assigned."

"Courteous and professional explaining what he was going to do and the cost"

"Zachary is very knowledgeable and pleasant. He was also quick and able the handle the issue."

"great service"

"great service"

"Very personal"

"Clay immediately found the problem and fixed it. He even fixed two leaking outside faucets!"

"The problem resurfaced. I paid $179.00 for the first call. Now I'm being told that a part need to be replaced for additional $336.00."

"You came the same afternoon that I called."

"Fast service Solved the problem"

"He was prompt and explained everything that needed attention as well as gave us several options and prices."

"He is extremely professional and answered all my concerns"

"Scottie immediately figured out the problem and provided a professional solution."

"Scottie was most thorough and friendly. He explained what he did and how to prevent the problem from happening again. You must be proud of him."

"He was very good!"

"Professional and knowledgeable technician. Courteous to explain operational aspects of new equipment."

"Quick response on a Sunday to get my air cooling again."

"He e explained everything that was to be done."

"Competence and promptness"

"Excellent service, fast and expert"

"Always courteous and knowledgeable in regards to the questions asked."

"Technician Mr Chris was timely, knowledgeable, patient, kind and respectful."

"Josh did a great job & I can always depend on Comfortech to meet my heating/cooling needs"

"Timely, thorough, informative, knowledgeable, professional"

"Extremely knowledgeable and friendly"

"Service rep very efficient and knowledgeable"

"Good service"

"Service was good."

"Joshua was very profesaional, and explained everything. Joshua was very prrofesional, and explained everything."

"Max was very respectful. He explained what the problem was and what he did in a way that I could understand without sounding condescending."

"Matthew was very nice and took time to explain everything to me as he inspected our unit."

"They did a thorough job and cleaned up everything afterwards. Kimond explained the operation of the system and let his number in case I had any questions."

"Have always received good service from technicians"

"Prompt, professional, courteous, and helpful. I do wonder if I got my 15% off the refrigerant though."

"Professional and answered all questions"

"Guys worked so hard to get the job done in a timely manner."

"William was polite, professional, and efficient"

"Quick and professional service"

"Max was very patient explaining to me what needed to be replaced to get my air conditioner to cool again. He also explained in detail the terms of the Plus Maintenance service plan"

"Professional, friendly, explained everything to me. Arrived on time."

"Both of them were thorough, Max explained the problem and fixed it. Allen-Michael also was very helpful in explaining the program to us."

"The professionalism of you company representatives"

"Very professional and through explained everything well"

"Mr Matthew knew exactly what to do to fix my broken air condition and he was very quick and thorough. If I have any more problems I would like very much for you to send Matthew to solve my problems. He did excellent work at my house!"

"Did not have spare part on the truck ."

"Great service, professional, friendly technician, problem solved!!"

"The technicians have always been extremely nice. However, the company only seems interested in pushing you to renew the warranty agreement and/or purchase a new system. In May 2018 they stated a new condenser fan motor was needed and quoted me a price of $648. They suggested I look into replacing the condenser and coil and would quote me a price. So, I purchased a Lenox condenser, coil and the Plus Agreement for $5,400 (no furnace, just condenser and coil). ONE month later the air is out again and they come out and replace the capacitor (not covered under warranty they stated) so I paid another $145. Then one year to the day (May 2019) and still under their warranty the condenser outside starts making a loud noise. I placed a service call for them to come out since it was the last day before the Plus Agreement expired. They came out again and told me it's going to cost $715 (including the service call) to replace the blower motor on the furnace because it's about to go out. They said I may want to consider purchasing a new furnace since the house is 10 years old and would continue to have problems. I still haven't replaced the blower motor and my air is running fine so I'm not sure why they even told me that. The new condenser they installed last year outside my house is so loud, you can't even watch tv inside the house while it is on because of the noise. I'm now having to pay another company to repair the condenser."

"on time and answered all questions"

"Techs were timely, efficient, knowledgeable and friendly. Rating on item #10 below is less than other resoibses because I did not get competitive bids."

"professional and friendly! Matthew Cool and Zach Blackwell were very nice, provided me helpful information for maintenance of my systems. I would highly recommend them"

"He had good customer service skills"

"He had good customer service skills"

"Tech came as scheduled. He was professional. My air unit was serviced without difficulty."

"he took time to explain everyhing to us very nice"

"Terc. Was very professional."

"The outrageous price you have on a condenser fan motor."

"Very professional & friendly. Got right to work checking it out throughly."

"See my google review."

"Everything went really well. Im only disappointed that I had to pay to have my system tested, it seems when spending over $10,000 that could have been waived."

"Excellent service with professionalism."

"good service"

"price way out of line"

"Fast response to my call for help. Mr. Josh arrived approximately 30 minutes after my call. Did an excellent job, knew my problem immediately. Thanks and appreciation to him."

"Very impressed with both men, very knowledgeable and helpful."

"Your Service Tech Clay was very helpful in my decision on a water heater"

"Andrew is competent, thorough and very personable - he clearly knows how to do his job and does it quite well. He communicated the situation and we discussed options. A pleasure!"

"Timely, communication, customer service"

"nice young man, very respectful, knowledgeable and efficient"

"The technician was very polite and seemed to do a thorough job, but i am having a very hard time getting my house cool now. I am seeing cooling warnings on my thermostat (ecobee) that i have never seen until after the tech's service!"

"Courtesy, kind and answered my questions."

"Both Chris and Matt were prompt, courteous and professional."

"Called with estimated time of arrival. Thorough inspection. Explained working condition of my HVAC and gave options of repair with pricing."

"Josh, explained everything he was doing. I was very informed about my cooling unit."

"The service was excellent, technician very knowledgeable."

"tech was punctual, courteous, and knowledgeable. Service was performed very well."

"He was polite and thorough"

"Our service rep Jacob provided excellent service and went out of his way to explain every thing he did and why."

"Pushy and acted like he knew it all and no other company was any good"

"He had the knowledge needed to get the job done and he was polite and friendly."

"Service was done efficiently and courteously."

"technician was knowledgeable, courteous and efficient. Found the problem and corrected it getting the unit back in perfect working order"

"Quick and easy."

"Austin was courteous, professional and very thorough in his service."

"They courteous and neat."

"Technician was very courteous and knowledgeable"

"Came and fixed problem."

"The Tech was very informed and well trained. He answered all of my questions in detail"

"he was explained in details what was taking place"

"Very professional and courteous. Was able to get service tech out the same day!"

"Tech was professional, knowledgable and attentive to questions asked and answered. Friendly and represented Comfortech well."

"Fix the problem very cordial and professional with expectation to our problem"

"Zack worked very hard to fix my problem that the first tech did not find. He explained the problem in terms I could understand and kept me informed as to what he was doing to the unit. He was very knowledgeable about my equipment and diagnosed and fixed the problem expeditiously. He was courteous and respectful. I will ask for Zack to service my unit in the future."

"Both were competent and courteous"

"The serve was top of the line the Guy was great and easy to talk with very respectful with there going out and come in They was great"

"Proficient and friendly service."

"i felt the Service Tech was giving me an honest and thorough evaluation of the condition of my equipment."

"Did well in serving myunitll"

"Both men were very professional, polite, and helpful."

"He was food"

"William was very professional: knowledgeable with excellent customer service skills."

"Jacob was courteous and professional."

"Qualified to do job & took time to discuss questions."

"They know what they are doing and are train very well"

"The technician arrived on time; performed the tests promptly, explained the unit's condition, and explained what he planned to do to complete the work."

"I don't grade anyone perfect."

"We had to reschedule the appointment because the technician was running late. Once he got here the next time all was ok."

"Joshua was very professional in providing the needed service to the air conditioner"

"The service man was competent and polite."

"Austin was thorough, professional, and friendly."

"Very polite and professional"

"Jimmy who has been here three times before is ALWAYS on time. He calls as he approaches. He is courteous and very good at what he does."

"They were so helpful and knew what they were doing"

"The technician was knowledgeable in checking all the "right" places to find out why our AC was not working. It was turned off outside. He turned it on, and we had cool air."

"The 2nd guy I think was SCOTT went into attic & said we had a small Freon leak. He said the coil was very rusty & very dirty. He said outside unit was ok but we need to buy a new one in the attic that it probably wont last when summer comes. Thats funny to me cause the whole thing was bought brand new in Aug of 2018! I asked about how much approximately would it cost & he said around $10,000. Well that didnt seem right to me at the time but I didnt tell him we would buy one.... he was giving me all the pros & cons.... I told him my husband was out of town at the time but that he is but knowledgeable about all appliances & other things dealing with houses. He builds houses. I told him we would get back with them. When my husband came home he said that was NOT accurate!!! He called the home warranty guy & he came out & said that was all wrong. If anything it shouldnt cost over $5000 at the most for an upstairs unit. We then called a close friend to come the next day & he said the same thing NO leak & coil WAS NOT the way he said it was ......SO with that being said we will NOT be calling your company ever again! He apparently was trying to sell us something that we didn't need !!! My husband was very upset & he said to tell you not to contact us ever again!!!!!!!!!!!"

"Austin was very thorough and when I complained about the thermostat that was installed, he provided an option for another thermostat which will be installed later this month."

"Service Tech was prompt, courteous, and knowledgeable."

"Excellent service"

"Not with Matthew but with whoever does your scheduling. Waited 5 hours ! And I had to cancel a 2nd house for same day due to lateness of the day . Intolerable"

"Representative was courteous, professional, and on time."

"Very nice young men who were on time, and knew their business."

"Christopher was so nice and do thorough he represents ur company well. The tech who was with him and serviced my ac was great also!!"

"He was courteous and checked every thing. He informed me of any problems"

"I gave the rating of 9 because I felt Jimmy the technician did a great job. He was professional, worked quickly, and cleaned up after himself. we had to wait for his arrival later than expected. the office called to tell us why he was running late, this was helpful."

"I called your company hoping I would get a good deal on repairing my air-conditioning unit. The technician came out and did a good job and replaced the capacitor but when I received the bill he charged me $316.oo just for the part and $99 for the installation of the installation was OK but $316 for a $48 price was outrageous as seven times what the capacitor cost I will never recommend your company to anybody that I know because I was in dire need of an air-conditioned repair and he charge that much for one capacitor. I think everybody should make a profit but 600% mark up on one capacitor is totally out of line unless you can show me some other way that just cost more than $48 or close to $316 my satisfaction will be zero ."

"Technician explained what he did was on time and easy to talk to"

"Arrived promptly and worked efficiently."

"Great Service, technician was honest and fair."

"He was pleasant thorough and helped me understand what he was replacing. He did not talk on his phone at any time as others have done"

"Jacob did a thorough job, was considerate about the rain and not tracking in dirt and explained well our report and 2 options for improving one of our systems."

"Tech showed up on time and was very informative."

"christopher watkins was very professional, patient and service oriented"

"Second visit"

"Max was very knowledgeable."

"Technician was on time and quite courteous but struggled with getting information on my systems. Dont know if it was him or someone new in the office."

"Very Knowledgeable, Very Courteous, Professional, Arrived at the time he stated he would"

"Timely, courteous"

"The inspection was timely and thorough."

"met and exceeded all expectations"

"Tech was prompt, on time and professional not taking liberties in my home (unlike the tech that did my fall maintenance)."

"He was very good"

"Tech was very knowledgeable and nice."

"Technician was thorough and efficient."

"Arrived at scheduled time. Very efficient in completing inspection"

"I don't like surveys."

"Max did a wonderful job."