Comfortech Service Experts Reviews

"knowledable / professional / friendly"

"Very good service"

"Service and courtesy"

"Bailey solved the problem within minutes of his arrival He was told excellent."

"Mostly your techs do a good job, but they looked at one system for years and never notice the evaporator pan was not installed It is useless calling the main national number, you wait for ever"

"Have always received good service from the company on various issues."

"Excellent people and communication, but we have recurring problems that have not been fixed."

"The technicians were prompt, courteous and professional. They performed their maintenance on my unit and explained what was working properly and problems that may occur in the future. They also inspected my filter for filtration quality."

"Promp service & workers were very nice to me. As an elderly widow living along, I felt very comfortable with them being in my home. I highly recommend Service Experts."

"They called after finishing up another service call and suggested they come out to take care of my a/c problem even though it was 11:30 pm."

"Competence and professionalism demonstrated by technician."

"The technician was very knowledgeable and explained what he was doing and also very friendly."

"Did not fix my air"

"Jerry is a great tech."

"The response time to emergency is usually quite good. Staff are professional."

"Technician was polite a professional"

"The first guy that came out in February when I wasnt a member was quick, nice, and good at his job. What gives me pause is the AC guy Tuesday didnt remember to turn the outside AC on, so it was off for almost 16 hours in a Mississippi summer. The lady I called was very nice and wanted to get it handled, but Id already had a friend come check and turn it back on. It did make me nervous that he left it off so it could be seen as broken and Id have to pay to fix it, based on some issues I had with my car at one place as a female."

"PROFESSIONAL / KNOWLEDGEA BLE / FRIENDLY"

"Very great professional service"

"great customer service"

"Being a longtime customer, I have yet to find fault with the service, products or the employees."

"The 2 gentlemen that sold the A/C units to us were very polite and knowledgeable. The gentlemen that did the install were very proficient and professional."

"Friendly, knowledgeable technician"

"Easy to schedule service repair, technician/plumber very timely, courteous and knowledgeable about the repair."

"Comfortech team was friendly, very professional, and knowledgeable"

"serviceman was very professional"

"Techs are professional and have pride in their service and products."

"Friendly"

"Very "Good Service"."

"friendly staff, excellent service"

"Na"

"Tech Solved the problem."

"Professional Company - always on time and service is top notch."

"Poor Plumbing related service. I selected the water treatment option offered with the advantage program. The installation process was terrible. The follow-up wasn't much better. I guess long term will tell if I made a mistake. The HVAC and duct work teams did a great job. I appreciate their professionalism and pride in their work. The plumbing portion of my experience is not something I care to discuss further."

"Prompt, courteous response. Technician appeared knowledgeable and experienced. Very pleasant."

"TECHNICIANS ARE ALWAYS KIND AND COURTEOUS AND PROVIDE GREAT SERVICE TIME AND TIME AGAIN"

"Comfortech Experts Services are simply the best. Great service with highly qualified technicians. Have used this company for nearly 28 years and have found them very responsive and thorough."

"Courteous answered my questions"

"Fixed problem"

"Because of the technicians had good customer service skills."

"I'm happy enough with the service, but this visit had to be rescheduled because the technician did not come within the two-hour window and I'd left the house. Also, I don't like that y'all simply push a service agreement that's like a subscription to an A/C unit and have refused on multiple requests to simply tell me how much a new unit would cost. (A tech finally got someone from home office on the phone for the answer when my husband was here and asked; nobody would ever tell me.) It makes no sense to join a seemingly perpetual "membership" that would result in paying more for a unit than buying it outright. So while I'll continue to use y'all for service, when the unit goes out and we need a new one, I'll likely use someone else to purchase one."

"They are very good"

"Fantastic service"

"Fast and efficient"

"Great service"

"The experts identified the problem quickly and then explained all of my options."

"Technicians were punctual, and went about their duties in a professional manner. They provided updates on progress made, as well as the plans for the next steps in the process."

"Very Satisfied"

"Very professional. Explained everything and answered my questions"

"nice worker"

"Everyone is extremely friendly and easy to work with."

"The rating that was given because Comfortech has done work for me before, and they stand by their work guaranteed, always there when I need them"

"Because of the service received"

"Very helpful technician"

"The response time was excellent and the price for the repair was very reasonable."

"good work performed"

"Had both AC (Donald) and plumbing (Jerry) service calls. Prompt, courteous and with very satisfactory outcomes for both issues. I made call after 12 noon - both jobs done by 4-ish. It was amazing - and I thank you!"

"They were professional and knew their jobs, they also understood my reasons for the call."

"Very efficient and professional and also very polite."

"Arrived on time, did a very good job. Special thanks to Mr. Steve Tollison for his good work."

"Technician was timely and curtious"

"The technicians provided outstanding service. Connor and Austin were professional in both their service performance and their customer service."

"Very honest and straightforward"

"Techs were nice. However yall are steeply overpriced. Yalls prices are over double everyone else. Major red flags about how yall rip people off."

"Aaron arrived, understood the problem, fixed it quickly."

"Very professional and knowledgeable of the issues I had with my system. Provided solutions that will help me and my family in the long term"

"Timely, professional, answered questions with a smile."

"The technician did a great job."

"Comfortech technictions were very professional"

"All my questions were answered."

"Scotty was very knowledgeable very professional. Please let him come to handle our heat/air conditioner needs. Thank you."

"the work was excellent, no complaints"

"He tracked mud into my house."

"I will be completely satisfied only if the water heater pilot light keeps working."

"Clyde was very professional. He showed us exactly what our problems were and the cost to fix them."

"Technician diagnosed an intermittent problem accurately and showed up with the needed part when he said he would."

"Curtis technical explained the problem"

"Very courteous and replaced Merv x6670 filter inside after determining the technician failed to replace when performing normal checkup in early April."

"The tech corrected a problem from the last time"

"They did a great job"

"Technician got system reset but is not sure what caused the issue, so it may return. Time will tell."

"Only wanted the heating checked and repaired. (One wire off) I was given a long list for AC work needed which I DID NOT ASK FOR Moving one wire for $240.+ dollars not worth it. I'll give friends to not use ComforTech."

"The tech came out, took care of the issue in a quick and timely manner."

"They were very professional and through .?"

"Wonderful Technican"

"It was efficient and professional."

"Because the technician fixed the problem fast and followed directions. I requested he not tell my mom the price and just call me when he was done. He even gave her a chuckle or two."

"Arrived in the time slotted despite a previous emergency."

"Unable to clean out the clog in the drain. Technician was nice."

"They did things that we thought they wasnt going to do. They take pride in their work."

"They was nice and very respectful"

"The technician was very nice but the problem isnt fixed. I went out of town last weekend and came back to a hot house"

"very courteous & efficient"

"They came as soon as I notified them of the issue."

"Wasnt much done other then clean the filters which takes all of 10 minutes! Had one problems with the tech just the cost of the call."

"My technician was friendly and quick. He explained in simple terms what needed to be done and got it done quickly."

"The tech was very professional and knowledgeable"

"The technician was the first one - out of many - who determined what was the cause of an ongoing issue."

"On time.. Excellent service."

"Service Tech was polite, honest, friendly and efficient in his inspections"

"Great service and polite tech."

"We were rendered professional and courteous service. All questions were answered and available options were presented. We were very pleased with the service."

"They were professional"

"They did a complete evaluation of my system."

"Alex arrived on time - accomplished tasks in short order. This is a routine maintenace agreement visit."

"He checked everything and gave a report."

"Polite .courteous and fast."

"Aaron was so patient and really took the time to try and figure out the issue. Felt like he went the extra step."

"The tech was very thorough and knowledgeable"

"Great service this time. With a little more thought we could have accomplished this without a second visit."

"The service techs were told they were to do a Spring tune-up. However, I had telephoned the call center the previous night because my HVAC was not working. The service techs quickly switched from the tune-up mode to determining what the real problem was."

"Technician was thorough, courteous, and capable"

"Donal was quick and efficient"

"Tyler arrived before the scheduled time & was very professional & very patient with our questions. He did a great job if getting our water back on."

"Technician was very professional"

"Nice guy. Did what he was supposed to do."

"Steven Tollison came in and done the job that he was supposed to do."

"Sorry I cant recall his name at the present But the technician was very professional and thorough, and also kind and personal Thank you!"

"Answered all my questions well."

"Answered all my questions well."

"Very professional and honest about the inspection."

"trey was very helpful and explained everything ."

"Liked the end report and very professional. Not doing hard sell."

"Professional and friendly. They were here when they said they would be and got my HVAC up and running right away. It helped that my technician, Donald, smelled really nice!"

"The techs were thorough and helpful."

"Extremely nice, respectful and helpful on All questions"

"On time. Polite. Needs to make a 2nd trip because he was not supplied with the needed filters."

"Steven were very knowledgeable about the questions that were asked and professional at all times."

"I gave this a 10 because the man who came out was very nice. However, the price to replace cold & hot water valves (350.00) is utterly outrageous. Seniors on fixed income 65 & over should be given at least a 40% discount on parts & labor each time we have to call u guys to repair or replace. It is hard to say how likely I am to using Comfortech because of the prices. Thank you"

"On time. Discussed problems and explained what was needed to correct them."

"Very efficient and knowledgeable"

"Both technicians were polite, appropriately dressed and behaved, and thorough in servicing my systems."

"Nice and helpful"

"Showed up on time and technicians were professional and thorough with their installation."

"very courteous and helpful"

"Terry was great. He explained things every step of the way."

"The technician was on time took time and explain any concerns that I needed answering Even gave me some tips that might help me in the future ."

"Came in told me who he was and went to work during what he do best. Took his time. After completing his job gave me explanations of what he founded. A great job."

"I have been a customer for over thirty five years and has always gotten outstanding service."

"because they told me what needed to be upgraded and and what it would cost. i have always been satisfied with this company and they job they do ."

"Your tech was very nice and very informative."

"They were friendly yet efficient"

"I have not been able to verify the service completed. I say this because the service call was due to finding out that the proper installation was not completed in the beginning June 2021. If not for the 2nd service technician I would never have known that the service was not properly done."

"They did their job and were good at it..."

"All around good service."

"He was very polite and called before he arrived."

"Service was very good!"

"Very efficient and polite gentleman."

"The technician is ALWAYS thorough and efficient."

"Services explain every detailed information about my unit and was very helpful and get me a new system"

"Professional and explain what was been done"

"Professionals that helped me reset iComfort app and kept me informed about progress of their work while here."

"The technician was prompt and professional. We has an issue and he went beyond the call to resolve it. He even called two additional techs to help which was very impressive. I feel that the service is very reliable!"

"The technician was very thorough, taking the full 2 hours to examine my equipment and write a detailed report for me. Unfortunately, I was stunned by the $4,000 worth of maintenance work that was suggested on the report - some of which should have been spotted by earlier technicians but was not. Previous technicians were in and out in about 30 minutes and failed to inspect and clean the outside units. I wrote the name of the technicians who came out on Wednesday down and will always request them by name in the future. It is a shock to be presented with $4,000 of suggested maintenance work out of the blue. That is not the way to keep customers."

"On time and kept me informed about the situation!"

"very professional and explained everything they did"

"Did a great job with the service and provided me with details on items noted during the service."

"Great service visit. Donald Boyd explained everything need in a simple, straight forward manner."

"Technician was on time; was very knowledgeable; professional and friendly."

"The technicians were very professional with installation and cleaning up."

"Donald and Steve did a great job explaining in detail the items they checked and made great suggetions."

"Good services"

"Very professional and knowledgeable."

"Quick, professional, courteous, efficient service."

"Comforttech was very helpful and did a great job"

"The office called me when there was a minor delay. The technician was very polite and explained possible upcoming fixes."

"Josh was great, very knowledgeable and we knew exactly what our options were to make an informed decision about our water heater."

"job is not completely finished at the moment, still have one part of the house not on the tankless hot water heater."

"Plumber courteous, hard working, completed job in a timely manner."

"Because they did their job in a professional manner."

"Timely and courteous"

"Prompt, thorough, attentive, polite. He even emptied the rainwater out of my garbage can and rolled it back into the garage from the street. True gentleman!"

"Was not happy with the amount charged for time spent at house. Called supervisor and price was adjusted. Material left laying around a/c unit. I had to clean it up."

"Joshua went above and beyond to get our water line repaired. He kept me in the loop when waiting for utility people anf equipment rental"

"It was good but I always leave room for improvement. He kept me informed. He was very friendly"

"Customer Care, friendly and did a good job."

"Tech is thorough, gives precise information about his inspection and service."

"It took eight months and several calls to repair my Air conditioner after service call was made for not cooling."

"The tech was personable, articulate and efficient"

"Very courteous and professional"

"The guys were great!!"

"Josh Merchant did an exceptional job and went above and beyond to explain everything he did!"

"on time friendly polite seemed knowledgable"

"Regular maintenance performed. Slight problem afterwards was handled quickly."

"My service is always thorough and everything is explained to me as it is done."

"Tech was very nice Explained all things that he check Gave all results Stated if need anything just gave a call Very professional was please with service Knowledgeable didnt take all day Thanks Comfortech for having great Tech??"

"I've been calling since July 2021 to get this resolved only to be told the same thing with no resolution. I've given my card number put twice for a refund to be processed and it still hasn't happened."

"I would love to give you guys a 10, but the same thing happened last time we had a unit installed. The Gas was turned off, which we understand. But I had to call you back twice this time. It should be something on a check list before they leave No hot water But it got fixed on the 2nd visit after the install"

"There was a problem with the thermostat which was quickly solved by having are placement delivered and installed"

"The installers were dilligent, knowledgeable and friendly."

"CHECKED ALL HEAT IN MY HOUSE."

"Arrived on time and extremely pleasant"

"The plumber to respond, Clyde Duncan, was very knowledgeable, professional and friendly. He answered all questions I had and responded well within the time frame promised."

"I had a issue with the service that was provided. I called to get it resolved but the technician i spoke with was very rude. He told me I will have to go some where else to find service and because they offered to refund my money for a service that i did not get, I had to go on the do not service list."

"they worked quickly and gave me a detailed list of some things that would need attention in the future explaining which items needed attention now and which could be addressed at a later date."

"Told them three separate times to bring my filters and it took a separate trip to do so. If I'm an advantage member with free filters why would they not bring them to begin with? Left a wire loose on installation had to call a tech out there after the yearly tune up, took a day off work for that mistake."

"Donald came in, confirmed work to be done and gave me a very accurate time estimate. Top-notch technician and made this customer very comfortable and satisfied customer. He should go far - hopefully with Comfortech. Ive always been happy with your service and staff in all areas."

"The service techs did a very thorough job, were very friendly and explained everything."

"Tech fixed the issue with my thermostat"

"Did an excellent job. Very good communication. Would 100% recommend him to anybody that needs a plumbing fix"

"Prompt service very professional"

"They did not change the AC filter and did not leave me with a supply of replacement filters"

"polite, friendly, professional"

"Technician was very friendly. Just need to remind them to put the thermostats back like they were after testing. We woke up to 64 in the house the next morning. Unfortunately this has happened before after a service."

"I got the service I expected."

"answered my questions and assured me when the part came in they would return and fix my heater"

"Good service,took time to check everything right."

"Always courteous and professional."

"I was not present for the service. My husband was. So, I am unqualified to answer this."

"The technicians arrived at 10:49 and not at 10:30 as office employee promised; however, Jeremy Merchant and Bailey McMillian went to work immediately after learning about my faulty furnace. The unit is located in a very inconvenient and risky location, but Bailey was not deterred once he figured out the way to get into the attic. In the meantime, Jeremy spent his time asking relevant questions about my system, explaining Comfortech"s analysis plans, and checking out my air unit outside my home. After a period of analyzing the two units, the two conferred over what they had discovered and then explained my problems and explained three possible solutions. There were not scare tactics about the outcome of the aging furnace nor strong sales pitches about purchasing a new system. I appreciated their entire approach to the situation."

"They were polite, got to the house when they said they would and were very professional."

"fixed it in a few minutes"

"Both Bailey Mcmillian and Jeremy Merchant were exceptional. They provided education during the service and were diligent."

"When I observed something that wasn't quite right, I called in and the Supervisor came out and corrected the problem. Very apologetic and professional. All the employees are very professional, courteous. Keep up the outstanding work"

"the encounter was good in all respects."

"Came and went right to work."

"They serviced the unit but did not provide me with additional air filters that I asked for when I made the appointment nor did they provide the cost breakdown I asked for."

"Very polite and knowledgeable."

"They did come late and only had replacement item but did not have the second item we needed. Its a communication issue! We are trying to get the item ourselves. Then we were to have a follow up appointment today at 8 AM to work on the HVAC. they still haven't shown>???"

"Very professional"

"Both technicians answered all my questions. They also described that ComfortTech might be scheduling additional and routine systems checks."

"Communication. The tech called before arriving like we were told he would."

"knowledgeable, patient, Walked us through setting up the new programmable Thermostat. Explained how to get the most even temps in the house."

"Installed on Friday didnt work and needed help by Saturday and instead of arriving between 8 and 10 after calling again they arrived at 2:30. Everyone was very polite and easy to work with."

"I was satisfied with the service I received and the tech went over everything with me explained everything he did ."

"Quick and efficient in performing the work"

"No comment"

"Very professional"

"They showed up the next day and worked for two days to get system replaced and on line."

"Arrived and completed the checkup and advised of potential problem issue to be checked at next visit."

"Quick In and Quick Out, explained to me everything he was doing. Left filters for changing out once per month"

"Always take care of our needs"

"Polite and knowledgeable technicians"

"The technicians communicated everything they were doing to my home. They were on time everyday and they cleaned up after themselves at the end of the day"

"Told lady on the phone I needed my years worth of filters and when the tech called I told him too. Didn't bring them and still haven't gotten them to me"

"Keith was a phenomenal help. I was very appreciative to have him come out twice in a few days to fix problems and provide guidance including signing up for the program for yearly maintenance."

"Everything was done and explained fully."

"The techicians were very friendly and knowledgeable!"

"Call center was barely able to speak English. Been on emergency heat since Mon. It was 69 degrees in my house this morning and tech says he wont be able to fix it until Monday. If this is the service you give elite members, I would hate to see what you do for regular customers."