Comfortech Service Experts Reviews

"I wish first two men had done work today at first and water wouldn't went under my house nor I wouldn't had to kill a snake by my HVAC system"

"He was on time, and was pleased with his work."

"I really like the ease of the Advantage program. I get a call when its time for service and they always accommodate my appointment needs. Donald performed the maintenance service on my system today and he was great - professional, friendly and knowledgeable."

"The expert was very professional, punctual, and knowledgeable."

"Lorenzo provided friendly and knowledgeable service during the annual maintenance check."

"Mr. Shires was very thorough with his inspection of the heating and air units."

"Every Tech that has come out to service my HVAC has always been prompt and friendly!"

"I was pleased, they came when I had an emergency with the heat control button."

"Donald responded the same day as my service request."

"Every thing weve explained very well"

"He fixed the leak."

"he did a great job checking everything and a real nice person to . you need to keep him for a long time. he knows what he is doing . thank you for sending him."

"he did a great job checking everything and a real nice person to . you need to keep him for a long time. he knows what he is doing . thank you for sending him."

"The technician was on time for the appointment and thorough in his work."

"Lorenzo explained everything very well and kept me in the loop on what he was doing. Thank you for having great techs that are personable, friendly and respectful"

"Lorenzo explained everything very well and kept me in the loop on what he was doing. Thank you for having great techs that are personable, friendly and respectful"

"Great service"

"The Service Expects was very professional."

"no one perfect!"

"Technician arrived early and worked efficiently."

"Your technicians were extremely professional in their work and knowledge, all were very courteous, great teamw"

"The service was great but late"

"Didnt show up"

"Technician was knowledgeable and friendly"

"On time professional experienced"

"Very knowledgeable and friendly"

"Very professional, greeted me with a smile, address me by my name, very knowledgeable of his job, very detail and respectful of my time"

"Trey was very professional and knew what to do when he came out to fix the air conditioner."

"three techs three different times same job"

"Staff was very polite and professional."

"Because he check everything and he was very thorough."

"The front desk personnel I scheduled with told me that this company did third party install. I explained to her that I just needed equipment installed I already had and she told me that was possible and scheduled me. I got a call today telling me this actually was not possible."

"Courteous, professional, and knowledgeable"

"No one showed up for the appointment nor did anyone call to give me an update. I took off 4 hours of work for not even a phone call"

"The service was great and Steven was helpful and efficient, my only request is that email reminder of appointments would be helpful. I had a unfortunate situation where I had just broken my phone, and did not receive calls, thus the arrival was unexpected, thankfully I was at home at the time."

"Great service!"

"Tech Steven Tollinson Very intelligent knows his job work skills Very patient took much time in getting job don correctly he even clean up messed from other techs that should have been done Every services I need please dont send nobody but Steven Tollison He deserves a Raise He went above and beyond to complete the job at my residence 5 Stars on his review Thanks sooooo much Mr Steve Tollison You did a great job If all techs gave service like you did it would be Awesome Thanks Again You Did A Great Job"

"Tech was on time , professional, courteous, and knowledgeable of his job."

"GREAT GUYS AND QUICK SERVICE"

"Efficient scheduling and timely resolution"

"two men came to install my hvac unit,but heat works,but they had to order a part for a/c unit. so,i been without my a/c in this 90 degree hot mississippi weather for going on 5 long days and nights!!!!!"

"Came to fix thermostat and it had reset over night showed me the reset button and also found a leaking Freon pipe so scheduled that repair"

"Professional staff"

"Knowledgeable. Timely. Great customer service."

"Great service"

"On time answered questions"

"Nothing has been repaired. Still waiting for problem to be resolved."

"The technician was experienced, and identified a potential problem that occurred when the unit was installed last year."

"Fast service"

"10"

"10"

"Outstanding response times"

"Ray was Knowledgeable, thorough, respectful, cleaned up, courteous, prompt contact. Very helpful in helping us understand our options."

"eleven may test"

"Service Techinican proformed Technician provided excellent service, respectful, answered all questions asked and preformed quality work."

"Took care of their task in a pleasant and knowledgeable way. Everyone got along well and helped each other when needed."

"Technician was friendly, knowledgeable, respectful - he even took his boots off coming in the house."

"Technician did his job."

"Lucas was friendly and knowledgable."

"Service was timely, warranty in effect and thermostat replaced (no charge). Tech was professional and completed job without difficulty."

"Clyde was very professional"

"The diagnosis and repair were done accurately and promptly."

"Keith has been to the house before. Knew the systems and was very nice"

"Professional"

"Excellent service as always."

"No one showed up for the scheduled au"

"Nice guys, professional"

"The tech explained everything he did And told me what he replaced"

"Most thorough check up Ive had in my many years with Comfort Tech."

"Professional, knowledgeable, and on-time service."

"Keith was friendly, courteous and explained what he was doing and why."

"The technician who did my maintenance inspection was professional and personable."

"He fixed the problem"

"Requested a bid for a complete hvac system. It's a week later and nothing from your organization. I have called as of 4/21 asking where the bid is?"

"Great"

"Our HVAC Technician, Josh, is excellent at his job. He tested our system and saw our filters were not being properly serviced. He told us what to do. We told him two areas of the home had not been getting any air; he went into the attic and figured out what was going on. This had been happening since COVID and we just didnt think much about it until we started receiving company again. They actually let us know about lack of air and we brought it up to Josh. Josh is kind and courteous to customers. He is an awesome individual."

"Dontae Hedrick did a great job - representing Comfortech with excellent customer service."

"Professional"

"Technician was very professional."

"Kimond s was polite and professional and explained what he did"

"Excellent service as always!!"

"The Comfortech Service Experts have always been so professional, courteous and willing to answer questions. They try and find a remedy before making a costly recommendation. They are like family."

"Always courteous and professional."

"The plumber didnt want to do anything!! It felt like he really didnt have clue about the problem!"

"Planned months in advance and didnt come because of a meeting. I had to call to find out. Wasted a day waiting. Then rescheduled and wasnt notified of a time change die to another training meeting for the tech. Need much better communication."

"Steve Tolison always does a great job. Keeps my HVAC units running smoothly."

"professional, on time,"

"He was very thorough. He was friendly and kept me informed about what he was doing."

"Came on time, told me what he was doing along the way . Fixed problem"

"Knowledgeable professional work"

"Very satisfied with the service and the technicians."

"Great follow up."

"The plumber worked on the problem to completion"

"Very courteous"

"Technician was on time and knowledgeable"

"The only thing I was disappointed in was that the original appointment I had no one showed up so it had to be rescheduled. I had taken off work for that appointment."

"Good experience with them."

"No worries."

"Always friendly, professional service and, usually, no long wait times."

"Very professional. Very knowledgeable technician."

"Watching the technician it appeared to me he was capable in his field. He came and ,went to work and completed his task. This was observed through my cameras."

"Pretty expensive"

"Good work"

"The service plan by Comfrotech is unmatched. Home warranty plans has NOTHING on this company. This current repair was completed the same day with a next day inspection."

"Professional and pleasant"

"Ian was very polite and did a very good job making sure he cleaned the unit and replaced a replaced a filter inside the unit had been in the unit since 2021 but should have by other technicians."

"Exceptional job Very complete Great job explaining everything he did. Couldnt be more satisfied"

"No worries."

"Came on time and flushed water heater and was in his way"

"Wonderful technician. Solved my problem!"

"The Service Experts answered my questions and fixed the problems right away."

"From start to finish, Comfort Tech and the representatives we worked with (Conner and Jerry) were outstandingly professional, reliable, timely, and went out of their way to make sure we were completely satisfied with our products and their work. We couldn't be happier with our service and would highly recommend Comfort Tech to anyone needing plumbing or HVAC work."

"Great program, service and value"

"Steven Tollison always arrives with pleasant demeanor; he chats briefly and gets to work. He tells me what he's doing, why, and if I have any issue. Generally, he offers options, takes action, and leaves me a satisfied, happy customer."

"He did a great job"

"The initial consult was great. Really smooth and easy to deal with."

"service received"

"Technicians ver courteous and professional"

"They likely dont care"

"Staff was professional and polite"

"Quick response, professional results."

"Usually have great service. This time the 6 inch inside the unit filter was replaced but the tech did not have the wall mount 16 ×25 filters. Said he would drop them off later, but never did."

"Have had good experiences very time."

"Great service techs are always friendly and knowledgeable"

"The tech was honest knowledgeable and very easy to work with wouldnt go anywhere else thxz J"

"Quick and efficient!"

"Technician was on time, did a thorough inspection, and located the issue creating the problem."

"They were very polite and helpful"

"service provided"

"Pleased with service. Technician, Steve Tollison was excellent! Professional, knowledgeable and cordial. Explained things well."

"Ian was very thorough and professional."

"Came on a weekend. Plumber explained everything."

"Technicians are courteous, professional, and follows through with any commitments they make."

"Complete satisfaction."

"The people that performs the maintenance checks are very professional and knowledgeable about our AC and heating units. They are very good at explaining any problems that they find."

"Impressed how quickly they responded to our request for help and how quickly repairs were made, thanks!"

"Tech was very knowledgeable and explained things"

"Weekend call representative did not complete my request as stated. Promised a technician would contact me when available, never received a call nor visit in eight hours."

"Great response, excellent communications, and quick resolution!"

"Josh is great and efficient worker"

"I have always rated Comfortech very high. However, this last fall the tech informed me that my freon was very low, but probably could make it to the spring. My tech this time told me that my freon was absolutely not low. ???????"

"The rep was very prompt and polite."

"Very professional and got right to the problem and helped us out where we needed it"

"Efficient"

"Very nice & trustworthy"

"Very professional and great communication"

"Because my tech is Steven Tillotson and hes the best. He keeps everything running smoothly; he tells me what I need and hes honest about it. He never tries to rip me off. As a matter of fact, Steven is the only tech I allow to come to my house and take care of my equipment."

"Reliability and service"

"We have used Comfortech Service Experts for years and they have always done excellent work for us."

"Dependable"

"Dontae did an excellent job servicing my units"

"Great service good customer relation and very informative on service and repairs transparency is important in the service industry and your guy is out satnding"

"Efficient, professional"

"Job well done !!!! Tray did great service call"

"Been using ComforTech for over 10 years Very reliable Keith & Steve were latest tech, both very professional"

"Service was great as always"

"Great communication, non judgmental of property, on time and honest service."

"Good services"

"I have had several technicians come to my house, and no one was able to fix the problem until Keith and Todd came over. Keith is the one who figured the problem out, but they were both working hard to solve my problem."

"Professional"

"Efficient, explained work, timely"

"Knowledgeable tech/installer"

"Satisfied with product, but many service calls have been missed with no communication. Very difficult to actually have a team member arrive during scheduled time or at all sometimes. Multiple appointments were missed with no communication during December/January regular maintenance and then during the follow-up visit in February."

"The tech was very informative"

"Great service"

"Good work"

"Courtesy, product knowledge,professionalism."

"He was very knowledgeable."

"Good technicans."

"Professional, reasonable and courteous."

"We've used Comfortech for over 25 years and have always been pleased with their products and services."

"Tech did good still waiting on Comfortech to call us back about the mess"

"Very good service and they explained every detail concerning the problem as it was related to my situation and how the problem could be resolved and they fixed the problem and explained all the details on how the problem was corrected, Very good service . I was 100% satisfied. Thank you Service!!!!!!!!!!"

"Always prompt and reliable."

"They were on time, efficient, explained the problem, and replaced the missing part all very quickly and professionally."

"Like service"

"Very efficient and personable."

"Good service"

"The plumbers that came to the house found the plumbing problem whereas other companies that had come did not find nor solve the problem."

"I have paid over $300 for service each month since May of 2022 and still haven't gotten all that was promised to me."

"Excellent service, excellent workers"

"All of a sudden,Ive got your attention,wow what a 360 ,the guys that came out and called me have been great!"

"Everyone from the technicians to the installers were very professional and they all paid attention to detail."

"Professional tech"

"Al of the technicians, Joshua King, Greg Little Arturo, Joe and Lance work tirelessly to get the complicated system they installed."

"Good service"

"Good service"

"The techs were personable and knowledgeable and seemed to check everything out in detail."

"Great courtesy service"

"Very informative"

"They were friendly, helpful, honest, and attentive to our needs. We love our new system!"

"Lorenzo was very prompt and Im familiar with him from prior visit"

"Good, quick service. Friendly and found the problem quickly and fixed it in no time at all!"

"Available service when needed"

"Trey was professional and solved our issue"

"Technicians were very efficient and knowledgeable about their inspection and the equipment. Explained and answered all questions we had."

"Courtesy My question was answered everything was just fine. Great service will provide it."

"They were fast and kept in contact"

"I have had a broken UV light and no filters provided for my system since it was installed 5/30/22. The phone number that was written down for me was incorrect but I was never reached out to via email (which was correct). My payments have been on time every month, but I have not been given everything promised to me via contract (i.e. filters and UV light). I told the dispatcher that I needed these things taken care of when the maintenance was scheduled, however, I am still without filters and am unclear on whether the UV light has been repaired at all."

"Very helpful. Fast service"

"Sent three people to do a one person job."

"very helpful and thorough"

"I was to get a case of 12x12 & 16X24 filters and the tec. didn't bring them, said he didn't know he was to bring me some!! Still haven't got them!!"

"Efficient and very professional"

"the techs do a great job, are friendly and respectful of my house."

"Very courteous and knowledgeable employees."

"Very good service and on time.??"

"Arrived over an hour later than scheduled and did not call to let us know they were still coming."

"Great service from all technicians I have dealt with."

"No value"

"They came right away, and checked my thermostat...replaced the batteries. It was great to have someone come and not keep me waiting all day long! Thank you!"

"You have been out two and I still dont have all my filters changed yet."

"Prompt and courteous servicemen."

"They are very dependable."

"I called for a routine check and was bombarded with all of these membership plans and details. It was a bit much for me based on what I called for."

"I was happy with the first service call and the way everything was handled along with two great service technicians showing up. They did a great job and were very professional and personable."

"We requested service. A tech came out the same day. Charged for the visit. Said he'd be in touch with a quote the next day so we could get the work done. It has now been 2 days and have heard nothing back."

"The Service Tech was very precise and detail oriented. Very nice young man."

"Took two trips to fix problem."

"He called ahead of the appointed repair time. He offered tips on repairs. He made the necessary repairs quickly & professionally"

"Kitchen sink water flow still not great"

"THEY DO GOOD WORK AND THERE IS SOMEONE ON CALL AT ALL TIMES"

"I felt that the technician and the salesman used alarmist, fear-mongering manipulations to scare me into purchasing a plan that is too expensive for me. I felt that my lack of HVAC knowledge was used against me. I could not independently verify the prices or the problems that they named. I do not trust those guys and I feel they were out to make a sale no matter what."

"Im not seeing any value in the visit. Technician never looked at HVAC"

"Service was great once technician showed up. I had to wait 4 days before job was performed. Also I'm the technician was going to be work up a quote to replace the heating unit and send it to me. I have yet to receive this."

"Did fine once they got here, in January, not October"

"The Service was finished in a timely manner. They said I was supposed to get new filters for the new intake vents. They didn't leave any extras."

"I actually had two services done. One was the HVAC maintenance and the other was unstopping a tub clog. All the technicians were great. Alex and Lucas did the HVAC. I did not catch the name of the plumbing technician but he previously had uninstalled and reinstalled a water heater when we had wood floor installed."

"Good reliable service, but the Advantage Plan is pretty expensive."

"Donald received the on call to come see what was the problem with my heat unit and he was able to fix it ."

"I can depend on them showing up when I need help."

"They answered all my questions and kept me up with everything they were doing. They did a great job."

"None"

"I don't want to inconvenience and annoy them"

"Honest worker. Repair things with efficiency and knowledge."

"The on call weekend people don not return calls"

"They came out to do service checks and have not returned to replace filters anywhere to date. They called to schedule time to come out to do it but have canceled two times. When I got this system they said they would come and change filters for AC unit and water filters, but they came out without filters."

"Very good Customer Service . You dont get that these days"

"Great job"

"My unit is doing fine and the service was very professional"

"Did an excellent job."

"Good service & this time corrected error made yesterday in descaling my tankless water heater today as soon as I notified company."

"Professional/concerned"

"Very Good Customer Service means a lot as a Consumer. With everything thats happening Comfortech always have some there to help with any questions"

"reliable"

"Very impressed with both technicians especially Donald who has provided service to us on previous occasions. He is very personable and professional."

"Good service but rather expensive"

"Always very professional, knowledgeable, personable, and helpful"

"I didnt get nothing improved"

"Quick and efficient."

"This mark relates back to the Advantage Plan sales pitch. It was not clearly explained as a "Service Plan". Never was I showed a hard copy of the agreement and I signed the agreement on the pitch man's cell phone. I find the approach intentionally deceptive. With that said, technician Kimond Shearrill was outstanding. He was very helpful did a great job explaining his work."

"The company is very responsive to customers when they call for help."

"The latest service call was handled very well. Other interactions, not so much."

"We have had issues ever since we signed up with the advantage program. The new unit that was installed when we signed up has been an issue from the start and even as of today- we still have an issue with same error. Our tech, Lorenzo, that has had to come out multiple times and has tried to resolve is the only positive part of my experience. My negatives are the equipment itself, the fact that I have had to make many service calls in our short customer experience so far, and have had a terrible experience with the service number I have called many times that is what Im told to call every time the error happens. Apparently each call made to them never was relayed to the local office so the Advantage service I pay for is not what Im actually receiving. In November we made many calls to that service number over weekends and we never received service or even call backs. I had to call the local office during the week once I realized no one was going to address the reported issue Frankly- we have paid full advantage price every month since enrolling but have not received the service we pay for and have not had a fully operational system since day one. Based on all these aspects, I would highly discourage anyone from using Comfort Tech."

"Good service"