Comfortech Service Experts Reviews

"Great Job"

"Prompt, efficient, reliable"

"techs are always knowledgeable, courteous and professional"

"Technician answered all questions"

"Prompt service. As an elderly widow who lives alone, I was very comfortable with the technicians who were working inside my home. The were super nice and friendly."

"The employees I get to my home are experienced, and it is the same ones and they know how we like things done The only thing we do not like is the call center they cannot speak clear english"

"The service technician. Kelton Kerr. He impressed both my husband and me as being exceptionally thorough and didn't miss a thing in his checks. He would be welcomed back any time."

"Reliable, knowledgeable & friendly staff."

"Very professional"

"Prompt, efficient, professional"

"Tech was very prompt and informative."

"Efficient and knowledgeable"

"Extremely reliable and friendly staff!"

"always get excellent service"

"Clyde gave great service!"

"Clyde was courteous, respectful and did a great job."

"Prompt service & very nice, friendly technicians."

"Company does a great job."

"My work had to be redone 3 times, and took a month for a 2 or 3 day job! Moisture (water) kept leaking all around plenum and from many of the ductwork. Crews went into my attic 3 times. Each time they said it was all finished. Moisture appeared over again each time. I do not know, yet if the 3rd time worked or not. I will have it checked. ( I was just told there is moisture around the bottom of the air handler in the A/C closet). That doesn't sound good! Moisture from duct leaked into 3 closets. Closet ceilings are full of mildew. We had to empty closets, rented professional garment racks for 60 dollars a week. We had to cover everything with plastic, attic insulation was blowing out of vents while they worked. It just misplaced our lives and schedules for a month. Now, I have mildewed closets that I cannot put clothes back into, and my ceiling has cracked in the hall, and sheetrock tape is coming in sight all over the ceilings. I know why, there were a lot of men walking all over the attic and dropping ductwork hard as they could. Also, the men worked quietly for first 2 install days, but for some reason the third time was Party Day In The Attic. I've never heard such laughing, and loud talking. Someone was highly entertaining. And, we were at home in rooms beneath the party! And, after all of the above that I financed, I have 2 large payments. Also, now someone will need to be hired to replace sheetrock that is only 6 years old. If you have suggestions for this matter, please let me know."

"Dependable products and reliable service"

"very convenient"

"Because of an unexpected problem I had to cancel my appointment and I wanted to talk with someone to explain the situation and see if I had pay anything. No one called me back."

"Very friendly representatives and quick installation."

"Very professional and answered all of my questions."

"Bad communication!!"

"The knowledge and expertise they showed in explaining what they did ."

"The technicians were very nice and answered all of my questions. They were very knowledgeable . Kenny, Monterious, Ethan were all great!! Super job!!"

"Efficiency and friendliness of everyone."

"I have always received great results from Comfortech."

"Because whenever your technician come they always do a great job."

"prompt service - very good work"

"great work!"

"Not good communication skills"

"Good service from technicians in the field if you can tolerate talking to the office."

"I have always had a good relationship with comfortec He just delivered filters for the HVAC units"

"fast, efficient, punctual, professional, courteous service"

"Clyde was very helpful and informative about problems and solutions."

"The Courteous,hospitality ect"

"I WAS VERY PLEASED WITH THE PROFESSIONALISM HE SHOWED WHEN HE CALLED TO LET ME KNOW HE WAS ON HIS WAY AND WHILE PROFORMING HIS WORK ON MY UNIT."

"Because of service provide"

"excellent, prompt, dependable service"

"Price was so high. Replacing the capacitor costs $311 (the part itself only $17) + $99 trip. Also they recommended me to replace the AC unit, the 3.5 ton would cost over $12k. Would you let them do?"

"Great experience overall!"

"Clyde was great."

"Great customer service"

"He went above and beyond helping me with a leak in my roof"

"After a recent install of a new 5-ton central air unit, resulting in ceiling damage, by water, and a foot hole in the ceiling, it took five/six more calls to correct the matter."

"They make everything right"

"Great visit with professional staff. However, the prices are not reasonable."

"He responded quickly and did exactly what I requested."

"Polite. Good service."

"First-rate work"

"Im pleased with the response and service provided when needed."

"They are so knowledgeable and prompt service is always appreciated"

"Thus far they have handled any issue that I may have had. They were prompt and professional."

"Customer service and professional people"

"Good job and good service"

"prompt, efficient, and available."

"Great service"

"Would have been 10, but still waiting on filters. Unit installed 5 days ago."

"The technician was very knowledgeable and pleasant."

"Knowledgeable service tech and friendly"

"Our tech, Jerry, did a great job. I have no complaints with him. But the schedulers messed up, changing a scheduled repair appointment to on call which ended up being a no show, even after we were told the tech was on his way. The tech called the next day after we rescheduled another appointment but was confused because wed been scheduled as a routine maintenance ( for which we were not due yet) instead of a maintenance repair issue with our water heater which we requested each time we called."

"Everything was installed and works, but it looks like the power to my garage has been blown out. It would have been nice of the technicians told me this instead of leaving me in the dark. I have an outdoor fridge which I didnt check for a few days and everything has spoiled."

"Quick and efficient"

"Punctual and professional"

"No comment at this time"

"excellent response and customer service; everything was clearly communicated and repairs were done thoroughly and in a timely manner. Technician very personable and informative."

"Comfortech always does good work and is courteous."

"I was satisfied the technician was very professional."

"they did a good job"

"Did not give 10 because I normally do not make recommendations."

"You guys have always been very courteous and very professional."

"Polite & professional. Please remind all staff to carry face mask & use them around high-risk customers."

"Problem returned a few days later."

"The guys did a good job and did it quickly."

"Very professional company already talked to neighbor and she has your product in her house."

"They did a good job but are pricey"

"Made call got great service the same day awesome"

"Friendly , efficient"

"Good dependable work"

"They were very prompt with coming to service my parents who are very old and need patience."

"I am supposed to get priority service 24/7 with the Advantage program, however when I called at about 8:00 pm was told by on call technician that it would be very late before he could get to me and maybe better to plan on next day. That doesnt sound like priority to me."

"Very professional and quick!"

"The experts were knowledeable, readily answered questions, friendly."

"Good Service."

"Friendly, polite, knowledgeable and professional."

"Tech went further than I expected and gave me my results in a very prompt and professional as they could be, and I appreciate the effort. Thanks"

"They always do quality work"

"Price price price"

"The technician was very friendly and answered all of my questions."

"Friendly and prompt service"

"efficient job, thanks to Mr. Aaron Pettigrew for excellent work, very kind and understanding to me. An asset to your company."

"As an Advantage customer the service was excellent, as usual. Unfortunately due ti supply chain issues Filters that are due to me were unable to be supplied."

"Very pleased with service"

"Listens to concerns of customers&very professional!"

"Very professional and informative."

"Brian and Jimmy professionally installed my new system and kept me informed during the installaion"

"Prompt!Professional"

"I liked Jerry and he came the day after I called. Timely."

"Aaron Pettigrew solved our water link to our sink and was very nice and done an awesome job"

"Good service."

"Staff is very knowledgeable and efficient."

"The knowledge of your experts."

"Because they done a good job"

"I have tried to send this survey, but keep getting an error message. I am trying again. I have been a customer for over 35 years. Are you talking about July 11 or 13 or 22 or 26 visit? All the reps were good."

"Came on time did their job."

"Great job they do"

"The Install of AC was not completed correctly the first time. Crew had to come back out, twice to finish correctly!"

"Great service, on time,had the part need, repair completed promptly."

"Truly professional and come through on their services"

"Very professional and friendly"

"Colby and Stephen are top notch at what they do. They both go over and beyond and answer every question without and frustration or bad attitudes. They are very polite making sure everything is up and working and cleaning up all their mess I would recommend both and this company to everyone who needs ac/heating."

"The new equipment works perfectly and the monthly payments means that if anything happens to it, they'll fix it without up front payment."

"always spot on with everything"

"Very helpful and knowledgeable. More than that very helpful in making the right financial decision and having the right job down the right way. Of and when I do decide I will be asking Comfortech back to do the job. Thanks Trey and Blake."

"We had a problem with the AC not cooling down to the set temperature but instead the inside temp goes up. Comfort Tech added more Freon and replaced the evaporated coil, but the problem was not resolved. Then, Colby and Alex came on 7/22/22 and replaced the thermometer which solved the problem. Also, they vacuumed out the plumbing stack that was stopped up which helped to stop the water leak inside the walls. Colby and Alex were very professional, and respectful. Thanks to them for getting the job done promptly."

"Steve and Connor were here July 11. Ken and Scott were here July 13. Very capable reps."

"Outstanding Service"

"Workers extremely knowledgeable, friendly and knew what they were doing. Excellent team"

"Reliability and professional technicians"

"Been using yall for decades"

"Its a good deal not a good price overall but a good deal"

"Took multiple appointments to install all of the equipment. Appointments are hit or miss."

"Fast friendly professional service"

"Outstanding Service"

"Good, fast service"

"Their patience and willing to work until the problem was solved."

"Job not complete"

"Prompt Courtesy Good work"

"Service is fast and efficient. Technician is knowledgeable and dependable"

"The 2 employees were very helpful & polite"

"'i have used your company for years and have always found them easy to work with."

"Excellent service"

"Technician said he would call with replacement parts. It has been 3 days and I have heard nothing. My AC is out."

"Both technicians have been professional and courteous"

"Knowledgeable&professional"

"Service Tech was professional and helpful in discussing our needs."

"Your team are courteous, knowledgiable professionals who got the AC problem resoluved on the first visit."

"The technician was on time and did a very good job checking the hot water heater."

"Blake took time to answer my questions and was professional, polite and knowledgeable,"

"I have been a customer for over 40 years."

"No comment at this time"

"Very proficient techs"

"Comfortech installed a new water 16-18 months ago. The pilot light has gone out 4-5 times since installation. I was told in early June that a part had been ordered; when the tech came to again relight the pilot light last weekend, he was going to check on the part. I have yet to hear back from anyone as to the status of the part or what the plan is to correct this issue."

"We were charged for a service that was discovered to be not performed. We have called 601-956-6070 multiple times and sent photos & documentation to 601-521-7281. Refund of $96 +tax for "washing condenser coil"."

"service"

"RIP OFF"

"good work"

"Josh and Allen were good tech- very honest and spent time"

"Punctual, friendly, helpful."

"No comment"

"I like the speediness and knowledgeable service men."

"I never had any problems with Comfort Tech"

"They are do professional work."

"They did a GREAT job"

"Rapid response"

"great service"

"Good service but too expensive"

"Bad customer service"

"Tech was professional and quick. He did not disrupt the office as he did his work."

"The techs who responded for my appointment were very courteous and professional. The did not they to sell me on anything and told me they would only discuss my options for any repairs until they finished their evaluation and tune up. I appreciate their professionalism and manner. Please pass on my appreciation through any professional means you can for their work."

"Prompt courteous service"

"Never on time"

"Very knowledgeable and very professional."

"Steven Tollison and Connor Sudduth had worked all day in the 100+ temperature, but were still working after 9PM when they were sent to my home because my air had gone out and two elderly people were extremely hot. They checked out a few things and then went up into my extremely hot attic. They were able to restore my air and get everything running. They were still very professional even though they had a very long and extremely hot day, not complaining, etc."

"My most recent service visit wasn't as thorough as past visits. However, past experience has been satisfactory. The diagnosis that was given required the unit to be opened up and examined, to my knowledge. I did not observe this .Since the visit, the unit has been re checked for freon, doesn't need it and is working well.(It was stated that the refrigerant was low)."

"I've enjoyed my new air condition/heater since I have had it."

"knowledable / professional / friendly"

"Very good service"

"Service and courtesy"

"Bailey solved the problem within minutes of his arrival He was told excellent."

"Mostly your techs do a good job, but they looked at one system for years and never notice the evaporator pan was not installed It is useless calling the main national number, you wait for ever"

"Have always received good service from the company on various issues."

"Excellent people and communication, but we have recurring problems that have not been fixed."

"The technicians were prompt, courteous and professional. They performed their maintenance on my unit and explained what was working properly and problems that may occur in the future. They also inspected my filter for filtration quality."

"Promp service & workers were very nice to me. As an elderly widow living along, I felt very comfortable with them being in my home. I highly recommend Service Experts."

"They called after finishing up another service call and suggested they come out to take care of my a/c problem even though it was 11:30 pm."

"Competence and professionalism demonstrated by technician."

"The technician was very knowledgeable and explained what he was doing and also very friendly."

"Did not fix my air"

"Jerry is a great tech."

"The response time to emergency is usually quite good. Staff are professional."

"Technician was polite a professional"

"The first guy that came out in February when I wasnt a member was quick, nice, and good at his job. What gives me pause is the AC guy Tuesday didnt remember to turn the outside AC on, so it was off for almost 16 hours in a Mississippi summer. The lady I called was very nice and wanted to get it handled, but Id already had a friend come check and turn it back on. It did make me nervous that he left it off so it could be seen as broken and Id have to pay to fix it, based on some issues I had with my car at one place as a female."

"PROFESSIONAL / KNOWLEDGEA BLE / FRIENDLY"

"Very great professional service"

"great customer service"

"Being a longtime customer, I have yet to find fault with the service, products or the employees."

"The 2 gentlemen that sold the A/C units to us were very polite and knowledgeable. The gentlemen that did the install were very proficient and professional."

"Friendly, knowledgeable technician"

"Easy to schedule service repair, technician/plumber very timely, courteous and knowledgeable about the repair."

"Comfortech team was friendly, very professional, and knowledgeable"

"serviceman was very professional"

"Techs are professional and have pride in their service and products."

"Friendly"

"Very "Good Service"."

"friendly staff, excellent service"

"Na"

"Tech Solved the problem."

"Professional Company - always on time and service is top notch."

"Poor Plumbing related service. I selected the water treatment option offered with the advantage program. The installation process was terrible. The follow-up wasn't much better. I guess long term will tell if I made a mistake. The HVAC and duct work teams did a great job. I appreciate their professionalism and pride in their work. The plumbing portion of my experience is not something I care to discuss further."

"Prompt, courteous response. Technician appeared knowledgeable and experienced. Very pleasant."

"TECHNICIANS ARE ALWAYS KIND AND COURTEOUS AND PROVIDE GREAT SERVICE TIME AND TIME AGAIN"

"Comfortech Experts Services are simply the best. Great service with highly qualified technicians. Have used this company for nearly 28 years and have found them very responsive and thorough."

"Courteous answered my questions"

"Fixed problem"

"Because of the technicians had good customer service skills."

"I'm happy enough with the service, but this visit had to be rescheduled because the technician did not come within the two-hour window and I'd left the house. Also, I don't like that y'all simply push a service agreement that's like a subscription to an A/C unit and have refused on multiple requests to simply tell me how much a new unit would cost. (A tech finally got someone from home office on the phone for the answer when my husband was here and asked; nobody would ever tell me.) It makes no sense to join a seemingly perpetual "membership" that would result in paying more for a unit than buying it outright. So while I'll continue to use y'all for service, when the unit goes out and we need a new one, I'll likely use someone else to purchase one."

"They are very good"

"Fantastic service"

"Fast and efficient"

"Great service"

"The experts identified the problem quickly and then explained all of my options."

"Technicians were punctual, and went about their duties in a professional manner. They provided updates on progress made, as well as the plans for the next steps in the process."

"Very Satisfied"

"Very professional. Explained everything and answered my questions"

"nice worker"

"Everyone is extremely friendly and easy to work with."

"The rating that was given because Comfortech has done work for me before, and they stand by their work guaranteed, always there when I need them"

"Because of the service received"

"Very helpful technician"

"The response time was excellent and the price for the repair was very reasonable."

"good work performed"

"Had both AC (Donald) and plumbing (Jerry) service calls. Prompt, courteous and with very satisfactory outcomes for both issues. I made call after 12 noon - both jobs done by 4-ish. It was amazing - and I thank you!"

"They were professional and knew their jobs, they also understood my reasons for the call."

"Very efficient and professional and also very polite."

"Arrived on time, did a very good job. Special thanks to Mr. Steve Tollison for his good work."

"Technician was timely and curtious"

"The technicians provided outstanding service. Connor and Austin were professional in both their service performance and their customer service."

"Very honest and straightforward"

"Techs were nice. However yall are steeply overpriced. Yalls prices are over double everyone else. Major red flags about how yall rip people off."

"Aaron arrived, understood the problem, fixed it quickly."

"Very professional and knowledgeable of the issues I had with my system. Provided solutions that will help me and my family in the long term"

"Timely, professional, answered questions with a smile."

"The technician did a great job."

"Comfortech technictions were very professional"

"All my questions were answered."

"Scotty was very knowledgeable very professional. Please let him come to handle our heat/air conditioner needs. Thank you."

"the work was excellent, no complaints"

"He tracked mud into my house."

"I will be completely satisfied only if the water heater pilot light keeps working."

"Clyde was very professional. He showed us exactly what our problems were and the cost to fix them."

"Technician diagnosed an intermittent problem accurately and showed up with the needed part when he said he would."

"Curtis technical explained the problem"

"Very courteous and replaced Merv x6670 filter inside after determining the technician failed to replace when performing normal checkup in early April."

"The tech corrected a problem from the last time"

"They did a great job"

"Technician got system reset but is not sure what caused the issue, so it may return. Time will tell."

"Only wanted the heating checked and repaired. (One wire off) I was given a long list for AC work needed which I DID NOT ASK FOR Moving one wire for $240.+ dollars not worth it. I'll give friends to not use ComforTech."

"The tech came out, took care of the issue in a quick and timely manner."