Comfortech Service Experts Reviews

"Technician was prompt,efficient, and professional. He was friendly and accommodating. Excellent service !"

"His customer service was outstanding. Very kind and professional."

"Great"

"Good job"

"He didn't stay very long, so I am not sure if he checked everything."

"very nice technician, on time for appointment, thorough explanation"

"Courteous, knowledgeable, and punctual"

"These men went way beyond kind and patient with us and did very good work under really bad weather conditions. We truly a appreciate Lance and his team, Greg and Herman."

"He did a good job."

"Jerry and Chris are great guys!"

"Steven Tollison, not only arrived at 8:03, but he noticed something that wasn't done last year when our unit was installed, so he returned the next day (also calling to let us know he was delayed, but gave an estimated arrival time, and was here at that time) and fixed the problem."

"Donald was outstanding! Did an outstanding job!"

"Very efficient and professional."

"Very thorough in answering our questions and thoughtful enough to wear masks without us asking."

"Took way too long to get the needed part!"

"Our sit down meeting and the proposal we received was exceptionally well presented and explained. The Comfortech Representative was totally professional and extremely well versed with all aspects of the Advantage program. We felt confident after the meeting that the agreement would serve our needs and well worth joining."

"The technician was courteous and got the drain unstopped. He checked to be sure the plumbing was working correctly before leaving."

"Tech was friendly, professional, thorough, and courteous"

"Day of install was told techs would be there for 8 am did not arrive until 1030 am was told would be completely done by 6 pm was not complete until 730 pm tech didnt know how to set up app had to keep calling someone"

"Technician Steve Tollison was great. He genuinely cared about solving our problem and getting it right. I could not be happier! Thank you Steve."

"This young man was more than courteous and did a very good job"

"On time- personable- knowledgeable-dependable-answered all questions"

"Service tech was very professional, polite, and knowledgeable."

"Did not arrive on time; did not notify me of delay."

"Very professional and courteous. Was pleasant to work with them."

"Technician was thorough and timely."

"Donald was very polite, friendly, and very efficient."

"Very professional"

"Excellent service"

"They were both very professional and performed their job very well."

"Jerry and Taylor always kept me informed of what was going to happen next and how this were proceeding"

"It is not the fault of the service technician.too much emphasis from corporate to always need to buy something.makes me want to renew with another company in future"

"Workers were friendly, professional, courteous, and knowledgeable. They even notified me of a gas leak I didnt know about."

"I think at this point we don't have a lot of experience with you folks but the young man appeared to do everything we would need and left my wife with valuable information. So why not give him top marks?"

"Because the service tect were very good in explaining what the servi ce covered !"

"I am very satisfied because the technicians are always on time, they are polite, and explain what service are being done. Steven Tollison, Joshua King, and Kenneth Collins were on time and worked very quickly to complete the services."

"Na"

"Representative was precise and accurate on repairing the problem."

"Punctual. Friendly. Knowledgeable."

"Great customer service. Knowledgeable. Timely."

"On time; got in got out, presumably did the job."

"The technician arrived promptly on time, went about his business in an efficient manner, and turned lights off and closed doors after doing so."

"The man came in and got right to work and even changed the lightbulb in the attic,"

"Alan was great. He was very polite, knowledgeable, and friendly. He was able to explain the issue thoroughly and recommend solutions I felt comfortable with."

"Th technician informed me of the items inspected,"

"I found the technician competent and personable. He made every effort to solve the problem that I had, (Lorenzo)"

"Excellent Service! You come out when I need you. Thank you for having competent technicians who know their stuff!"

"Service techs were very friendly and helpful"

"Alex, the servicer, did an excellent job. He was very knowledgeable, honest, friendly and professional."

"checked everything out and gave me a report."

"Service was excellent"

"The technicians were professional and thorough. My heating, air conditioning system and water heater were checked."

"Steven was very detailed in his maintenance checkup service for my system and he informed with every step of the way"

"The technitian showed knowledge and was very curteous"

"The general manager (Mike Summerlin) was on this almost faster then I was. The technician was prompt and the most polite informative service person I ever dealt with (Joshua Cox)"

"The guys were prompt, professional and courteous."

"Mr. Tollison came after regular;hours and very quickly addressed and fixed problem."

"Tech Kelton Carr very good."

"The tech, Donald was very courteous and professional. He made sure I was satisfied with the resolution."

"Excellent and professional company and technicians"

"Trey Glaze did an outstanding job as a technician and when a problem arose that called for a specialized tool necessary to complete the repair that he needed, he knew just the person to call, Steven Tollison, who's experience in assisting in the repair of my heat pump was of immeasurable value. They quickly completed the repair restoring heat to my home. Thank you guys very much! It was a superb team effort! James Hughes"

"Generally good diagnostic check, as far as I could judge."

"Efficiency & questions answered"

"Donald was very considerate, knowledgeable. Just so very nice!! Nothing but good things to say about him."

"Showed up on time and performed the work as expected."

"The technicians were friendly and efficient, but they arrived late."

"They knew verywhell what had to bedone.Good job ."

"Technician was very thorough and informative."

"Very courteous and very informative"

"Techs were on time, professional, answered my questions, and were thorough in their cleanup."

"The overall service provided what we expected, but the follow-up has been very frustrating. We were without hot water for the first day and that had to be corrected. The old AC unit is still sitting outside and no one has picked it up as promised. The new AC unit has one side that isn't closed well. No one has fixe that. And the work on the fuse box caused us to lose power to our shop, which is unrelated to the work that was done. The water problem and the shop have been fixed, but the old AC unit is still in the yard and the new AC unit still has one side that is loose. Seems like very sloppy work compared to what we have had before."

"They were very courteous and let us know what is being done."

"Very knowledgeable and eager to help me with my problem."

"because the service you all give is great . and it always has with us ."

"Technical Expertise"

"Came out when they promised and fixed the problem."

"good customer service"

"He did great"

"Very efficient and courteous."

"Very efficient, friendly and prompt"

"On time and took care of the issue quickly."

"Techs ruled out the problem that was thought to be the cause of the AC unit."

"Explained what he wa doing. Plus told me i needed battery for thermostat. Reminded about cha ging the filter."

"Sales person provided detailed presentation and answered all questions satisfactorily. Your service was just more than I was willing to pay."

"Technician was courteous, professional, efficient and appeared knowledgeable ."

"Prompt action, completed needs Went above and beyond by cleaning up some stuff left in the attic"

"Seemed like a slick sales effort rather than a service call I have requested a follow-up second opinion to try & make sense of it all??!"

"The technicians that installed the HVAC left a mess behind. There were screws all over the garage floor and the attic floor. In addition, we had a thermostat that had an auto setting but the one that they installed doesnt have one, even though the technician told me it did."

"The technician new what was wrong after looking at the unit. and resolve the problem. the unit has been working great sense He fixes it."

"Great job, very professional, showed great respect and great to work with."

"Allen did a great job"

"Because between and one and ten they did a ten. If you want a more descriptive, objective response, ask the question cirrectly."

"Being on time with the set appointments!!"

"Technician was great. Not sure why 2 people started coming on my last couple of appointments."

"Excellent technician and service"

"They took their time to explain everything."

"Allen Michael and Trey Glaze were professional, kind and courteous, they made every attempt to make me feel comfortable with their sales pitch. The installers were professional, they made every attempt to make me feel comfortable"

"Prompt, professional and courteous. Explain what they are doing and what needs to be done."

"The technician arrived early and was curious, professional and fast."

"Responded very quickly to an emergency call. And very efficiently diagnosed the problem."

"knowledgeable friendly polite"

"They were great with the installation process, professional and cleaned everything up after they were done"

"I had a problem and they found problems. Took pic to show me and fixed problem. There on time very nice"

"Great job. Knowledgeable, courteous, and explained!!!"

"Donald Boyd was very personable, on time, and did a good job."

"The reason for rating 10 is because Keith was very knowledgeable of what he was doing."

"I was amazed Joshua came alone, but he had plenty of self confidence knowing he knew what he was doing. He did a marvelous job of completing the job."

"Did His Job"

"The Tech was very Polite he introduced himself Stated what services to be checked ac/heat Went outside to unit clean it really good"

"I told the Tec that outside unit probably needed cleaning he said he was going to. After he left I went outside and I discovered leaves and such inside of unit. I do not think he even cleaned the cooling fins. Not what I was expecting."

"It was a major project, but CSE put a good team on it and they got it done in one day. We've been customers for close to 50 years, and once again we are very happy with your work and your people."

"Alex was a very polite young man, he answered all my questions"

"very knowledgeable, very proficent, aand informative. good work."

"I called to describe my problem; the receptionist offered to send a technician; in short order, Steven called and arrived to correct the problem. So easy! And much appreciated."

"On time, did what needed to be done quickly"

"The gentleman was very courteous, and they made sure all concerns I had were addressed."

"Good service"

"I asked Jerry for an email stating the tree in m yard was growing under m house in 8 places and needed to be removed. My plumbing problem is a root growing through my toilet pipe. Only one tree in my yard. A sweetgum tree, and it is sweetgum trees growing under my foundation from the roots. I need this email to be reimbursed from my the $1,200 it cost me to have tree removed. Thank you. ASAP PLEASE"

"Na"

"Exceptional service"

"Very knowledgeable on my system. Courteous."

"Technician was professional and very friendly"

"I never have to worry if the technicians will arrive band when they do they provide great service. They are always professional and friendly."

"The gentleman came and took care of my problem."

"They were on time, explained everything, and asked if we had questions."

"Alex was thorough and friendly. Explained what he was doing and why."

"The man who did our maintenance was knowledgeable and pleasant. Mr. K Carr. He found a leaking pipe and has arranged for a plumber to repair. He did a thorough job."

"Tech was courteous and did his work professionally."

"Steve and Lorenzo were not only prompt, professional and knowledgeable but also very kind and personable. Thank you!"

"I felt like everyone did what they said and the young man who serviced our unit was very polite and efficient."

"Technician was polite and very detailed."

"Joshua was great by explaining everything and was responsible by getting the job done."

"Outstanding job from start to finish"

"Technicians very courteous and friendly, kept me informed of progress"

"The techs were timely, polite, COVID aware and practiced protective methods while in the property."

"Mr Tillman did a great job and was very knowledgeable and kind in all our transactions."

"Was told someone would call and no one did until I called back following morning."

"The technical explained every thing in detail, very easy to talk with and answered all questions"

"Zach listened to my description of our a/c trouble, what I'd done to troubleshoot before calling, and explained to us what he did to fix the problem and why it happened in the first place. He was very polite and personable, and I would not hesitate to ask for him by name the next time I have a/c cooling issues. I believe Zach is an asset to the company, and he deserves an "attaboy" for figuring out why our unit was not cooling and performing the necessary work to make sure it cooled before he left the property."

"Initial price quoted was too high"

"Professional and Efficient."

"Very efficient, friendly"

"Steven Tolleson was excellent in his explanation of the problem. Preventing me from having trouble down the road. I might add I have been with comfortech for 20 years and a tech previously serviced my HVAC unit. He said everything was fine. It wasnt. thus costing me $640.00."

"Joshua was very efficient in diagnosing the problem and resolving the problem. He also explained in detail what caused the issue and addressed plans on resolving an old water heater."

"Air is working properly now"

"Very professional and knowledgeable"

"Arrived on time, did a good job. Thanks to Alex Kelly, did a commendable job, answered my questions, very polite."

"efficient and professional"

"Very professional"

"Zach came out on a Friday evening after hours and was very helpful. I will absolutely use ComfortTech again because of my experience."

"Everything was explained in detail where I could understand everything."

"Very knowledgeable and efficient."

"Would have scored a 10 except that when the appt. was scheduled the call service was told the blower motor needed to be replaced and she didn't forward the message."

"Steven was on time; professional; courteous; knowledgeable and very nice."

"He was very thorough an knowledgeable"

"Technicians very prompt and explained their work"

"The Tech worried me that the unit was not installed properly. Since it was only just over a year old I called the initial company and they told me the only thing they had to do was move the drip pan over. Also he stated the unit was 4-5 years old and again the initial company showed me the serial # that it was manufactured in 2020."

"Problem was not fixed. When scheduled a follow up appointment the service technician showed up a day late. When scheduled another appointment no one showed up."

"Thorough tune-up Friendly interaction after work was completed"

"We signed on for the Advantage Plan. We believed it to be a financing plan for our equipment which would pay off in a short period of time. Instead we discovered that we were under a lease agreement and in fact have no ownership in the installed equipment. None of the agreement was explained as should have happened."

"The fellas did a good job and were very pleasant to do business with."

"Courteous timely professional"

"I asked for a new thermostat to be installed ( I bought an ecobee 5). I was told they could not installed it and that it was incompatible with my Lennox unit."

"such wonderful young men, so kind, respectful and efficient"

"We have always been pleased with your company and services. This time was especially good because of Alex! He was very helpful in explaining things and was very well-mannered. Keep him working for you, for sure! :-)"

"Lorenzo was very courteous and helpful explaining what he checked on our heating/cooling systems."

"Very professional."

"Professionalism"

"Overpriced and dont stand by the service warranty and prior client loyalty"

"Men were very courteous and worked as quietly and swiftly as they could"

"Everything was fine except the technician did not bring three of the four filters that are required for our four units. He brought the 16 x 25 x 5 part number 6670 but Comfortech did not have the Merv 16 Filter part numberY6606 which is 20 x 21 x 5. It seems that this is the case every time we get the annual service. I do not know if the units will be fine without the filters or not. I have not heard back from Comfortech regarding that."

"He promised to bring me some filters but never have."

"No problems"

"Communicated arrival time, knowledgeable, courteous, and explained the service details findings."

"HE WAS THROUGH AND EXPLAINED EVERYTHING TOME"

"AMONG THE BEST SERVICE PERSONS I HAVE EVER DELT WITH"

"I gave Mr Tollison a (10) because he were preside about explaining everything."

"Very professional"

"The young men that have been sent to my home to repair a/c, heat etc...are just precious...they are pleasant cheerful and so polite...they do your company proud...thank you"

"Thorough service review"

"thorough, courteous, and friendly"

"Lorenzo and Jeremy were very knowledgeable about HVACs. They explained everything they did and recommended what I needed to do. They were both very polite thorough."

"Joseph was on time, professional and delivered outstanding service"

"I have yet to encounter one of your employees that is not professional. Stephen took extra care to find out why the vent in the hall bathroom has black "stuff" coming out of the vent. He'll report back when he brings the big filter for the unit."

"Checked everything"

"Called ahead of time that he was running late Had to come back a second time to install new filter, which he did not have with him on truck"

"Courteous & efficient"

"The tech was great but he was not told that he needed to bring filters or the size which will require another trip. Also, this was the 3rd time the appointment was rescheduled. It was understandable each time and the person who called was always helpful and polite."

"He never brought any tools in to ck inside just a flashlight"

"I think yall already know what yall have done at my home & how I feel. I have been very vocal about everything. Thank goodness for Lance trying to get me happy."

"The 2 tech's did a great job in getting the A/C back up and running."

"Water heater was replace. Hot water to the kitchen is not much better (I'll live with it). Lance was going to come seal the vents on Friday, 9/3 but rescheduled for Tuesday, 9/7. I wanted but her never showed or call. I am sealing off the vents."

"Joshua was very professional and very nice and knowledgeable person to work with, he explained a lot of things about the unit. Great employee for your company."

"Service was good, quick, and timely. All my questions were answered. The technician was neat clean and courteous.."

"The professionalism that Lorenzo exhibited was phenomenal."

"It took two visits to resolve the same issue."

"System still not fixed. At least a little cooling before, now none."

"Ya,did a great job.."

"We were told that Comfortech was installing the same tonnage unit that we had which is a 4 ton. Only when the installers gave me an installation sheet for me to sign and they left did I see that they actually installed a 3 ton unit. I called Blake, but he did not call me back. The installers, however, did a good job and were very professional and polite. We did not get the unit we were told we were purchasing. Something must be done to rectify this situation."

"Did good work clearing the clog if the condenser drain. Except the clog only moved further into our plumbing. Needed a plumber to clear that."

"Did a good job and knew what he was doing."

"After service, Lorenzo provided me an update on the status of my equipment and reassurance it was functioning properly"

"Colby helped me decide on exactly what I needed by giving me choices, and he was very professional and helpful. Billy and Damere did all the installations and did a wonderful job. I was very impressed with their work ethics, and the fact that they were always on time. They were experts in their field, and also had a very good sense of humor."

"Told me the compressor was bad. $2500.00 or could buy a new unit with monthly payments. Got a second opinion the next day. Compressor was perfect & just had a bad switch. $140.00 for the repair. Working perfectly. Misdiagnosed & misled. Will never call again."

"Keith is very nice."

"Technician was on time and very polite and professional."

"The sales rep and the technician fixed the problem but they also constantly communicated with me the problem, solution and tge times they would be able to address the issue. The process was easy and efficient"

"How professional both the technicians and the consultant were. Both really understood my problem and went out of their way to get my family air and I thank them so much."

"Lorenzo was very knowledgeable about his work and very pleasant to be around."

"He immediately identified the problem, and fixed the sensor quickly."

"Easy fix but they did it quickly"

"Was on time, Repaired my hot water tank"

"Did a great job but someone needs to come back to secure the low voltage as they promised."

"After a phone call telling me that the technician that had come to my house no longer works for the company, I was promised a follow up visit to correct the problem. I told the guy on the phone that the problem is that you dont show up when you are supposed to show up. He assured me that that they would be on time and begin to correct my issue. My window was today between 4pm and 6pm. At 5pm, I get a call from the same guy that promised that they would be on time to tell me that would be up to 2 hours late. Ridiculous."

"They all were professional and courteous. They are a valuable resource for your company."

"A little later today. It was good because weather been hot"

"Keith was very knowledgeable and patient when he provided the service and explained everything as he went through the procedure."

"Prompt service, awesome crew"

"Professional and friendly."

"Problems and recommended solutions were well presented."

"did not inform ower of what the Co was going to do to fix the problem"

"The Tech always does a good job."

"Lorenzo always knows what he is doing"

"Didnt fix the problem, but said you guys would schedule something next. It is now Friday of that week, and I havent heard a word from you. Very disappointed."

"Per this message the repair is still working properly."

"It was satfied"

"They came out late at night to fix a leak. They were very nice and professional. They did a great job!"

"Efficient work"

"Job got done ahead of appt schedule. Cost was reasonable."

"He was on time, professional, friendly and did a good job"

"Anthony completed requested service and communicated effectively status and follow up."

"They were professional, polite and friendly. They explained what they did."

"The 2 technicians that came were not professional. When they first arrived, they immediately said, "We're the only 2 technicians today and we got our customers out of the way. You are the first non-customers that we came to see and we have 18 more non-customers." Then they had to leave because they left a tool, they needed, at a residence in Ridgeland, MS. They proceeded to look in the attic where my furnace and water heater are. Then they looked at the unit outside. They came back in and told me that my unit was dead and needed a new one. They said it would not turn on at all. They further said that the unit was no longer being made and that the company was sold. Then they quoted me prices for a new unit. The next day, I got a second opinion. Another heating/cooling company came out. Looked at my unit and fixed the issue immediately. A part had gone out and they replaced it. I felt like your technicians did not care about me or my situation (it was 90 degrees inside my house) because I was not a customer. I feel as if they just wanted money."

"Tried to write a review on Google but do not have a Google account. Bailey McMillan came out at 5:30 pm Thursday afternoon. Quick diagnosis, air back on in 15 minutes. Very professional. Great representative for ComforTech!"

"Technician was very courteous and professional explained everything,called when he was on his way arrived on time and did a great job"

"Same day service was an amazing customer service value"

"nice, informative, punctual"

"The appointment was to change the internal filter. The filter was not changed. On purchasing the system the changing of the filter every six months was "part of the plan" Unit is eleven months old with the original filter."

"Very patient and gracious answering our questions ."

"Technicians were excellent. The call center failed: 1: communication difficulty. 2. I specifically requested a plumber and a A/C Tec was sent, delaying needed plumber service for two days. Please provide me local service call representative for prompt service. If this continues to be a problem I well find another service provider."

"Pompt polite technician"

"Lorenzo was very informative and polite in telling us what they were doing!"

"Polite, timely, thoughtful."

"Efficient, courteous & informative"

"Coby better technician came to my house and Terry Mississippi on a Sunday to diagnose what the problem was with my air conditions they explain exactly what was happening to my unit major problems."

"All went very well."

"i watched him i doing some of his maint. and i believe he knew what he was doing. and was a real nice young man to ."

"Technician arrived early, which was GREAT, only issue is I did not get my emailed receipt and explanation of service."

"Tech rep (Conner) was able to resolve my problem quickly, then explain it to my satisfaction."

"they were on time and were very professional!"

"Andrew was on time & did the inspection & Replaced a filter & then spent time explaining services that would help keep my air conditioning working properly."

"Great service and didn't brush off concerns based on little to no inspection like the last company I used."

"Reliable, knowledgeable and did a great job."

"He removed wasp's nests I did not know I had by the outdoor units and he locked my door that housed the unit."

"He was nice, kind, considerate, very knowledgeable and just down right great Couldn't have asked for better!"

"I had an appointment for a tune up and to clean the coils. Andrew did all that and then told me I needed a new capacitor. So I purchased one. Once Andrew was thru I left my home and returned to a house that was 82 degrees inside. I am not blaming Andrew, but I called the conform tech number and got David on the phone as he said a technician would call me when he was headed my way. It is 11:00 pm and still have not heard from anyone. David told me that there was a technician on duty. Jimmy Anderson."

"I am satisfied. However, the technicians were supposed to remove the oldest unit that had been previously uninstalled, but it was left. I now have two units not in use sitting outside my house. They were also supposed to return this week to instal a gutter that was not installed at the time of service. They have not returned"

"Great work, good communication."

"The technician was on time and knew what he was doing!"

"Technicians were knowledgeable and thorough."