Comfortech Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 3,923 Reviews
morgan D.
mendenhall, mississippi
"Thorough service review"
joseph H.
jackson, mississippi
bill H.
ridgeland, mississippi
"thorough, courteous, and friendly"
angela W.
madison, mississippi
"Lorenzo and Jeremy were very knowledgeable about HVACs. They explained everything they did and recommended what I needed to do. They were both very polite thorough."
stan P.
ridgeland, mississippi
"Joseph was on time, professional and delivered outstanding service"
robert C.
brandon, mississippi
karin D.
ridgeland, mississippi
"I have yet to encounter one of your employees that is not professional. Stephen took extra care to find out why the vent in the hall bathroom has black "stuff" coming out of the vent. He'll report back when he brings the big filter for the unit."
doris J.
jackson, mississippi
"Checked everything"
richard W.
brandon, mississippi
mr rademacher R.
brandon, mississippi
"Called ahead of time that he was running late Had to come back a second time to install new filter, which he did not have with him on truck"
dr nevels N.
ridgeland, mississippi
"Courteous & efficient"
charles P.
madison, mississippi
"The tech was great but he was not told that he needed to bring filters or the size which will require another trip. Also, this was the 3rd time the appointment was rescheduled. It was understandable each time and the person who called was always helpful and polite."
ginger J.
jackson, mississippi
"He never brought any tools in to ck inside just a flashlight"
thomas W.
jackson, mississippi
elizabeth W.
brandon, mississippi
"I think yall already know what yall have done at my home & how I feel. I have been very vocal about everything. Thank goodness for Lance trying to get me happy."
robert C.
brandon, mississippi
"The 2 tech's did a great job in getting the A/C back up and running."
dianne N.
jackson, mississippi
"Water heater was replace. Hot water to the kitchen is not much better (I'll live with it). Lance was going to come seal the vents on Friday, 9/3 but rescheduled for Tuesday, 9/7. I wanted but her never showed or call. I am sealing off the vents."
james W.
madison, mississippi
"Joshua was very professional and very nice and knowledgeable person to work with, he explained a lot of things about the unit. Great employee for your company."
hazel S.
ridgeland, mississippi
"Service was good, quick, and timely. All my questions were answered. The technician was neat clean and courteous.."
kevin B.
ridgeland, mississippi
"The professionalism that Lorenzo exhibited was phenomenal."
brian P.
madison, mississippi
michael M.
jackson, mississippi
"It took two visits to resolve the same issue."
florida prop.inc. P.
canton, mississippi
eric U.
flowood, mississippi
"System still not fixed. At least a little cooling before, now none."
melissa O.
pearl, mississippi
bob N.
brandon, mississippi
ms campbell C.
jackson, mississippi
"Ya,did a great job.."
joseph W.
brandon, mississippi
"We were told that Comfortech was installing the same tonnage unit that we had which is a 4 ton. Only when the installers gave me an installation sheet for me to sign and they left did I see that they actually installed a 3 ton unit. I called Blake, but he did not call me back. The installers, however, did a good job and were very professional and polite. We did not get the unit we were told we were purchasing. Something must be done to rectify this situation."
jill M.
madison, mississippi
"Did good work clearing the clog if the condenser drain. Except the clog only moved further into our plumbing. Needed a plumber to clear that."
jerry B.
flora, mississippi
"Did a good job and knew what he was doing."
mr breedlove B.
brandon, mississippi
john H.
florence, mississippi
"After service, Lorenzo provided me an update on the status of my equipment and reassurance it was functioning properly"
judy B.
jackson, mississippi
"Colby helped me decide on exactly what I needed by giving me choices, and he was very professional and helpful. Billy and Damere did all the installations and did a wonderful job. I was very impressed with their work ethics, and the fact that they were always on time. They were experts in their field, and also had a very good sense of humor."
richard A.
raymond, mississippi
"Told me the compressor was bad. $2500.00 or could buy a new unit with monthly payments. Got a second opinion the next day. Compressor was perfect & just had a bad switch. $140.00 for the repair. Working perfectly. Misdiagnosed & misled. Will never call again."
barbara P.
brandon, mississippi
"Keith is very nice."
lynn B.
canton, mississippi
peggy M.
jackson, mississippi
"Technician was on time and very polite and professional."
christoph K.
clinton, mississippi
"The sales rep and the technician fixed the problem but they also constantly communicated with me the problem, solution and tge times they would be able to address the issue. The process was easy and efficient"
elizabeth D.
camden, mississippi
"How professional both the technicians and the consultant were. Both really understood my problem and went out of their way to get my family air and I thank them so much."
gerald W.
madison, mississippi
"Lorenzo was very knowledgeable about his work and very pleasant to be around."
eve B.
brandon, mississippi
jean M.
pelahatchie, mississippi
"He immediately identified the problem, and fixed the sensor quickly."
mr cunningham C.
jackson, mississippi
"Easy fix but they did it quickly"
pam J.
ridgeland, mississippi
ida H.
byram, mississippi
"Was on time, Repaired my hot water tank"
louise C.
jackson, mississippi
"Did a great job but someone needs to come back to secure the low voltage as they promised."
bart M.
brandon, mississippi
bessie T.
jackson, mississippi
kevin N.
florence, mississippi
"After a phone call telling me that the technician that had come to my house no longer works for the company, I was promised a follow up visit to correct the problem. I told the guy on the phone that the problem is that you dont show up when you are supposed to show up. He assured me that that they would be on time and begin to correct my issue. My window was today between 4pm and 6pm. At 5pm, I get a call from the same guy that promised that they would be on time to tell me that would be up to 2 hours late. Ridiculous."
peggy K.
pearl, mississippi
"They all were professional and courteous. They are a valuable resource for your company."
willie R.
jackson, mississippi
"A little later today. It was good because weather been hot"
lila J.
brandon, mississippi
"Keith was very knowledgeable and patient when he provided the service and explained everything as he went through the procedure."
mrs oatis O.
clinton, mississippi
latrisha H.
ridgeland, mississippi
arthur P.
brandon, mississippi
"Prompt service, awesome crew"
howard W.
madison, mississippi
"Professional and friendly."
barbara S.
madison, mississippi
richard L.
jackson, mississippi
"Problems and recommended solutions were well presented."
daphne C.
ridgeland, mississippi
jimmy R.
ridgeland, mississippi
"did not inform ower of what the Co was going to do to fix the problem"
diane M.
ridgeland, mississippi
eddie P.
richland, mississippi
"The Tech always does a good job."
mr dent D.
terry, mississippi
gene M.
canton, mississippi
timothy W.
brandon, mississippi
"Lorenzo always knows what he is doing"
kevin N.
florence, mississippi
"Didnt fix the problem, but said you guys would schedule something next. It is now Friday of that week, and I havent heard a word from you. Very disappointed."
charles G.
brandon, mississippi
juanita L.
yazoo city, mississippi
"Per this message the repair is still working properly."
gerline J.
terry, mississippi
"It was satfied"
clay H.
pearl, mississippi
"They came out late at night to fix a leak. They were very nice and professional. They did a great job!"
mr crain C.
forest, mississippi
"Efficient work"
stephen M.
madison, mississippi
"Job got done ahead of appt schedule. Cost was reasonable."
judg peterson P.
jackson, mississippi
"He was on time, professional, friendly and did a good job"
theron pace P.
jackson, mississippi
brandon H.
pearl, mississippi
wilburn D.
pearl, mississippi
fairview of jax llc L.
jackson, mississippi
"Anthony completed requested service and communicated effectively status and follow up."
george W.
terry, mississippi
"They were professional, polite and friendly. They explained what they did."
adrienne D.
madison, mississippi
"The 2 technicians that came were not professional. When they first arrived, they immediately said, "We're the only 2 technicians today and we got our customers out of the way. You are the first non-customers that we came to see and we have 18 more non-customers." Then they had to leave because they left a tool, they needed, at a residence in Ridgeland, MS. They proceeded to look in the attic where my furnace and water heater are. Then they looked at the unit outside. They came back in and told me that my unit was dead and needed a new one. They said it would not turn on at all. They further said that the unit was no longer being made and that the company was sold. Then they quoted me prices for a new unit. The next day, I got a second opinion. Another heating/cooling company came out. Looked at my unit and fixed the issue immediately. A part had gone out and they replaced it. I felt like your technicians did not care about me or my situation (it was 90 degrees inside my house) because I was not a customer. I feel as if they just wanted money."
dwight G.
crystal springs, mississippi
vic B.
jackson, mississippi
"Tried to write a review on Google but do not have a Google account. Bailey McMillan came out at 5:30 pm Thursday afternoon. Quick diagnosis, air back on in 15 minutes. Very professional. Great representative for ComforTech!"
mr thomas T.
byram, mississippi
"Technician was very courteous and professional explained everything,called when he was on his way arrived on time and did a great job"
pam J.
ridgeland, mississippi
"Same day service was an amazing customer service value"
mrs oatis O.
clinton, mississippi
harvey M.
ridgeland, mississippi
strain T.
clinton, mississippi
"nice, informative, punctual"
deborah T.
pearl, mississippi
"The appointment was to change the internal filter. The filter was not changed. On purchasing the system the changing of the filter every six months was "part of the plan" Unit is eleven months old with the original filter."
gerald W.
madison, mississippi
"Very patient and gracious answering our questions ."
tommy M.
terry, mississippi
"Technicians were excellent. The call center failed: 1: communication difficulty. 2. I specifically requested a plumber and a A/C Tec was sent, delaying needed plumber service for two days. Please provide me local service call representative for prompt service. If this continues to be a problem I well find another service provider."
burnett R.
jackson, mississippi
randy S.
clinton, mississippi
mary Y.
brandon, mississippi
"Pompt polite technician"
larry M.
jackson, mississippi
"Lorenzo was very informative and polite in telling us what they were doing!"
george J.
madison, mississippi
"Polite, timely, thoughtful."
barbara W.
brandon, mississippi
"Efficient, courteous & informative"
bart M.
brandon, mississippi
john T.
terry, mississippi
"Coby better technician came to my house and Terry Mississippi on a Sunday to diagnose what the problem was with my air conditions they explain exactly what was happening to my unit major problems."
archie H.
ridgeland, mississippi
"All went very well."
dr. rubel R.
brandon, mississippi
robert B.
raymond, mississippi
"i watched him i doing some of his maint. and i believe he knew what he was doing. and was a real nice young man to ."
stan P.
ridgeland, mississippi
"Technician arrived early, which was GREAT, only issue is I did not get my emailed receipt and explanation of service."
john W.
madison, mississippi
"Tech rep (Conner) was able to resolve my problem quickly, then explain it to my satisfaction."
ann E.
brandon, mississippi
"they were on time and were very professional!"
angela E.
vicksburg, mississippi
"Andrew was on time & did the inspection & Replaced a filter & then spent time explaining services that would help keep my air conditioning working properly."
gary P.
pearl, mississippi
"Great service and didn't brush off concerns based on little to no inspection like the last company I used."
michele B.
jackson, mississippi
jerry R.
pearl, mississippi
"Reliable, knowledgeable and did a great job."
royce S.
madison, mississippi
sandi O.
ridgeland, mississippi
willie T.
jackson, mississippi
angela M.
jackson, mississippi
kristen B.
brandon, mississippi
justine S.
brandon, mississippi
"He removed wasp's nests I did not know I had by the outdoor units and he locked my door that housed the unit."
robert W.
utica, mississippi
"He was nice, kind, considerate, very knowledgeable and just down right great Couldn't have asked for better!"
elizabeth B.
jackson, mississippi
jimmy A.
madison, mississippi
"I had an appointment for a tune up and to clean the coils. Andrew did all that and then told me I needed a new capacitor. So I purchased one. Once Andrew was thru I left my home and returned to a house that was 82 degrees inside. I am not blaming Andrew, but I called the conform tech number and got David on the phone as he said a technician would call me when he was headed my way. It is 11:00 pm and still have not heard from anyone. David told me that there was a technician on duty. Jimmy Anderson."
jade E.
raymond, mississippi
daphne C.
ridgeland, mississippi
"I am satisfied. However, the technicians were supposed to remove the oldest unit that had been previously uninstalled, but it was left. I now have two units not in use sitting outside my house. They were also supposed to return this week to instal a gutter that was not installed at the time of service. They have not returned"
anna L.
ridgeland, mississippi
"Great work, good communication."
woodrow W.
madison, mississippi
"The technician was on time and knew what he was doing!"
lauren W.
jackson, mississippi
"Technicians were knowledgeable and thorough."
paula W.
madison, mississippi
"The technician, Lorenzo, was great, the best tech weve had from Comfortech. Have used Comfortech for a long long time and some techs have been good, some not so good but he really stood out. He explained everything he did, everything he found in a professional manner. Give him a raise!!!!!!!"
edward M.
jackson, mississippi
"Never received copy of work performed or receipt of payment."
paul R.
brandon, mississippi
jimmie T.
jackson, mississippi
"Simply because he did a good job of checking to make sure every thing was working just like it should."
margaret H.
raymond, mississippi
"Both Men were very professional"
kimberly M.
madison, mississippi
"Very courteous and understanding of my issue and explained everything to me"
tim L.
brandon, mississippi
"Knowledgeable tech very helpful"
robert S.
brandon, mississippi
"I would provide a rating if they showed up, but never showed up or called. We had to call, but still haven't heard from anyone at Comfort Tech."
herman C.
jackson, mississippi
"The technician was very professional, respectful, and explaining the issues that we asked about in the A/C unit."
anita P.
ridgeland, mississippi
mr marchant M.
jackson, mississippi
"Hard to contact local representative. Was told receipt & summary of visit was to be emailed, never received it & person I talked to about it never followed up."
mary H.
brandon, mississippi
"Jeremy was trying to Hard to sale us Repairs that we did not need. I told him we were on a fixed income but he was trying to make a sale."
jamie M.
madison, mississippi
"Technician was prompt with arrival, worked extremely hard all day without complaint, and got the job done."
stephen C.
jackson, mississippi
george H.
ridgeland, mississippi
ginger H.
jackson, mississippi
"First time service was scheduled-did not show up....after the fact I was notified this was scheduled in error...NO APOLOGY!!!!! Second time, technician was 2 hrs late showing up within window with NO call to keep me informed....I had to call Comfortech to ask where they were. When technician came to house, he was very nice and efficient."
john J.
canton, mississippi
"Very professional very.courtesy"
james S.
flowood, mississippi
"Good job in timely manner"
mr johnson J.
jackson, mississippi
"The entire experience was good except no notification for being late to my appointment, as a physician its tough to be away from my practice and each hour is very expensive to me and a detriment to my cancer patients. I can make appointment times but truly need communication when the appointment is at least an hour late, requiring me to call to see what was going on"
willie W.
jackson, mississippi
"He came did his job and was friendly. Made sure everything was working correctly."
jhaimee B.
jackson, mississippi
"Gave us excellent diagnostics that were not provided by a previous company. Our technicians, Allen-Michael, Lorenzo, Andrew, Bill, Eric, Greg and John were friendly and efficient."
anna L.
ridgeland, mississippi
"Technician did a great job AND communicated very well!"
ralph M.
madison, mississippi
"The tech was great but it appears that a salesperson was with him also and pressure was put on us to buy a total new system. The diagnosis appeared to be incorrect after I had another ac person come out. Also we called Sunday around 07:30pm and tech did not arrive until Tuesday around 05:30pm. Tech did get system back running but lead us to believe it needed replacing. All proposals/estimates to repair were hand written on a not pad with no specifics of what was needed. Very unprofessional. Bot the sales person and tech were very nice through out the process though."
lynda P.
bolton, mississippi
"Technician was pleasant, on time got the job done."
laura cannon C.
canton, mississippi
"I dont remember his name but he was very professional and kind"
charles B.
morton, mississippi
sarah B.
madison, mississippi
"We were pleased with their professionalism."
mary A.
madison, mississippi
herman C.
clinton, mississippi
"Because you have been here twice and still have one more time to come to do what was set up for one visit. That means we have to arrange 3 days to hang around the house and be home when you come."
wallace C.
brandon, mississippi
"Very professional"
pat H.
jackson, mississippi
kathy M.
madison, mississippi
steve D.
brandon, mississippi
"this was not a "tune up" this was a check up and sales pitch. The prices for repair were far too high"
jim B.
jackson, mississippi
"I'm not sure if my service was done or not. All the technician wanted to do was "up sell" on products and services."
katina W.
jackson, mississippi
"He explained everything in terms I could understand."
michael S.
brandon, mississippi
"Great Communication from Taylor on his arrival and service expertise"
walter W.
brandon, mississippi
"Summer Inspection per Maintenance Agreement"
portia T.
brandon, mississippi
shane B.
brandon, mississippi
"Came out late and verified everything and ensured I understood everything as well as gave me information about the system."
paul N.
morton, mississippi
william F.
brandon, mississippi
"As expected"
alisia E.
byram, mississippi
mack R.
florence, mississippi
"Was very professional and friendly. Made sure it was completely working before he left."
sueann P.
brandon, mississippi
"Responded quickly and addressed our concerns. I explained that we were unhappy about another scheduled appointment that a technician failed to show for and did not call. Brad did his best to raise our expectations."
judg peterson P.
jackson, mississippi
"The technicians who came to my home were very friendly and nice people. Turned out there was no repair issue a switch hadn't been reset after the last service inspection."
ms buckley B.
ridgeland, mississippi
"They came in and done a professional job and was very nice"
mrs denham D.
jackson, mississippi
"You came and done the job well"
tina D.
pearl, mississippi
barbara B.
bryam, mississippi
jack G.
terry, mississippi
corey B.
brandon, mississippi
"Im still waiting on feedback for my quote."
lawrence M.
brandon, mississippi
"Fixed it."
linda K.
brandon, mississippi
"Knowledgeable"
lila J.
brandon, mississippi
"Christopher was very knowledged when he arrived to resolve my backed up plumbing. In addition, Christopher was professional and pleasant"
mary L.
jackson, mississippi
"Good customer service, provided information and they were well informed with the task of a technician."
eugene B.
madison, mississippi
larry T.
madison, mississippi
"Both guys , technician and Co. Rep were professional and personable. The tech, Tolar, was proficient and expedient with his maintenance task. Jeremy was professional and extremely knowledgeable about your Advantage Plan, and gave us some essential advice moving forward. Were looking forward to meeting with Jeremy soon."
april S.
pearl, mississippi
kelvin B.
canton, mississippi
"The guys came in did their job answered questions when I asked ."
sandy P.
madison, mississippi
"the service technicians were great. calling for the appointment was not. both times i called i got 2 different plans on my account"
richard L.
jackson, mississippi
gary J.
madison, mississippi
"Except for the fact that one of my units that was cooling fine before the visit hasn't been cooling since the visit, I would have been satisfied. The technician was very nice and efficient. Now I'm trying to get through to report the problem and can't speak to a live person!! I find endlessly holding to get an appointment for service a huge annoyance. You are in the customer service business and need to be accessible, just like the rest of us in our businesses!!"
marc P.
richland, mississippi
mike S.
florence, mississippi
"Very knowledgeable, polite, and answered all questions when asked."
eddie C.
jackson, mississippi
gregory C.
jackson, mississippi
"I never give a 10"
christine C.
madison, mississippi
barbara matteis M.
florence, mississippi
"Jerry Foshee and Victor Natar were very professional. They fixed my leaking kitchen faucet (which was put on December 1 by y'all). I was very pleased with Jerry and Victor."
c. redding R.
madison, mississippi
"Efficient and friendly service employee."
marlon F.
jackson, mississippi
"His focus & attention to details plus his comments telling why this issue might have happened"
robert C.
madison, mississippi
robert F.
port gibson, mississippi
"Fast and easy"
james C.
madison, mississippi
"Taylor found the issue, and explained it easily. He was thorough and quick."
mr dalehite D.
jackson, mississippi
"Very efficient technician, very professional and courteous"
walter W.
brandon, mississippi
tony I.
pearl, mississippi
"Very knowledgeable of the problem with my air conditioning"
trueville B.
utica, mississippi
john P.
madison, mississippi
"No one showed up on day 1, and finally had to call in on rescheduled day 2."
beverly C.
clinton, mississippi
"Informative, friendly, and efficient"
douglas P.
jackson, mississippi
"Arrived on time and performed a thorough inspection of our three units"
tom/elisa M.
madison, mississippi
"Chris and Victor were professional and courteous in every way. They came to fix our problem asap as they could. Our new hot water heater is doing it's job well done."
john G.
canton, mississippi
"Techs were very knowledgeable and helpful."
walter C.
jackson, mississippi
"He did the job he came to do with no complications"
attila S.
brandon, mississippi
"Ezt a faszságot igazán kihagyhatnátok."
elizabeth H.
richland, mississippi
vic B.
jackson, mississippi
"Efficient and professional"
wade M.
pearl, mississippi
"Tech arrived unprepared; I had to furnish a step ladder and hose(only hose tech had was too short)"
william G.
jackson, mississippi
"prompt, polite, efficient"
james S.
jackson, mississippi
"Keith presents himself as a gentleman and a professional technician. He does his work well. He gives recommendations for repairs or potential problems to be aware of that may need attention in the future."
jeffery A.
raymond, mississippi
"The Techs were very knowledgeable about the service"
judy H.
madison, mississippi
debbie wolfgram W.
jackson, mississippi
debbie W.
madison, mississippi
"Tech Tour/Steve said that the allery filter was dirty. BUT no one changed it."
elizabeth R.
pearl, mississippi
"They let me know everything that was going on and being done"
henry W.
madison, mississippi
"Arrived on time. Very courteous to me and answered my questions. Good job."
jebba C.
clinton, mississippi
"My appointment was scheduled between 10-12, but I did not receive a call until after 6:30 that the technician could be on his way."
mr speed S.
jackson, mississippi
"Checked every thing out."
pete G.
madison, mississippi
richard R.
jackson, mississippi
"Very polite, helpful, and offered a quote on a part that might need replacing."
mrs denham D.
jackson, mississippi
"So far things are going just fine."
martha B.
madison, mississippi
"The staff if always polite and delightful but every time they come they never have what they need so they temporarily fix problems and promise to return... but they don't return"
tommie G.
brandon, mississippi
"Professionalism"
binh V.
brandon, mississippi
mary E.
brandon, mississippi
doris J.
jackson, mississippi
"Very satisfied Friendly"
david M.
pearl, mississippi
"Jerry was very polite and helpful answering questions."
rebecca Y.
jackson, mississippi
william T.
brandon, mississippi
"Very polite"
richard L.
jackson, mississippi
robert F.
port gibson, mississippi
"Because he never unplugged the bad heating strip and heat coming through the vents when nothing is on"
carole K.
jackson, mississippi
"We have used Comfortech for years, and have always been pleased with the services provided. The technician who came yesterday, Tolar (don't know his last name) was very kind and helpful"
paul R.
brandon, mississippi
walter C.
ridgeland, mississippi
james B.
madison, mississippi
"Poor communication. Technician just called on Monday morning saying Im on the way. Never set up appointment. The technician set up appointment for Wednesday at 9:15 at our request so my wife could get ready for work and gone before the technician arrived. A different technician shows up at 8am. Exorbitant price for warranty repair. Our HVAC system is less than 5 years old. The evaporator coil should not have started leaking at less than 5 years. This was supposedly covered by manufacturers warranty but we were responsible for labor. $850 is way, way too much for 2 hours work. I am sure the cost of the evaporator coil is included somewhere."
jeffery K.
vicksburg, mississippi
"They were very professional."
tyler H.
morton, mississippi
"Very professional and thorough"
dale M.
jackson, mississippi
"The technician was very polite and did what he was suppose to do in a timely manner."
christine C.
madison, mississippi
mr poole P.
brandon, mississippi
robert C.
brandon, mississippi
"On time and very professional"
kim P.
brandon, mississippi
"I feel Brad was knowledgeable about the service he provided. Most important, I feel he was honest and trustworthy about the services I received."
gerald F.
madison, mississippi
"All my questions were answered satisfactorily."
karrington L.
brandon, mississippi
"Great service. Only issue is that my thermostat no longer works after install was done. Discovered 2-3 days afterwards"
mike S.
jackson, mississippi
"he did a good job"
william F.
pearl, mississippi
"Very Good Service."
mr johnson J.
jackson, mississippi
courtney M.
pearl, mississippi
"The only reason I was not completely satisfied is because they were at the house from 8:45am to 9:45pm and we still did not have air conditioning overnight that night. However, they got to the house the next day around 10am and stayed for an hour and a half and our A/C is wonderful now."
randall W.
brandon, mississippi
john J.
flora, mississippi
mr ewing E.
madison, mississippi
"professional service, quickly performed and provided a detailed explanation of findings."
nita M.
florence, mississippi
alexis R.
madison, mississippi
"Fit us in last minute to the schedule. Thank you."
mrs jaunita V.
madison, mississippi
"VERY NICE AND POLITE APOLOGIZED FOR BEING 3 HOURS LATE FOR MY APPOINTMENT."
emily C.
brandon, mississippi
"All of the technicians who recently came out were very professional and thorough with their qork"
bernhard R.
madison, mississippi
johnnie T.
jackson, mississippi
alison C.
harrisville, mississippi
"Austin performed thorough & complete inspection of the heat pump."
kimberly M.
madison, mississippi
"Solved my problem quickly and made sure we were taken care of."
mr mozee M.
jackson, mississippi
"great service, comprehensive inspection"
glenn/barbara A.
brandon, mississippi
"Technician, John, was very nice and explained everything he had done and that a new filter was needed in the unit. He made an appointment for the next morning to take care of it."
elizabeth W.
madison, mississippi
mary C.
ridgeland, mississippi
"Corry was professional, caring about my problem."
marshall R.
madison, mississippi
a williams W.
brandon, mississippi
"Thorough Inspection and visit. Very personable"
mary holliday H.
brandon, mississippi
"Great professional service"
clara T.
jackson, mississippi
"New guy, after servicing, said everything looked good. Not sure if air filter was checked."
michael M.
jackson, mississippi
"The technician was very proficient & handled himself professionally with respect for our home."
michele B.
jackson, mississippi
"Fixed my problem/issue in 5 minutes. However, the person who came on March 2 for regularly-scheduled maintenance was the one who created the problem by leaving the wires to the A/C compressor unattached. So YAY for the current guy and BOO for the previous guy."
jacqueline D.
canton, mississippi
ms sadie F.
crystal springs, mississippi
anita D.
ridgeland, mississippi
"Tech & sales were personable, professional, knowledgeable; Installers, Billy & Eric were great ---same as above; installed new furnace on rainy day; they were respectful of my home, making sure not to damage carpet; had a wonderful and positive attitude about their work."
helen B.
jackson, mississippi
"very professional and respectful of my house"
phyllis P.
brandon, mississippi
"Connor has been to my home twice. He is always very thorough and courteous"
ed W.
jackson, mississippi
kathryn O.
brandon, mississippi
james B.
madison, mississippi
"The technicians seemed knowledgeable and competent enough but were late, for the second time."
kevin A.
clinton, mississippi
james P.
ridgeland, mississippi
"The crew were acquainted with my system. Were very polite and professional."
marcia M.
brandon, mississippi
"Jerry was the best ever! He was so nice and polite and very through."
jane G.
brandon, mississippi
"Thorough, considerate, and knowledgeable"
henry J.
madison, mississippi
"The hard work to install our water heater."
george P.
jackson, mississippi
earsie S.
pickens, mississippi
riley A.
madison, mississippi
"Chris and Jerry were both prompt to call and address our issue. When Chris came he was thorough and helped us understand our options. Courteous as always."
william M.
raymond, mississippi
"I received fast and courteous service"
roger P.
jackson, mississippi
"Justin has done a great job responding to our problem. At some point a couple of months ago a routine service call was done at our home. We have been using Comfortech for years. Apparently at this service call they did not check the refrigerant in our air conditioner and as the weather warmed the air ran some much that an ice block formed somewhere and water began leaking into our bathroom from the ceiling. We also had a leak to the outside of our house near our bathroom. I called and Justin came followed by Chris and then Josh. Chris did some work to fix some plumbing problems and Josh figured out where the leak was and did some things to stop the leak. All of these guys did a great job but the problem was initially that during a routine check of our system someone failed to check our freon. That led to water damage and hours of calls and visits to our house that still haven't been corrected."
ms herren H.
madison, mississippi
"On time; very courteous; very professional"
ryan B.
madison, mississippi
"Salesman Blake & Tech Chris S came out to give a quote on new HVAC system. Chris quickly located the problems with the air handler inside and it ended up more cost efficient to get a new system than to repair our existing one. Although the quote to buy a new system outright was a little higher than the other two companies we consulted with Blake sold me on the Advantage program. Long review short...Basically financing a new system would be within $10 a month of the Advantage program in which the equipment is leased and any problems the system may incur are Comfortechs responsibility. I ended up calling Blake 3 or 4 times with questions before committing and he was able to answer and help me each time."
mrs brunson B.
jackson, mississippi
"Chris explained my problem and my options. He was on time and efficient"
susan S.
clinton, mississippi
"Im not interested in the Advantage Program, yet every time someone comes, I have to hear about that particular program. I decline every time"
claudia B.
ridgeland, mississippi
"Easy to talk to, patient, explained things nicely"
robert N.
brandon, mississippi
"The initial work that was to be completed was just a routine maintenance check-up. The technician blew some sort of wiring at the check-up and had to come back out the next day to repair the damage. Apparently, this wiring blew due to the incorrect installation by a Comfortech technician a couple of years ago when I purchased the unit. The next day, the same technician came out, and after two hours and another technician coming out, they finally repaired the wiring. It was incredibly inconvenient. My tenants did not have air conditioning one night, which isn't too bad, but would YOU like to not have a functioning air system in your house? Probably not."
howard W.
madison, mississippi
"Efficient and professional. Spent time checking our system."
dorothy D.
brandon, mississippi
"Because I do not have hot water enough to take a shower and you have failed to either fix the hot water heater or replace it!"
ginger H.
jackson, mississippi
"Arrived on time, efficiently diagnosed problem and fixed it"
thomas W.
jackson, mississippi
"He checked everything out to make sure that my units are working properly."
mr anderson A.
brandon, mississippi
"X"
richard P.
madison, mississippi
"Both technicians were thorough and knowledgeable."
kalvin M.
brandon, mississippi
"Great communication from associate."
olen B.
jackson, mississippi
"I am not a technician so I'm not qualified to make that judgement."
raouf D.
ridgeland, mississippi
tylois W.
canton, mississippi
"No service was provided came and did nothing"
lamar M.
flowood, mississippi
"We are very happy with the care we have received with the services that have been provided us."
jennifer H.
jackson, mississippi
"He was on time. He was nice. He took his time and did everything by the book."
ladora P.
jackson, mississippi
"Technician very cordial and helpful."
mr russell R.
jackson, mississippi
"My account information was wrong and mishandled. Still dont know if I was charged correctly. I do know they called the office to check on my status and were lied to directly on the phone."
ella windham W.
brandon, mississippi
"On time and did what he said he was going to do"
randy S.
clinton, mississippi
stan P.
ridgeland, mississippi
attila S.
brandon, mississippi
"minden fasza volt."
marie B.
pearl, mississippi
"Worked steadily to complete the job!"
george R.
vicksburg, mississippi
"Explained service"
tiffany J.
jackson, mississippi
sandy B.
ridgeland, mississippi
"Chris was personable, helpful and on time!"
mack R.
florence, mississippi
"Very friendly and nice doing a great job ??really enjoyed having them in our home"
mrs nimox N.
jackson, mississippi
richard M.
jackson, mississippi
"Because they came to my house and sit at my unit in the back for about 40 minute then they told me I needed Freon,They did a team game on me and I didnt like it"
ed D.
madison, mississippi
"Good service and communication from field personnel as opposed to lack of communication from the office"
robert W.
utica, mississippi
"The service technicians were great. This last visit they were a 10 as far as troubleshooting the problem and realizing that we have had issues since the system was first installed on April 13, 2015. They ALL agree that something needs to be done to rectify the problem . Whether or not they are able to get help for us will depend on whether we are "happy" or very "dissatisfied" with Comfortech! Answering the next questions will depend totally on the outcome of what Comfortech is willing to do to "make right" what has been an issue since day one! So, Depending on that, the answers are impossible to rate. The answers to questions 3 and 4 will either be a 1 or a 10 depending on the outcome. Therefore, I will give them a 5 rating. The technicians themselves are great but the company backing them is what is in question at this point. Given that, I will answer the questions below (except 3 and 4) based solely on the technicians and the service they provided on March 4th 2021."
nelson B.
brandon, mississippi
"on time, polite"
gilbert loon L.
jackson, mississippi
"Josh and Steve came on a Saturday evening. They were very thorough, and fixed the problem. Josh came back on Wednesday to make sure all was still working. He volunteered to do that."
melvin R.
madison, mississippi
james S.
flowood, mississippi
william M.
jackson, mississippi
"Andrew is very professional and respectful of my home."
devine T.
jackson, mississippi
"The service was great."
trudy J.
byram, mississippi
tom S.
raymond, mississippi
"Because 3 weeks ago you came and spent a little time and didnt fix the problem of the unit blowing cold air shortly after being turned on. Then a representative came and after looking and checking the unit he told me that the auxiliary power had never been turned on. I dont feel I need to pay this $99 for this time since because you didnt fix the unit last time. Thank you!"
woodrow W.
madison, mississippi
"Very qualified and did an outstanding job."
patricia S.
madison, mississippi
"Connor Sudduth completed my annual inspection of my AC/Heat system on 2/25th. He explained everything he was going to do. He fully explained what issues he found & how he would repair them & what the cost was. Very professional, personable, & knowledgeable. I appreciate his expertise. Hes awesome. Thank you."
john grenn G.
jackson, mississippi
"Our heat doesnt work. Its been set at 65 for an hour, and the house is still 60, the unit is not running. Ive had someone come check it out 4 times now, and everyone has said it works fine. After initial installation, we found a ton of screws in the driveway (and cigarettes), asked them to come clean it all up. This past weekend, we found one in a car tire and had to pay for a replacement tire. The initial install involved them making a giant hole in the garage to run the units line through. They sent a guy to fix it but he said they installed it wrong and it will all have to be redone. Its been raining a lot, so they havent been able to come fix it. Now I have a giant hole in the wall that is getting rained in a lotworried about mold now once it is closed up."
heather D.
florence, mississippi
"Quality, attention to detail, price and efficiency"
johnny S.
brandon, mississippi
"Unit was put in about a month ago it is broke down twice couldnt get service out one week without heat during the coldest week of Mississippi weather no its broke down again and cant get cold call service two days ago and still no response We pay 259 a month for the service and for a brand new unit to have this much problems is beyond belief so far the service has sucked"
mr miller M.
ridgeland, mississippi
"All was good except that they did not have the proper filter for one of the units. He said they would be back on Friday (two days later) and they never called or came by. I'll end the survey with "5" values across the rest of the questions here pending that result."
ron H.
madison, mississippi
"Originally the tech hooked up water lines wrong. Conner discovered and corrected."
bob H.
madison, mississippi
martha B.
madison, mississippi
"It took so long to get someone here. I know it was ice and bad weather but that is when there would be the most need for heat!!!!"
ms eddy E.
madison, mississippi
"They came out and told me we needed a few parts and then made an appt to meet with my husband and he never showed."
mr dent D.
terry, mississippi
"The were very professional and explained all they did to us."
ms sharman b S.
brandon, mississippi
ann E.
brandon, mississippi
"Our water heater was leaking and the response was very quick. The technician came out within 1 1/2 hours and was able to install a new unit the next morning. He was courteous and professional. We are very happy with Comfortech."
oscar M.
jackson, mississippi
"Andrew was professional and knowledgeable, he took time and explained every thing that he did to my system."
barbara D.
florence, mississippi
"I have had a new kitchen faucet put in by Chris. I was so satisfied with everything he did for me. He also helped me SO MUCH because my water pipe burst due to the recent winter weather event with temps nearing 0 degrees F. He was beyond helpful with the water pipe situation."
judy H.
brandon, mississippi
"Fixed the problem was friendly and polite"
mr walker W.
brandon, mississippi
patricia K.
terry, mississippi
"Great service"
sally P.
ridgeland, mississippi
"Always prompt service"
ida P.
jackson, mississippi
"very professional"
a williams W.
brandon, mississippi
billy brann B.
ridgeland, mississippi
"Arrived over 2 hours late."
mr breedlove B.
brandon, mississippi
ray G.
jackson, mississippi
"Because Keith arrived earlier than expected and took care of business and was very respectful. Keep up the great work young man."
marion H.
madison, mississippi
"Great professional service"
barbara P.
madison, mississippi
claudia M.
brandon, mississippi
"Very professional"
dwight B.
brandon, mississippi
dr. rubel R.
brandon, mississippi
paul R.
brandon, mississippi
mary D.
raymond, mississippi
"Missed their appointment with out any explanation. Had to call to get rescheduled."
winnie F.
jackson, mississippi
charles B.
byram, mississippi
"They were on time, honest, and thorough. We could not ask for more!"
laura B.
raymond, mississippi
"Excellent delivery of product. Very personable and knowledgeable."
edward W.
jackson, mississippi
"He came in with work on his mind,and did a good job"
bob N.
brandon, mississippi
"Very polite and super technical employees"
timothy W.
brandon, mississippi
"Tech said and did what he said he was going to do."
jimmy B.
brandon, mississippi
mr mercer M.
madison, mississippi
aneki B.
clinton, mississippi
"Andrew was thorough and took time to answer our questions."
ed W.
jackson, mississippi
"Excellent workmanship."
judith S.
jackson, mississippi
roberta P.
jackson, mississippi
"Damene and Joseph followed the safety procedures viewed in the video. They called before they arrived, Both were professional and had a good attitude. They cleaned up after they were finished."
william U.
canton, mississippi
"Courteous and competent"
kenneth C.
jackson, mississippi
"Joshua took time to evaluate weaknesses in my system that could both impede performance and cause damage over time. As a result, resizing of some ductwork was necessary and now my system will perform optimally."
gilbert loon L.
jackson, mississippi
"Andrew and Kolby were great and both very professional. Andrew stayed and finished the job and explained everything we needed to do in detail."
roberta P.
jackson, mississippi
"Followed Covid-19 video safely practices - Answered our questions Suggestion: Appointment Confirmation should include the word "between" 11 am and 3 pm instead of "at" 11 pm and 3 pm"
deloris R.
jackson, mississippi
patricia S.
madison, mississippi
"Your employees Foshee & McLin were both professional & personable. They told me exactly what they would be doing to descale my tankless water heater in the attic & their follow up with my faucets inside. Hope they are the team to repeat that service next year."
kenneth S.
brandon, mississippi
"The service from the technician was great. MANAGEMENT seems to not have prepared him properly for the visit. We have an advantage plan which included replacement of the high efficiency filter cartridge and supply of the prefilters yearly. The technician had apparently not been informed to have these items with him anf had to come back with the HE filter cartridge later in the day and has not yet supplied the 24x18x1 prefilters."
patricia S.
madison, mississippi
"Jerry Foshee & Ryan McLin arrived when they said they would, completed all maintenance plus more than I was expecting (checked for leaks & working status of all faucets) & were both professional & personable."
sheila W.
clinton, mississippi
"The only reason I said 9 instead of 10 was because we had to get someone out after the installation because of holes in the wall. That person (Allen ??can't remember last name) fixed the places well but left a big mess of spackling and paint drippings on my floor and sink. He also did not wear a mask."
ronnie B.
byram, mississippi
brenda D.
madison, mississippi
"Did not hear from tech until 15 minutes before my appointment window was over."
darrell M.
chelsea, alabama
"Dennis J did a great job doing my maintenance and very efficient and courtesy"
james D.
jackson, mississippi
"They did exactly what I wanted, did it fast and did it properly. What more could you ask?"
johnathon D.
madison, mississippi
"Courteous and professional"
lakeview home H.
vicksburg, mississippi
"Technician was professional."
judy M.
ridgeland, mississippi
"Long time user"
jerome B.
jackson, mississippi
"Service Technician did an excellent job."
mac W.
clinton, mississippi
"Courteous and professional. Quickly fixed the problem"
clinton S.
jackson, mississippi
"They went about their business without assistance from us. They explained what they would do & when finished gave us the results before leaving."
walter D.
brandon, mississippi
"ver.y knowledgeable, friendly techs, very professional"
mrs magee M.
byram, mississippi
"Professional"
howard W.
madison, mississippi
"Efficient/Professional"
rosie W.
bolton, mississippi