We Can Repair Any Kind of Gas Fireplace in Jackson

Gas fireplaces make adding warmth to your Jackson home effortless. Just move a switch or press a button for direct heat.

They’re also fairly simple to use. Unlike their woodburning counterparts, there’s no need to add firewood or clean up ashes. But like any other natural gas units, these fireplaces require regular tune-ups to help them run efficiently and avoid breakdowns.

When your fireplace won’t start or won’t stay lit, the specialists at Comfortech Service Experts can help. Use our easy-to-follow tips first. If your fireplace still isn’t working correctly, let us know. We can work on any model. All of our professionals are ACE certified, which means they’ve passed comprehensive instruction to better serve you. And all of our outstanding work is supported by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several explanations why your fireplace won’t turn on. Take off the cosmetic piece beneath your fireplace to get at its parts.

1. Is a breaker tripped? Inspect your home’s electrical panel and adjust breakers as needed.
2. Is the gas running? Verify the valve is in the “open” position.
3. Is the pilot light on? If it is out, follow manufacturer instructions to reignite. Fasten the vent cap to halt drafts from extinguishing it.
4. Pilot light ignites but won’t stay on? There could be a problem with the thermocouple, a metal safety sensor that monitors gas flow.
5. Pilot light stays ablaze but fireplace won’t light? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, get in touch with us for service.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve totally cooled.
• Grinding or shrieking sounds? Have Comfortech Service Experts fix or put in a new blower.
• Strange smells? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, get fresh air in your home and get in touch with us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it heat more efficiently and avoid expensive failures. It may even help it work longer.

1. Verify your fireplace is totally cooled.
2. Turn the gas off by spinning the valve to “off.”
3. Remove the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
4. Remove the lava rocks, vacuum them one at a time and get rid of soot with the brush.
5. Clean the inside of the fireplace with a vacuum hose attachment.
6. Clean inside edges with a damp cloth. Use warm, soapy water to remove dust or soot buildups.
7. Replace lava rocks and logs in the same order.
8. Clean the glass casing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can etch the glass or cause it to shatter.
9. If you have a vented gas fireplace, take a look at the outside vent and remove debris such as leaves or bird nests.
10. Make sure your carbon monoxide detector is working appropriately.

Schedule Annual Maintenance Today

Once your fireplace is working again, enroll in regular maintenance with us. These checks can potentially discover problems before they start. We’ll inspect your components for damage. We’ll also make sure there aren’t any leaks and that pressurization levels are right.