When you want heating, air conditioning or plumbing services from Comfortech Service Experts , you will pay for the trip charge and a diagnostic fee independently. Many companies you’ve hired in the past most likely combined the trip charge and diagnostic fee, but we believe we can offer you better value by keeping them separate.
What Is a Trip Charge?
A trip charge includes the cost for a certified plumber or HVAC technician to come to your home. Often called a service call fee, this cost is the base rate for sending our technicians, equipment and expertise to your door. If you would like to eliminate trip charges in the future, you can explore joining one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee pays for the services necessary to locate the source of a problem. With plumbing, this may include scoping. During HVAC repairs, it may involve inspecting the inside of the cabinet. If you decide to use Comfortech Service Experts for your repairs, the diagnostic fee is rolled into the repair costs. That said, you are charged for the diagnostic services alone if you do not.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
In general, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee covers all the work involved in assessing the problem and coming up with a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it's absorbed into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Individually?
Some other plumbers and HVAC companies will charge a single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we prefer two distinct fees. This enables us to price our services in the fairest achievable manner.