Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh metro who told us about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her home was not wheelchair compatible, mostly because of the size of the equipment. When Jimmy learned about the issue, he wanted to remodel the Tracy family’s house to make it completely wheel-chair compatible. Unfortunately, due to the age of the home, it was going to be more work than he initially planned. Not yet defeated, Jimmy thought about turning the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Ready to get started, Jimmy began contacting local contractors, including plumbers, electricians, and building supply companies and everyone said they would be happy to help and provide services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new apartment. Two of Service Experts team members went to the house to learn more about the project and were blown away by how intelligent and friendly Kyla was and they decided they had to be involved.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 HVAC system for Kyla’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts was able to hand Kyla’s family a bill that said:

“We are more than honored to present you with a total heating and cooling system free of charge as long as we can all have a hug.”

The employees at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But it’s not over yet. Kyla’s family is trying to purchase a wheel-chair compatible vehicle to better transport their family. To learn more or to donate to the family’s van, please click through to their GoFundMe account.

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