When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many property owners begin their search for an air conditioner repair company online. While you’re on your computer, phone or tablet, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are valuable when looking for an AC repair business. Figure out which companies the people whose opinions you respect have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, determine if they’re willing to come to you for an extra cost. Carefully weigh your local alternatives before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that offers emergency services is essential if you need punctual, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to high-quality workmanship and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service most likely has the experience necessary to handle complex repairs. Determine how much time the company has been operating. Then, ask a tech whether they have previously worked on the problem you need fixed. Such experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you find a company that offers competitive and honest prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most reputable companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your assurance. Such coverage demonstrates quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Jackson.