"The call was after hours and they sent someone right out."
"Professional courtious and helpful to answering our questions."
"The appointment was set at a time convenient to us and the technician arrived on time. Daniel was professional, friendly and thorough."
"He came quickly and told me what needed to be done step by step. He was very nice and efficient."
"Quick and efficient "
"Tech assured us system was working properly."
"The technician was courteous and efficient,"
"Quite pleased with the service. The response was timely. Ryan was courteous, efficient, and professional. Great experience!!"
"They came on time, did the job in a timely manner and were very
polite and informative."
"Efficient courteous and timely"
"My tech was knowledgeable and seemed very honest."
"Arrived pretty much on time. Did check on equipment quickly. "
"When I called to schedule a technician; I informed the customer service representative what problems I was encountering with my A/C system. I also told him that I had pr...
"Knowledgeable responces to my questions concerning suggested preventive maintanence"
"In time. He explained what he was doing on my units."
"Kevin has been to my house several times. In fact, i request him. He is excellent in his knowledge, kind and very professional. Kevin treats us right and explains in ...
"The technician was on time, he did a great job, accurately, in a timely manner. He was polite, there was no pushing choices or products. I really appreciated the of quali...
"The technician did a great job. But, as usual, he did not show up during the scheduled time (this time at least it was 30 minutes before the appointment time and not 1 ho...
"The technician arrived early and provided a thorough check-up of my air conditioning unit. He was knowledgeable and professional."
"Service men knowledgeable and efficient."
"very polite, thorough technician who explained everything he did"
"The service tech did a good job, discussed with me the work that he did and any suggestions he had."
"Very professional, "
"Very professional, quick."
"friendly knowledgeable technician"
"Didn't resolve issues that concerned me."
"I was with the service man all the while he was performing his work. He answered all my questions. "
"Very professional,polite,and a genuine nice person. Very pleasant and respectful. "
"Once he arrived, service man was courteous and helpful in diagnosing and explaining the problem and suggesting solutions. "
"I am very satisfied because the problem was corrected and the noise has ceased."
"Great customer service!"
"Very Professional, explain everything is was going to do to the air conditioner, arrived early. "
"Ryan was very thorough in evaluating my AC problem and correcting the problem."
"Tech was informative, courteous, and helpful"
"Prompt. courteous, professional."
"Professional and knowledgeable "
"Good manners, very helpful, answered our questions. "
"Very thorough and personable. "
"The technician was knowledgeable and provided quick and efficient service."
"Very polite technician; explain every step he was going to do while he was servicing our equipment. Notice we needed a new filter; was out of them on the truck so he drov...
"Skilled staff. Polite. Answers questions. "
"Technician was very nice, trustworthy, and knew what he was doing."
"Very courteous, intelligent service tech. Thanks to Kevin for an excellent job and answering my many questions. Especially thanks to him for my thermostat, unit working...
"Because his customer service skills were good"
"He was on time, he was fast, and he was knowledgeable
"I have been a Comfortec customer for years and have never had a bad experience. "
"tech on time, completed work promptly, was polite and friendly"
"No body get perfect in my world"
"Ryan is very courteous and efficient. "
"Max took care of my problem in a very professional manner. He was obviously very conscientious and knowledgeable. He explained everything he did and why it was necessary....
"The technician did a good job"
"Tech showed up on time. Found problem quickly and took care of it promptly"
"He was very kind and professional"
"Very professional and he got soaking wet when a rain shower came up while ha was checking outside unit. He kept on working and did not complain."
"Technician was friendly and did a good job only complaint was the time was one hour out of the scheduled window"
"The tech arrived early and quickly diagnosed the problem."
"Prompt, experienced service"
"The young man was prompt, courteous and efficient."
"outlet in closet (which was established when unit first installed by Service Air) Service Air has been bought out by Comfortech who was bought out by Service Experts.....
"The technician was efficient and friendly. He answered the questions I asked."
"On time and professional"
"Professional in all aspects of service. "
"One of your installers cut too many of the roof supports in the attic of my house. He said that he had to cut them in order to install the new system. I have been assure...
"The technician was nice and efficient."
"Technician was EARLY! Called before he came, polite, efficient."
"Ryan was prompt and thorough he explained the problem and suggested preventing measures for the future "
"The technician was on time and very qualified to evaluate the problem and fix it. On top of that, he cleaned the outside unit completely which should have been done durin...
"Service expert was very knowledgeable and professional. I had a couple of concerns and he was able to address them very well."
"Daniel seemed to know what he was doing and explained things very well. It was like I knew him, old home week."
"Technician was kind, helpful, well trained in what he needed to do, took a little extra time to check out possible problems and advised me of options."
"Very efficient, lots of information"
"Very knowledgeable, friendly and efficient "
"The service provider was very professional, he checked the unit satisfied, but, one thing we discussed I wonder did he check, because I am still experiencing the same thi...
" Very professional. Cordial, efficient."
"He was very professional."
"Service was fine. Given a time to arrive window by company of between 2 and 4. Arrived a little after 4:00."
"Efficient and professional. Explained work to my wife in a satisfactory manner."
"Very professional. "
"Very friendly and helpful technition"
"Technician was prompt, very courteous, performed his task efficiently by telling me what was needed and , with my permission, performed the service tasks on my unit. Ref...
"He found the problem and fixed it"
"I have been a service contract customer for many years. Steven spent more time with me than tech in past service visits. He as extremely through and while very professio...
"I trust Ryan and the other techs to do repairs and maintenance properly, and they seem to perform at high standards."
"The technician William (Austin) was thorough with our three systems. He was diligent in cleaning the evaporator coils....all needed cleaning. We have been using Comfort...
"Wasn't allowed to speak with supervisor: the last two years I've paid over 600.00 for freon for my unit comfertech installed in 2013"
"on time, courteous, efficient."
"courteous attention and no problems found"
"Service Technician was on time, courteous and professional."
"Technician was very thorough and explained things to me."
"Richard arrived on time and reviewed what he would be doing. Great personality and handled himself very well. He is a credit to your company."
"They did not open the air filter or replace it. They seemed more interested in "selling upgrades" than servicing the unit. I felt like I paid for a sales call. especially...
"The techs were knowledgeable and friendly. They explained everything they did."
"The service technicians from Comfortech are always professional, well mannered, and friendly. We trust them to make an honest and thorough check-up on our furnace/central...
"Checked out new system to make sure it is working properly"
"Tech was very helpful and polite"
"The technician was courteous and respectful. "
"The technician was very competent and very professional. "
"The service man was very polite and explained everything very well."
"Everything went fine after the services except: He put the thermostat on "Auto" which is supposed to change from a setting of 73 to warm IF the inside temp. drops below 7...
"Tech was knowledgeable and very nice"
"I would recommend your company to my friends."
"Austin was very professional and took the time to answer all of my questions about my systems"
"Technician arrived on time and spent two hours working on the problem. "
"Austin spent a lot of time here and was super nice, friendly, helpful."
"On time and friendly"
"Very nice and professional. "
"The tech was friendly, efficient and imformative."
"I had several questions and the they answered them and explained in detail when needed."
"He was very thorough and explained everything to me."
"Was very professional and accomadating as have a night worker who was adleep"
"Tech. was very thorough and professional. He did a very good job."
"The service was provided to my need."
"The tech was very knowledgeable and explained his actions.
Would like him again next year."
"Very focused on meeting our needs."
"Hot water heater and heater both work very well. Very nice service men."
"Punctual, checked and cleaned system"
"Technician was not going to vacuum out the outside unit because he didn't have a shop vac. I loaned him mine."
"To start off I received a called to remind me that it was time to get system serviced and Max Smith (technician) called to let me know that he was on the way and who he a...
"Service Expert was quite knowledgeable , very friendly and customer oriented , called before he came and arrived at the exact time he had advised that he would be arrivin...
"i didn't see what he did."
"On time, friendly service"
"The technician was polite and efficient. Service was done in a timely manner."
"He was on time, cleaned up behind himself, polite"
"The technician was on time and extremely courteous "
"The technician arrived during the allotted time slot and was quite professional in how he presented himself and his knowledge of the products and services provided by Com...
"Max Smith was extremely patient and professional,giving me a thorough analysis of my heating and cooling issues with good recommendations. He is a very good communicator."
"Tech. Was thero with his work, explained what he was doing,as he did the examed my unit."
"Tech was very professional. Did the work, explained what he did and his findings, and was gone. I am a long-time customer and I love you guys' work."
"He was very professional. He identified himself, ask were equipment was instead of just start walking thru house looking for it; he performed the job immediately; explain...
"completed task quickly and reviewed findings with me"
"Since Ryan does the maintenance and check ups regularly, he is familiar with both systems and can give us informed advice. He goes about his work quietly and summarizes h...
"The young man was very polite and efficient."
"routine check up - courtesy service tech - had been to made house before and knew what to do "
"prompt, efficient, cost effective"
"Austin seemed very competent and thorough. He was also very polite."
"Because their customer service is the best I seen Each person talked was honest and upfront. Friendly answered all questions I have told several people about the service ...
"Service Rep was very knowledgeable and courteous."
"Was done quickly and explained the service being provided. Very friendly tec and enjoying chatting with him."
"On time, courteous and professional."
"Quick servicing. "
"Zachary was great! Courteous, knowledgeable and efficient. "
"Chase and Kevin were on time; knowledgable; and did the work efficiently and well."
"The technician (Austin) arrived at the promised time, was friendly, professional and efficient."
"Technician, Max, was very nice and very knowledgeable. I couldn't have asked for a better representative of your company than he."
"Arrived on time; knowledgeable about the system; thorough"
"He was a nice young gentleman that was very knowledgeable about his job!"
"They installed the unit and the house seems warmer then it was before."
"Tech was on time...so far I know performed the required tasks."
"Vary Likely I will be calling again good service."
"Very polite person; explain everything that he was gonna check. Then explain what he found and what we might do to make our system run better. Answer all the questions we...
"Quick and efficent"
"Prompt, courteous service at a fair price"
"Technician was on time for appointment and efficient in his work."
"The technicians were very knowledgeable and seemed to want to do the best job. "
"Timeiy, courteous and went about doing the job. "
"On time and efficient in inspecting heating furnace."
"Excellent customer service
"The professionalism and courtesy of the Technician"
"Tech was very professional and knowledgeable."
"The service guys were the best. Chris and Darren did a great job. My furnace room looks great. All pipes and other attachments were put in the perfect place to allow us m...
"The service technician was responsible and he had very good customer service skills."
"On time. Went right to work. Seemed to be knowledgeable. "
"He answered all my questions and was very efficient."
"Technician was attentive to concerns and was punctual in addressing need to change internal filters"
" Courteous timely "
"The tech arrived on time, conducted himself in a professional manner, completed the inspection in a timely manner and was pleasant to talk with. "
"on time, courteous "
"Been customer for years"
"Very cooperative and knowledgeable "
"Always leave room for improvement.. .:-)"
"Technician even saw a leak in my attic"
"The service tech was courteous & polite. Most importantly he was timely( on time at our residence)."
"Always professional. Had no problems."
"Efficient tech with good interpersonal skills. Explained what he found."
"Technician was very professional."
"The technician arrived on time, and was quick in returning when he had to return to Jackson to get a part."
"tech over an hour late"
"Furnace was not fixed and was told they could not get part till Monday. I was quoted price for the part and when I called to get price it was tripled to what technician ...
"He was very courteous and explained what he was doing. "
"It was ok, but they did not clean any of the outside units (three) and did not let me know if there were any filters that needed to be changed out."
"The technician was thorough and answered the questions I asked."
"Very prompt and friendly tech, shared with me what he was doing as far as his job."
"Tech worked quickly and competently"
"The technician was friendly and thorough and informed me of everything going on with my unit."
"I was charged a fee and they did not fix anything."
"Tht technician was great and respectful."
"Did not vacuum dust from grates I forgot to remind him and I guess he didn't think of it"
"Both technicians were very efficient and professional and obviously well trained. They did a great job for us. "
"Courteous, professional,l and timely service."
"On time and very knowledgeable."
"I felt that the two techs were on top of the project. However, the third individual was there to fillout paper work and look for areas to offer sales. Then the one area t...
"The men were very nice and professional. They were also very thorough "
"William was very courteous. Even though he had a very long day he performed his job very professionally. Thanks"
"Person who answered my call was very courteous and helpful. Max arrived in a very timely manner; he fixed the problem, and explained what he had done."
"Quality , thorough service. Personnel were very easy to deal with and quite informative."
"very nice technician; cleared the problem up quickly"
"He was very informative on the information about the problem with the thermostat "
"Technician on time, efficient, clean and friendly. Explained in detail work performed. "
"The technician was very professional and did a good job."
"It took three attempts before the technician was able to get here in the allotted time frame. I had to cancel twice because I had other commitments and couldn't wait any ...
"excellent service as usual."
"Easy process from begining to final installation."
"He had concise but complete answers for all questions I had and explained the testing he did of the system. He cleaned the electronic air cleaner and showed me how to re...
"The service for lat 20 yrs has been this way "
"Prompt service and a genuine concern for the family renting from us going thru the ordeal of compressor failing "
"Technician was prompt and professional"
"The tech, when he finally got there, quickly assessed the problem and got the air working again."
"Jesse and trainee were very courteous and went into detailed explanation as to the systems functions and potential issues."
"Very polite answering questions. very respectful
Looked into the problem and solved it quickly."
"Thomas was very honest and knowledgeable regarding all aspects of the service he performed. He took time to explain me the readings and numbers difference during the proc...
"Professional, knowledgeable, good clean-up and removal of old parts. Instruction on how to use the new thermostat. Follow up in home after new install. "
"Professional and competent"
"Roger was very personable. Good service"
"He did the complete job required."
"The technician was on time, did a great job and was very professional"
"chris explained about everything that needed replaced & why. spent enough time and explained all the steps on what should be done. i didn't feel rushed or pressured!!"
"He was on time, he was very nice, and he was not sure about checking the filter and he came back to be sure in stead of just blowing it off."
"On time, excellent and professional service by Denis, the tech"
"great oncethe oart was ordered"
"He did everything right. He was on time, polite, explained everything, fixed machine on same visit. "
"The senior tech had a training tech with him and did a very point by point inspection as training."
"Efficient, can explain what was wrong or not working and why; knew his job"
"On time courteous efficient service."
"Tech was very knowledgeable and professional "
"he was very thorough and explained everything to me. "
"They were very professional, from the people I spoke with on the phone, to the diagnostic person to the actual repairman. They saw me in a timely fashion and fixed the p...
"Steven, the technician was very thorough and helpful"
"Professional employee. Work completed in a timely manner."
"Dennis was on time (appt 1200-200) he arrived at 1:20. He started to work immediately was very courteous and kept me up date as he progressed. After he left he came ba...
"tech was on time and took time to go over unit and explain what he was doing and what he found"
"Thomas was really good to work with. Professional and considerate."
"Not sure if A.C. cover was put back correctly. The screws are all lin3d up but I see the blue light from the inside showing through which I have not seen prior to the vi...
"On time and very professional "
"Have always been very pleased with the service provided for the past 13 years."
"Everything was expertly done with a friendly attitude."
"Very friendly, thorough and work was competently completed in a reasonable amount of time."
"AC went out on Friday night and the part was not ordered until Monday as Lenox was closed. OK but when I called on Monday to check on the status was told maybe on truck T...
"Tech communicated well, looking at me speaking in complete sentences that he was knowledgable of AC systems. This instilled confidence that the work would be accomplished...
"tech found the problem right away, did not try to push anything on me, he was easy to talk and showed me the part that had gone bad--he was great"
"Technician went over and beyond on explaining how to help maintain my system. "
"Very informative and polite"
"Steven #293 Was the most thorough tech. I have had to date. He found a couple potential problems and corrected. Went through the house checking all rooms and registers. ...
"Courteous, efficient, knowledgeable & took time to explain things well."
"Technician took the time to completely clear my drain line."
"Excellent service rep. Fast, professional, GREAT personality!!!"
"Very courteous though didn't plan on cleaning out bottom of air handling unit I had to ask him to do it."
"Polite, neat, knowledgable."
"Prompt and good s evrvice10"
"very thorough and mentioned a/c tips to use"
"Took a lot if time cleaning my AC. Jose was very thorough and gave me feedback about my present 16 yr old Lennox unit. Thought Jose was very honest and most helpful."
"We were told we would be called to schedule the repair when the original techs couldn't. 10 days later we made the call. receipt gave a total and some parts but was not ...
"we always receive the BEST service "
"very thorough...told us exactly what the problem was and how it should be repaired/replaced."
"Good, thorough check-up"
"Bill Applewhite did a exceptional good job in detailing and showing us the problem and means to correct. Then when decision was made he accomplished the task. Not only ...
"Technicians are very knowledgeable and courteous. They know what they are doing and I trust Air Engineers."
"young man was very nice, neat and pleasant. worked very quickly and explained the issue. "
"Reliable quality service. Technicians and office staff are courteous, knowledgeable and effective. Bill Applegate, my tech is the best. "
"Joey, the Technician, was pleasant and professional. He answered all my questions and most importantly, worked non-stop. He said (more than once) "I like to do the job ri...
"My old unit unit failed on Saturday evening I called on a Sat evening and Bill your tech responded and after testing explained the problem. After my wife and I discussed...
"Roger did everything in his power to make the system work correctly."
" Very courteous, knowledgeable, and efficient. Explained findings."
"always room for improvement"
"Very thorough "
"Apr 19, 2017--Water was leaking from somewhere in the air handler. I called Air Engineers about 4:30 pm and spoke with Mark. He was very pleasant and assured me a technic...
"Air Engineers has been a reliable organization for the past 20 years we have been in Florida from both a sales and service perspective. Efficient service, friendly people...
"Very professional and awesome demeanor "
"service man just did his job"
"Very nice job and thorough. Both gentlemen (someone in training) were extremely polite and seemed to know what they were doing."
"Was what I expected"
"Technician very young went very quickly through maintenance. All he did was check pressures not sure if it's worth price for maintenance contract. I would think cleaning ...
"He noted loose wires and fixed them as well as an air vent that was pointing straight down."
"The AC is working fine now."
"Jose, was on time and did a through maintenance check-up...very pleasant technician."
"Service has been exceptional for over 20 yrs"
"Excellent service and gave me filter advice"
"Technician contacted in a timely fashion, repaired the problem on one call and was courteous and knowlegeable"
"he was very nice and did it all"
"Tech was very knowledgeable and explained every reason and detail"
"on time, service completed."
"On time courteous and seemingly thorough"
"The technicians are always polite and considerate. "
"THE TECH WALKED MYSELF AND THE WIFE THROUGH EVERYTHING HE WAS DOING AND EXPLAINED EVERYTHING "
"I am submitting this for the second time. I made a mistake on the previous review by checking N/A on several questions. I am sorry. Wayne is excellent in every aspect."
"Tech was on time, went straight to work and helped with a problem I had with the electronic air filter"
"explains, expresses and educates"
"He is great. Takes his job seriously"
"Technician Came. Did the job. Left. Efficient. "
"Very knowledgeable, professional, and helpful."
"Steven provided very good service and made me aware of an electrical issue that I was able to have fixed while he was still at our residence."
"Steven thoroughly checked our system. He made one minor adjustment and all is well."
"Very satisfied with the tech. However, appointment was between 12 & 2pm and called at approx. 1:30 to see what time the tech. would be arriving since I had not heard any...
"Crystal was here within the scheduled time frame, was very personable and professional and knowledgeable."
"Denis is always on time & always has a smile on his face. He goes right to work & always asks if I have any questions at the end. Denis is a great guy & I enjoy his profe...
"She worked very efficiently and thoroughly, and she was very friendly while she did it."
"Jose is very thorough & professional."
"Very courteous "
"ladder had some kind of sticky stuff that stayed on floors/carpet."
"Crystal was very professional, courteous & new how to answer each of my questions. We have been with you guys for 29 years now & you always treat us right, Thank You."
"Steven is the type of representative I would want meeting the public. Could relate to the customer in a very professional manner. Explained technical information a lay pe...
"Jesse was very helpful and informative took the time to explain what he was doing and why."
"Appointment window was 10am-12pm, tech arrived after 2pm!"
"Very professional and thorough "
"Technician very knowledgeable - helpful."
"Your technician was very thorough and knowledgable."
"The service technician that came out for both calls was outstanding and I would highly recommend him to anyone I know. The service from the front office in scheduling the...
"Except for being late, it was satisfactory"
"Arrived early in the time frame; work done competently and efficiently."
"Technician was polite, efficient, took time to tell me how to make the most of our unit/keep it running well."
"Thorough and efficient"
"Denis is my preferred tech and is always professional and thorough."
"The service person was very knowledgeable when explaining what he was doing and what needed to be replaced or fixed."
"Tech arrived, serviced unit in a professional manner and answered my questions."
"Punctual, friendly service"
"The technician listened to my concerns and then did something to fix them."
"Service was efficient."
"The same service expert has serviced my home in the past. He is always professional, courteous, and very thorough in his servicing."
"Great tech! She was very polite quick and efficient. "
"Lee was very professional, knowledgeable an courteous."
"excellent in all ways."
"Rep was very polite and efficient"
"Called when expected before arriving, came within the scheduled appointment time, checked and repaired my A/C system as needed. Discussed future options. "
"Steven was very personable and did a great job explaining how my A/C system was doing, and what was needed."
"Your Technician was very professional and kept me informed on what the service encompassed. when he found a concern, he explained the problem and what can be done to solv...
"Our service technician Lee was courteous, friendly, helpful, and knowledgeable. He knew his business and I felt confident in what he had to say about our system. "
"Jose is very professional and always extremely prompt and polite. "
"Only subtracted a point because you cancelled the original appointment in January like an hour before the scheduled time. Then it was pushed back a full month. I took mo...
"Good, but I felt she should have had replacement filters available on her van"
"technition on time and courtious"
"Very professional serve person"
"Technician was very professional"
"We were alerted to a potential problem and it was resolved."
"He was courteous, helpful and efficient."
"Steven was very thorough and excellent in explaining what he was doing and other features of our system. Including potential enhancements "
"Very good people"
"Prompt, courteous, and knowledgeable."
"He was professional and efficient. "
"Timely arrival and courteous technician "
"There were 3 visits in 4 days. In the 2nd visit on Feb 1 it was mentioned that the system was flat and pipes were leaking. In the next visit on the next day the technicia...
"They did a great job "
"Good service - excellent personal - reasonable cost"
"Tech covered everything."
"Technician was a great guy. Very knowledgeable."
"Service tech was very proffessonal. His people skills were great.
"Very efficient and pleasant."
"Professional presence...very thorough...was proud of the company he works for...genuinely cared about my system and wanted to make sure everything worked at maximum effic...
"Steven was knowledgeable & thorough. "
"Jarold was very pleasant and knowledgeable. He answered all of our questions very well. "
"Tech was knowledgeable, courteous and went about his work confidently."
"The service tech did an awesome job!"
"Very clear, informed, knowledgeable, courteous, and professional."
"Tech seemed competent and completed his service in an orderly and expeditious manner. "
"Knowledgeable, friendly, clean"
"Jose was my technician and did a very thorough job. During our conversation he asked to check my extended warranty and discovered though I had a certificate for 10 year e...
"Lee has been to my house on a service call before. He is one of the nicest people you will ever meet. He took time to explain the problem in a way for me to understand....
"Very professional and explain everything well."
"the tech was very through and professional he explained every thing that he did"
"Our service tech was great!"
"You keep sending me stuff, and I haven't lived at this address for almost two years. You might want to send to the current owner."
"Thomas was very thorough in his service."
"Very professional and courteous "
"I thought the air filter replacement was included."
"Service man did what he was supposed to do."
"Did not matter what I asked Nick. . . he explained in layman terms what went out and why. Since the unit was due for inspection and cleaning he knocked that out also. S...
"TIMOTHY WAS PROPMT, PLEASANT, AND INFORMATIVE
ANSWERED MY OLD CONCERN ABOUT FUNACE INSTALATION"
"Nick is friendly and efficient. "
"After the completion of work, the upstairs unit was no longer working to cool the game room. My son, is a certified HVAC tech and took a look after he came home from wor...
"Service Contract is expensive"
"Came on time and was very polite"
"Technician was professional and efficient "