"Thorough and efficient...good communication regarding arrival"
"Courteous; Professional; Efficient"
"The technicians were on time, polite, and did a great job with our system."
"Technicians were courteous, got there on time, very careful and respectful of my home, and furnished answers to my questions."
"On time. Explained options in understandable language Kept me informed of activities. Very polite. "
"Technician very professional and efficient. Gave me information without being pushy -- just the facts.Called 20 minutes before showing up at my house so I knew when to ex..."
"He explained his findings and told me what he was doing in terms I understood. He called with his ETA. "
"technician was professional, cordial, and offered knowledgable hints for keeping our furnace maintained and efficient."
"The tech was early and did a quick job."
"Very nice, very professional."
"Friendly technician prompt"
"Your techs are always polite and efficient"
"problem was diagnosed early and fixed"
"Very timely and professional"
"I am dissatisfied, not so much with the technician as I am with the supervisor at Comfortech in Ridgeland, Ms. I explained to him our problem and he was very very rude. B..."
"Friendly, great service, very competent "
"They came out and completed my request, they were friendly and professional."
"Tech was very informative of what needed to be done."
"He was very curtious and polite and showed me exactly and explained what was wrong."
"Service rep only checked on item and said i.e. One line down on ac power and told us to call power company or electrician. Not much help"
"Very professional and courteous."
"arrived on time, performed service quickly."
"The outside unit does not have sealed bearings and I told the technician that it need to be oiled and he did NOT oil it even after being informed of same."
"The tecn was very willing to explain the issues and solutions to me as he was working on the system"
"The technician was very professional and courteous. "
"Arriving on time, very helpful, "
"Ryan came out promptly and performed the service as needed. He has been here several times in the past, and always does good work."
"Technician on time, pleasant, answered questions, completed maintenance in timely manner"
"The technician was so very courteous and prompt! I couldn't have asked for better service."
"These 4 guys did a terrific job putting in a 5 ton ac and fixing the ducts that were needed. Worked from 10-8. Were alway courteous a no thoughtful."
"Quick response from your team to help us with an issue."
"The Technician was very knowledgeable and thorough. "
"He check my AC and gave it an ok"
"Theron was knowledgeable and friendly. He discovered existing problem. However, I provided the rating because I purchased the unit 06/06/14 and by a search of records hav..."
"Very professional and efficient. "
"He was courteous and quick to diagnose the problem."
"Technician was on time, explained everything in words we could understand and was very professional. "
"Pleasant, on time, called to tell me he was on his way"
"The technician was polite and worked until the problem with the system was corrected"
"Technicians seemed knowledgeable and friendly."
"The technician was thorough."
"Ryan was extremely courteous, knowledgeable and expressive. My husband had just had knee surgery and Ryan understood how our situation needed to be solved quickly. As a m..."
"Service Technician was professional"
"Technician was on time, courteous and knowledgeable. "
"You guys came the same day and actually arrived before my scheduled time, which was a Godsend! "
"The Tech was prompt, knowledgeable and was professional in his opinion of the issue and the unit. Thank you"
"Tech was here quickly which matters to me a lot."
"Prompt, professional, courteous service"
"Service tech was on time in fact earlier than later. He find the problem although did not know what caused the leak in the evaporator coil in a 4 year old Lennox air con..."
"He arrived quickly, did a good job and was very nice."
"I was able to get an appointment to have my a/c serviced the next day. The technician arrived during the window scheduled. He called before he came. He was professional a..."
"The technician arrived promptly, performed his job and was very nice yet professional."
"He was very aware of what needed to be done. "
"Very knowledgeable patient and he got my whole house system filters going. I can breathe easier now. "
"The technician was very good, but the office failed to inform him that I was under a service contract."
"I was not home, I was at hospital with my husband . My niece met ur tech. He was awesome! "
"I love my technician and manager, but I wasn't happy to find out my unit was "freezing" because it was filled with dog hair that could have been prevented with a filter t..."
"The techs came on time. Did the work. And did it well. And left after cleaning up. "
"The whole process was an awesome experience from Max, to, Allen, to Justin and his helper. They all were very professional. On time. Efficient and so nice. Definitely w..."
"I was incredibly impressed by the professional, thorough, and courteous work the ComforTech specialists provided. They offered a detailed explanation of any issues in re..."
"Tech seemed to know what he was doing and seemed t do it well."
"Corrected the problem. "
"Very professional and courteous. Finsihed service in a timely manner. "
"Young man was very pleasant. Called to ask if he could come early& told me what he had done & what he found"
"Called ahead and showed up on time for service."
"Technician was very professional and courteous "
"The call was after hours and they sent someone right out."
"Professional courtious and helpful to answering our questions."
"The appointment was set at a time convenient to us and the technician arrived on time. Daniel was professional, friendly and thorough."
"He came quickly and told me what needed to be done step by step. He was very nice and efficient."
"Tech assured us system was working properly."
"The technician was courteous and efficient,"
"Quite pleased with the service. The response was timely. Ryan was courteous, efficient, and professional. Great experience!!"
"They came on time, did the job in a timely manner and were very
polite and informative."
"Efficient courteous and timely"
"My tech was knowledgeable and seemed very honest."
"Arrived pretty much on time. Did check on equipment quickly. "
"When I called to schedule a technician; I informed the customer service representative what problems I was encountering with my A/C system. I also told him that I had pr..."
"Knowledgeable responces to my questions concerning suggested preventive maintanence"
"In time. He explained what he was doing on my units."
"Kevin has been to my house several times. In fact, i request him. He is excellent in his knowledge, kind and very professional. Kevin treats us right and explains in ..."
"The technician was on time, he did a great job, accurately, in a timely manner. He was polite, there was no pushing choices or products. I really appreciated the of quali..."
"The technician did a great job. But, as usual, he did not show up during the scheduled time (this time at least it was 30 minutes before the appointment time and not 1 ho..."
"The technician arrived early and provided a thorough check-up of my air conditioning unit. He was knowledgeable and professional."
"Service men knowledgeable and efficient."
"very polite, thorough technician who explained everything he did"
"The service tech did a good job, discussed with me the work that he did and any suggestions he had."
"Very professional, quick."
"friendly knowledgeable technician"
"Didn't resolve issues that concerned me."
"I was with the service man all the while he was performing his work. He answered all my questions. "
"Very professional,polite,and a genuine nice person. Very pleasant and respectful. "
"Once he arrived, service man was courteous and helpful in diagnosing and explaining the problem and suggesting solutions. "
"I am very satisfied because the problem was corrected and the noise has ceased."
"Great customer service!"
"Very Professional, explain everything is was going to do to the air conditioner, arrived early. "
"Ryan was very thorough in evaluating my AC problem and correcting the problem."
"Tech was informative, courteous, and helpful"
"Prompt. courteous, professional."
"Professional and knowledgeable "
"Good manners, very helpful, answered our questions. "
"Very thorough and personable. "
"The technician was knowledgeable and provided quick and efficient service."
"Very polite technician; explain every step he was going to do while he was servicing our equipment. Notice we needed a new filter; was out of them on the truck so he drov..."
"Skilled staff. Polite. Answers questions. "
"Technician was very nice, trustworthy, and knew what he was doing."
"Very courteous, intelligent service tech. Thanks to Kevin for an excellent job and answering my many questions. Especially thanks to him for my thermostat, unit working..."
"Because his customer service skills were good"
"He was on time, he was fast, and he was knowledgeable
"I have been a Comfortec customer for years and have never had a bad experience. "
"tech on time, completed work promptly, was polite and friendly"
"No body get perfect in my world"
"Ryan is very courteous and efficient. "
"Max took care of my problem in a very professional manner. He was obviously very conscientious and knowledgeable. He explained everything he did and why it was necessary...."
"The technician did a good job"
"Tech showed up on time. Found problem quickly and took care of it promptly"
"He was very kind and professional"
"Very professional and he got soaking wet when a rain shower came up while ha was checking outside unit. He kept on working and did not complain."
"Technician was friendly and did a good job only complaint was the time was one hour out of the scheduled window"
"The tech arrived early and quickly diagnosed the problem."
"Prompt, experienced service"
"The young man was prompt, courteous and efficient."
"outlet in closet (which was established when unit first installed by Service Air) Service Air has been bought out by Comfortech who was bought out by Service Experts....."
"The technician was efficient and friendly. He answered the questions I asked."
"On time and professional"
"Professional in all aspects of service. "
"One of your installers cut too many of the roof supports in the attic of my house. He said that he had to cut them in order to install the new system. I have been assure..."
"The technician was nice and efficient."
"Technician was EARLY! Called before he came, polite, efficient."
"Ryan was prompt and thorough he explained the problem and suggested preventing measures for the future "
"The technician was on time and very qualified to evaluate the problem and fix it. On top of that, he cleaned the outside unit completely which should have been done durin..."
"Service expert was very knowledgeable and professional. I had a couple of concerns and he was able to address them very well."
"Daniel seemed to know what he was doing and explained things very well. It was like I knew him, old home week."
"Technician was kind, helpful, well trained in what he needed to do, took a little extra time to check out possible problems and advised me of options."
"Very efficient, lots of information"
"Very knowledgeable, friendly and efficient "
"The service provider was very professional, he checked the unit satisfied, but, one thing we discussed I wonder did he check, because I am still experiencing the same thi..."
" Very professional. Cordial, efficient."
"He was very professional."
"Service was fine. Given a time to arrive window by company of between 2 and 4. Arrived a little after 4:00."
"Efficient and professional. Explained work to my wife in a satisfactory manner."
"Very friendly and helpful technition"
"Technician was prompt, very courteous, performed his task efficiently by telling me what was needed and , with my permission, performed the service tasks on my unit. Ref..."
"He found the problem and fixed it"
"I have been a service contract customer for many years. Steven spent more time with me than tech in past service visits. He as extremely through and while very professio..."
"I trust Ryan and the other techs to do repairs and maintenance properly, and they seem to perform at high standards."
"The technician William (Austin) was thorough with our three systems. He was diligent in cleaning the evaporator coils....all needed cleaning. We have been using Comfort..."
"Wasn't allowed to speak with supervisor: the last two years I've paid over 600.00 for freon for my unit comfertech installed in 2013"
"on time, courteous, efficient."
"courteous attention and no problems found"
"Service Technician was on time, courteous and professional."
"Technician was very thorough and explained things to me."
"Richard arrived on time and reviewed what he would be doing. Great personality and handled himself very well. He is a credit to your company."
"They did not open the air filter or replace it. They seemed more interested in "selling upgrades" than servicing the unit. I felt like I paid for a sales call. especially..."
"The techs were knowledgeable and friendly. They explained everything they did."
"The service technicians from Comfortech are always professional, well mannered, and friendly. We trust them to make an honest and thorough check-up on our furnace/central..."
"Checked out new system to make sure it is working properly"
"Tech was very helpful and polite"
"The technician was courteous and respectful. "
"The technician was very competent and very professional. "
"The service man was very polite and explained everything very well."
"Everything went fine after the services except: He put the thermostat on "Auto" which is supposed to change from a setting of 73 to warm IF the inside temp. drops below 7..."
"Tech was knowledgeable and very nice"
"I would recommend your company to my friends."
"Austin was very professional and took the time to answer all of my questions about my systems"
"Technician arrived on time and spent two hours working on the problem. "
"Austin spent a lot of time here and was super nice, friendly, helpful."
"Very nice and professional. "
"The tech was friendly, efficient and imformative."
"I had several questions and the they answered them and explained in detail when needed."
"He was very thorough and explained everything to me."
"Was very professional and accomadating as have a night worker who was adleep"
"Tech. was very thorough and professional. He did a very good job."
"The service was provided to my need."
"The tech was very knowledgeable and explained his actions.
Would like him again next year."
"Very focused on meeting our needs."
"Hot water heater and heater both work very well. Very nice service men."
"Punctual, checked and cleaned system"
"Technician was not going to vacuum out the outside unit because he didn't have a shop vac. I loaned him mine."
"To start off I received a called to remind me that it was time to get system serviced and Max Smith (technician) called to let me know that he was on the way and who he a..."
"Service Expert was quite knowledgeable , very friendly and customer oriented , called before he came and arrived at the exact time he had advised that he would be arrivin..."
"i didn't see what he did."
"On time, friendly service"
"The technician was polite and efficient. Service was done in a timely manner."
"He was on time, cleaned up behind himself, polite"
"The technician was on time and extremely courteous "
"The technician arrived during the allotted time slot and was quite professional in how he presented himself and his knowledge of the products and services provided by Com..."
"Max Smith was extremely patient and professional,giving me a thorough analysis of my heating and cooling issues with good recommendations. He is a very good communicator."
"Tech. Was thero with his work, explained what he was doing,as he did the examed my unit."
"Tech was very professional. Did the work, explained what he did and his findings, and was gone. I am a long-time customer and I love you guys' work."
"He was very professional. He identified himself, ask were equipment was instead of just start walking thru house looking for it; he performed the job immediately; explain..."
"completed task quickly and reviewed findings with me"
"Since Ryan does the maintenance and check ups regularly, he is familiar with both systems and can give us informed advice. He goes about his work quietly and summarizes h..."
"The young man was very polite and efficient."
"routine check up - courtesy service tech - had been to made house before and knew what to do "
"They came at night, accurately diagnosed the problem. Didn’t waste time inside the house "
"Professionalism, and ability to correct the problem."
"The Technician was efficient, experienced, helpful and fast."
"Top notch, knowledgeable, clean, personable technician. "
"all involved with purchase and installation of new unit were very professional
great team work
"Always professional and does a thorough job. Thank you"
"Prompt, courteous response to our call. "
"Excellent service, and Josh was very helpful."
"Jesse was very thorough and explained everything "
"Multiple visits to finally get it fixed."
"Arrived within the time frame and went right to business."
"Fast response being a Sunday to boot. Tech#261 is an asset to your company.
Thank- You # 261 for fixing our problem. Pricing was a little steep for a long time customer ..."
"The technician was professional and polite. I had confidence in his work."
"Very professional people, they explain what their doing every step of the maintenance process..."
"The technician was very informative and went right to the problem."
"Fadt professional service."
"I had a prior service call the week before that was very thorough so there was not much left for the technician to do."
"I am pleased with the professional and courteous manner of the technicians who service my air conditioner. The work is first rate and I have never experienced an over pr..."
"The technician was knowledgeable, courteous and he explained what he did and how I could help keep the drain line from clogging."
"Roger was fabulous and worked hard to stop the leak. He provided information along the way and guidance moving forward. "
"Had to pay $74 for broken capacitor despite having extended labor and parts warranty, in addition to maintenance plus plan. Also the capacitor had been replaced the prio..."
"Knew the problem immediately and resolved the problem"
"Kindness, respectfulness and professionalism "
"The tech was very willing to answer my questions and explained what he was doing. He wore paper booties when he entered the house, and I appreciated that touch."
"Technician detected the problem in a short amount of time and explained what was going on with the system and in the event this particular problem occurs again, owner is ..."
"Because I was satisfied."
"Too much time on sales pitch"
"The tech did not solve my problem he advise he would notify his mgr who had more experience. NO ONE has advise that the plan on taking care of my issue.
I understand p..."
"efficient and friendly service"
"very thorough & courteous. He asked the office to
send someone smaller than him & at 8:00 am to
check the dampers in the attic, and we have not
heard from anyone yet."
"The technician was very knowledgeable and went straight to the problem. "
"Terry was very comprehensive in evaluating problem areas and resolved issue."
"technician was on time, courteous, explained what he was doing."
"The tech resolved the issue quickly"
"Technician was on time and did a excellent job of discussing the service."
"jessi did a great job with my maintenance service"
"Technician was on time and thorough. indicated a potential problem and said he would come back to take another look at the issue."
"Came and repaired in a professional and knowledgeable manner. "
"The tech, Anthony #54, by himself, removed and installed the new system, did a professional job, was very efficient, double checked his work, was very clean, answered all..."
"Very courteous and very professional. Brought a potential problem to me that he corrected immediately."
"Tech, quickly identified the problem and repaired it. He also explained how long it would take for the house to cool down. and he answered all of my questions."
"Brian was very professional and resolved the issue quickly"
"The tech was very polite and I am very satisfied with the job he performed, he also answered any question I asked him."
"Our serviceman was the best!"
"We love Dennis ... he always does a very professional, thorough job and explains everything to us."
"Technician answered my questions and serviced unit professionally."
"Very nice, very knowledgeable about the system "
"Technician was a on time and very good at his work."
"Steven arrived on time and completed the preventive maintenance in a timely fashion. He is very knowledgeable about the systems we have and was able to answer a number o..."
"The Tech very knowledgeable and actually showed up early. "
"He was very informative and knows exactly what he was doing."
"Very complete and professional service"
"Great service very detailed."
"Jesse Farmer was very polite. While talking he was constantly working. He answered all of my questions. He praised his company. After I told him I may replace my present ..."
"The problems were corrected and in both cases it turned out to be a capacitor.
Very good investigating by your Service Personnel.
"No filters included in the platinum service plan????"
"Technician was great and the only comment for the overall experience was my window was from 2-4 and had to call around 4:05 or so to find out status. He showed up just a..."
"Steven was professional, courteous, and informative. He answered all of our questions and was knowledgeable. We will continue to ask for him to service our equipment."
"The only reason I gave this high a rating was the knowledge and efficiency of the technician."
"Josh was on time ( actually early) , efficient anf knowledgeable"
"Technician was polite, knew exactly what to do, and did it quickly. "
"The repair was done on time and done right."
"We called at 6:45pm because warm air was coming out of our Ac. The technition called us with in 30 minutes to give us an idea when he was coming."
"Terry was very thorough"
"Jose is always professional, and very thorough and has great communication skills. We have been a customer of AirEngineers since 1978 and if I was asked who I thought wa..."
This Technician is always very knowledgeable and shares with me exact information to help me understand cause and nature of problem and necessary steps to correct and r..."
"Technician was knowledgeable...taking the time to go over the pluses and minuses of the units. He also was kind, personable,respectful as we as quality
"Didn't get any good news. Also wondered how a unit could have changed so much in 6 mos. also first time in ten yrs someone ssidnunitnindtalled imcorrectly."
"My system is working great."
"This was an emergency call; A/C system went down; wife is handicapped. It was urgent that we get service; and you provided that in an excellent manner."
"Efficient and responsive. Provided necessary information in timely manner."
"Terry was knowledgeable tech. Wayne Furr explained everything, very informative and answered all question. Fikret and Carlos (Installers) were prompt, courteous, knowled..."
"Brian was wonderful. New to the house but was thorough and advised on preventative treatments. "
"The onsite work by the service technician was good. He diagnosed the problem as a faulty thermostat and said that I would be called the next day about its replacement. Ho..."
"Satisfied with the working conditions of unit. "
"There was nothing specific to be happy or disheartened. I dislike the fact that whenever your technicians visit, they will say something not working properly. This starte..."
"The technician came the same day I called and it was on the weekend. He was polite, helpful and fixed the problem without trying to over charge me."