Training & Development

Career Training Opportunities from Comfortech Service Experts Heating & Air Conditioning in JacksonCareer Training Opportunities from Comfortech Service Experts Heating & Air Conditioning in Jackson

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better equip the RSC for success in their area.
  • Two (2) different sales classes put on for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training biannually
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty courses as needed

Service Experts Heating and Air Conditioning is investing in additional instruction through the roll out of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling through a one (1) day program. In this program we cover heating, ventilation, and air conditioning basics, why people buy, calling skills, scripts, customer buying signs, and controlling customer complaints.

Dispatcher

  • No formal courses offered. As needed training provided by the General Manager and relevant staff at the center.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better equip the RSC for success in their area.
  • Two (2) different sales classes put on for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training biannually
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty courses as needed

Service Experts Heating and Air Conditioning is investing in additional instruction through the roll out of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling through a one (1) day program. In this program we cover heating, ventilation, and air conditioning basics, why people buy, calling skills, scripts, customer buying signs, and controlling customer complaints.

Dispatcher

  • No formal courses offered. As needed training provided by the General Manager and relevant staff at the center.
Comfortech Service Experts Heating & Air Conditioning
950 West County Line Road, Suite 100
Jackson, Mississippi 39213

Phone: 601-852-3105
Email: comfortech@serviceexperts.com
19707-MC, A/C 213