Commonly Available Job Positions at Comfortech Service Experts Heating & Air Conditioning in Jackson Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager oversees the P&L, motivates sales, and provides leadership to all personnel and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to answer questions, resolve concerns, and verify complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also conducts installation and service on indoor air quality equipment and products, as well, and has the qualifications to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer inquiries, grievances, and billing inquiries with the highest degree of consideration and professionalism to solve customer complaints with a same-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager procedures, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The person in the role also corresponds with the customer to verify the customer is notified of scheduled appointments, respond to inquiries, and to help resolve concerns. The Dispatcher efficiently plans and routes the most suitable technicians in accordance with established company guidelines.